HP 720c manual Customer Support, Troubleshooting Using the Toolbox, Electronic Support Information

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CUSTOMER SUPPORT

If you have questions, either general ones regarding how your printer works or specific ones regarding a problem you’re having, you have several possibilities for getting the answers.

Troubleshooting Using the Toolbox

If you have a specific problem, the quickest way to find a solution might be right at your fingertips. Check the online troubleshooting feature, located in the HP Toolbox. (See page 11 to find out how to get to the Toolbox.) If the suggestions in the Toolbox don’t solve your problem, you still have many options, as described in the following paragraphs.

Electronic Support Information

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer:

User Forums

You can get friendly help from knowledgeable users and system operators in the CompuServe (Go HPPER) and America Online (keyword: HP) user forums. In the user forums, you can leave your question and check back later for ideas and solutions suggested by other users. You can read through old messages left by other users to see if anyone else has had a problem similar to yours and has provided the solution online

HP Web Site

If you have access to the Internet, you can check out HP’s web site at URL http://www.hp.com or http://www.hp.com/go/peripherals for support documentation and the latest news from HP.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software upgrades for Windows 3.1x, Windows 95, and Windows NT 4.0. For DOS printer software, contact the manufacturer of your software program.You have several options for getting software.

■Download the driver by accessing CompuServe, America Online, or HP’s Web site (see Web address above).

■If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive, you can order the software on 3 1/2” disks by calling the toll free phone number listed on the printer software CD case. Disks will be delivered to you the next day for no charge.

■If you are in the U. S. and need a software upgrade you can order by calling 1-303-739-4009. Software upgrades are available for the cost of the disks plus shipping.

■If you are outside the U.S. call Customer Support.

Handy Hints

USER FORUMS

Both forums keep a list of FAQs (Frequently Asked Questions) which you can peruse for hints.

CompuServe: Access the HP Peripherals forum (Go HPPER).

America Online: Access the HP forum. Click “keyword” on the “Go To” menu, type “HP,” and press the ENTER key to bring the HP forum home page directly to your screen.

REPAIRING YOUR PRINTER

To speak to some- one to verify that your printer needs repair, please call the HP Telephone Support Center. If your printer requires repair, the HP Support Agent will coordinate the process. This service is free of charge during the warranty period of your printer. Beyond the warranty period, repairs will be charged on a time and materials basis.

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Contents HP DeskJet 720C Series Printer User’s Guide HP DeskJet 720C Series Printer User’s Guide Printing History Table of Contents Printing Basics What to Consider HOW to Choose PaperLet’s walk through the process step by step HOW to PUT Paper in the PrinterDrawer Click OK in the HP print settings box to save your settings HOW to PrintWhat If While You’re PrintingTroubleshooting HP Toolbox HP Print Settings BoxPrinter Software YOU’RE There Save time Ink Select the appropriate settingsShow your finished work at its best Save time and color inkWindows Windows 95 and Windows NTHow Do I? Printer ServicesBeyond Basics Then follow these steps HOW to Print on DifferentPaper Sizes Change Shape HOW to Print on Both Sides of the Paper Change the Two-Sided Printing option back to None HOW to Flip a Document Turning Off Color About ColorAdjusting the Color About Pictures Pictures Take Longer than YOU Expect to Print Choosing Fonts About TextBuying Fonts Using FontsWhat You Can Print Click Your WAY to a Solution Getting Help When Things Go WrongPage Text or graphics are in the wrong place What IF?No page came out of the printer Blank page came out of the printerYou’re having trouble printing a banner Print quality is poorSomething on the page is wrong or missing Buttons and Lights Printer CommunicationsPrinter Software Troubleshooting Using the ToolboxCustomer Support Electronic Support InformationCalling HP Customer Support After the WarrantyYour printer provides two methods for printing envelopes How to Print a Single EnvelopeEnvelopes Flap side up and the flap to the left How to Print a Stack of EnvelopesSmall Envelopes Labels Label side down Transparencies Adhesive strip forward, tape side up Rough side down Photographs Cards If YOU Want Your Cards to Print Sideways Banners Printer might be picking up more than one sheet of paper at Resume button Here’s how you do it IRON-ON TransfersRecommended System Requirements System RequirementsWord about Windows NT Minimum System RequirementsPotential Damage Minimum Printing MarginsCartridges and INK Poor Print QualitySoftware Compatibility SpecificationsTo print from DOS Printing from DOSAdditional Symbol Sets and Fonts Parts HP Reorder Supplies/Accessories Number Ordering Supplies and AccessoriesOrdering Information Elsewhere in the worldFCC Statement USA Regulatory NoticesLimitations of Warranty Limited Warranty StatementHP Product Warranty Extent of Limited WarrantyDeclaration of Conformity Index See also print settings Settings Settings, print See print settings Energy Consumption Protecting the EnvironmentReduction and Elimination RecyclingGet more from your printer
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