HP 5530 manual To print a diagnostics page from the printer display

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To print a diagnostics page from the printer display

a.From the Home screen on the printer display, select Tools.

NOTE: If you do not see the Home screen, press the Back button until you can see it.

b.From the Tools menu on the printer display, select Print Quality Report. Follow the on- screen instructions.

6.Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the color and black boxes.

To clean the cartridges from the printer software

a.Load letter or A4 unused plain white paper into the paper tray.

b.Depending on your operating system, do one of the following to open the printer software:

●Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name.

●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 5530 series, and then click HP ENVY 5530 series.

c.In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer Toolbox.

d.Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions.

To clean the cartridges from the printer display

a.From the Home screen on the printer display, select Tools.

NOTE: If you do not see the Home screen, press the Back button until you can see it.

b.From the Tools menu on the printer display, select Clean Printhead. Follow the on-screen instructions.

If the above solutions do not resolve the problem, click here for more online troubleshooting.

72 Chapter 9 Solve a problem

ENWW

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Contents HP Envy 5530 e-All-in-One series Page Table of contents 103 HP Envy 5530 e-All-in-One series Help HP Envy 5530 e-All-in-One series Help Get to know the HP Envy 5530 series Printer parts Get to know the HP Envy 5530 series2Rear view of HP Envy 5530 e-All-in-One series Wireless button Opens the Wireless Summary menu Control panel and status lights5ePrint button To change the Auto-Off setting Auto-OffPrint Load photo paper Print photosPrint photos from a memory card To print a photo on photo paper Print documents Load paperTo print a document To print on both sidesClick OK to print Load envelopes Print envelopesTo print an envelope Print Quick Forms To print Quick FormsPrint with HP wireless direct Print from a wireless-capable mobile devicePrint from a wireless-capable computer Select Connect New PrinterPrinter settings tips Tips for print successTips for printing from a computer Tips for ink and paperTips for print success Print using the maximum dpi To print in Maximum dpi modePaper basics Recommended papers for printing ColorLokPhoto printing Business documentsEveryday printing Special projectsLoad media Load small-size paperLoad full-size paper Load envelopes Enww Order HP Paper Supplies Use Web Services EPrint from anywhere To ePrint a document from anywhereEPrint from anywhere Use HP Print Apps Use the HP Connected website Tips for using Web Services Tips for printing apps and using HP ePrintCopy and scan Copy documents Make a 1-sided copyMake a 2-sided copy Touch Black or Color Prepare the scan Scan to a computer or memory cardScan to a computer or memory card from the printer display Scan from your computer Tips for copy and scan success Copy and scan Work with cartridges To check the ink levels from the control panel Check the estimated ink levelsTo check the ink levels from the printer software Locate the cartridge number on the printer Order ink suppliesLocate the cartridge number in the printer software Replace the cartridges To replace the cartridgesRelated topics Tips for working with cartridges on Use single-cartridge mode Exit single-cartridge modeCartridge warranty information Tips for working with cartridges Work with cartridges Connectivity Push Button PBC method Wi-Fi Protected Setup WPS requires WPS routerPIN method To connect the product with the Wireless Setup Wizard Traditional wireless connection requires routerConnect a new printer Change network settings Touch Advanced SettingsConnect wirelessly to the printer without a router To connect wirelessly to the printer without a routerChange from a USB connection to a wireless network Change from a USB connection to a wireless networkTips for setting up and using a networked printer Open the embedded Web server via Wireless Direct Advanced printer management tools for networked printersTo open the embedded Web server About cookiesAdvanced printer management tools for networked printers Connectivity Solve a problem Clear paper jam To clear a paper jam from the paper pathTo clear a paper jam from the duplexer To clear a paper jam from the paper tray To clear a paper jam from print zonePrevent paper jams Clear carriage jam Clean ink smear To clean ink smear from the printer displayTo improve print quality Improve print qualityTo align the cartridges from the printer software To print a diagnostics page from the printer software To align the cartridges from the printer displayTo clean the cartridges from the printer software To print a diagnostics page from the printer displayTo clean the cartridges from the printer display Ink cartridge problem To clean cartridge contactsClick here to go online for more information Resolve print issues To verify that the printer is set as the default printerUnable to print To verify that the printer is not paused or offlineWindows To restart the print spoolerWindows Vista Windows XP To check the power connection and reset the printerTo clear the print queue Power connection to the printer Solve print problem Solve copy and scan problem Solve networking problem To check network configuration or print wireless test reportCartridge supply upgrade Cartridge errors Windows softwareCheck cartridge access door Ink cartridge problem Older generation cartridgesPrinter failure Resolve printer failureIf you have a problem, follow these steps HP supportRegister printer Support process HP support by phoneAdditional warranty options Phone support period Placing a callSolve a problem Technical information Hewlett-Packard Company notices Specifications Environmental specificationsPrint specifications Scan specificationsCopy specifications Cartridge yield Print resolutionEnvironmental product stewardship program Eco-TipsPaper use PlasticsMaterial safety data sheets Power consumptionRecycling program HP inkjet supplies recycling programEnww To set the Sleep mode time Regulatory notices Regulatory model identification numberAppendix a Technical information Enww Products with wireless LAN devices FranceDeclaration of conformity Regulatory wireless statements Exposure to radio frequency radiation Enww Wireless notice to users in Japan Index

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