HP Troubleshooting Guide for 5530 Scanner and Envy 5530 Scan Issues

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Solve copy and scan problem

HP provides a Scan Diagnostic Utility (Windows only) that can help solve many common “Unable to scan” issues. From the Start menu on your computer, click All Programs, and then click HP. Under HP ENVY 5530 e-All-in-One series, click HP ENVY 5530 e-All-in-One series, click the Help button, and then double-click HP Print and Scan Doctor.

Learn more about how to solve scan issues. Click here to go online for more information. Learn how to solve copy issues. Click here to go online for more information.

80 Chapter 9 Solve a problem

ENWW

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Contents HP Envy 5530 e-All-in-One series Page Table of contents 103 HP Envy 5530 e-All-in-One series Help HP Envy 5530 e-All-in-One series Help Get to know the HP Envy 5530 series Printer parts Get to know the HP Envy 5530 series2Rear view of HP Envy 5530 e-All-in-One series Wireless button Opens the Wireless Summary menu Control panel and status lights5ePrint button To change the Auto-Off setting Auto-OffPrint Print photos Load photo paperPrint photos from a memory card To print a photo on photo paper Print documents Load paperTo print a document To print on both sidesClick OK to print Print envelopes Load envelopesTo print an envelope Print Quick Forms To print Quick FormsPrint with HP wireless direct Print from a wireless-capable mobile devicePrint from a wireless-capable computer Select Connect New PrinterPrinter settings tips Tips for print successTips for printing from a computer Tips for ink and paperTips for print success Print using the maximum dpi To print in Maximum dpi modePaper basics Recommended papers for printing ColorLokPhoto printing Business documentsEveryday printing Special projectsLoad media Load small-size paperLoad full-size paper Load envelopes Enww Order HP Paper Supplies Use Web Services EPrint from anywhere To ePrint a document from anywhereEPrint from anywhere Use HP Print Apps Use the HP Connected website Tips for using Web Services Tips for printing apps and using HP ePrintCopy and scan Copy documents Make a 1-sided copyMake a 2-sided copy Touch Black or Color Scan to a computer or memory card Prepare the scanScan to a computer or memory card from the printer display Scan from your computer Tips for copy and scan success Copy and scan Work with cartridges Check the estimated ink levels To check the ink levels from the control panelTo check the ink levels from the printer software Order ink supplies Locate the cartridge number on the printerLocate the cartridge number in the printer software Replace the cartridges To replace the cartridgesRelated topics Tips for working with cartridges on Use single-cartridge mode Exit single-cartridge modeCartridge warranty information Tips for working with cartridges Work with cartridges Connectivity Wi-Fi Protected Setup WPS requires WPS router Push Button PBC methodPIN method Traditional wireless connection requires router To connect the product with the Wireless Setup WizardConnect a new printer Change network settings Touch Advanced SettingsConnect wirelessly to the printer without a router To connect wirelessly to the printer without a routerChange from a USB connection to a wireless network Change from a USB connection to a wireless networkTips for setting up and using a networked printer Open the embedded Web server via Wireless Direct Advanced printer management tools for networked printersTo open the embedded Web server About cookiesAdvanced printer management tools for networked printers Connectivity Solve a problem Clear paper jam To clear a paper jam from the paper pathTo clear a paper jam from the duplexer To clear a paper jam from the paper tray To clear a paper jam from print zonePrevent paper jams Clear carriage jam Clean ink smear To clean ink smear from the printer displayImprove print quality To improve print qualityTo align the cartridges from the printer software To print a diagnostics page from the printer software To align the cartridges from the printer displayTo print a diagnostics page from the printer display To clean the cartridges from the printer softwareTo clean the cartridges from the printer display Ink cartridge problem To clean cartridge contactsClick here to go online for more information Resolve print issues To verify that the printer is set as the default printerUnable to print To verify that the printer is not paused or offlineTo restart the print spooler WindowsWindows Vista To check the power connection and reset the printer Windows XPTo clear the print queue Power connection to the printer Solve print problem Solve copy and scan problem Solve networking problem To check network configuration or print wireless test reportCartridge errors Windows software Cartridge supply upgradeCheck cartridge access door Ink cartridge problem Older generation cartridgesPrinter failure Resolve printer failureIf you have a problem, follow these steps HP supportRegister printer Support process HP support by phoneAdditional warranty options Phone support period Placing a callSolve a problem Technical information Hewlett-Packard Company notices Specifications Environmental specificationsPrint specifications Scan specificationsCopy specifications Cartridge yield Print resolutionEnvironmental product stewardship program Eco-TipsPaper use PlasticsMaterial safety data sheets Power consumptionRecycling program HP inkjet supplies recycling programEnww To set the Sleep mode time Regulatory notices Regulatory model identification numberAppendix a Technical information Enww Products with wireless LAN devices FranceDeclaration of conformity Regulatory wireless statements Exposure to radio frequency radiation Enww Wireless notice to users in Japan Index

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