HP CP4005 manual Special media feed error, 6Transparencies or glossy paper will not feed

Page 212

Table 8-5Media does not feed from Tray 2 or optional Tray 3 (continued)

Cause and solution

Cause

Solution

 

 

The correct media type for the input tray is not selected in the

From the printer control panel, select the correct media type

printer control panel.

for the input tray.

 

 

Media from a previous jam has not been completely removed.

Open the printer and remove any media in the paper path.

 

Closely inspect the fuser area for jams. See Paper jams.

 

 

None of the optional trays appear as input tray options.

The optional trays only display as available if they are installed.

 

Verify that any optional trays are correctly installed. Verify that

 

the printer driver has been configured to recognize the optional

 

trays. For more information, see Printer drivers or Printer

 

drivers for Macintosh computers.

An optional tray is incorrectly installed.

Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the printer.

The media size is not configured correctly for the input tray.

Print a configuration page or use the control panel to determine

 

the media size for which the tray is configured.

 

 

The guides in the tray are not against the paper.

Verify that the guides are touching the paper.

 

 

Special media feed error

Table 8-6Transparencies or glossy paper will not feed

Cause and solution

Cause

Solution

 

 

The correct media type is not specified in the software or printer

Verify that the correct media type is selected in the software or

driver.

printer driver.

 

 

The input tray is overfilled.

Remove excess media from the input tray. Do not load more

 

than 200 sheets of glossy paper or glossy film, or more than

 

100 transparencies, in Tray 2 and optional Tray 3. Do not

 

exceed the maximum stack height for Tray 1.

Media in another input tray is the same size as the transparencies, and the printer is defaulting to the other tray.

Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. For more information, see Printer drivers or Printer drivers for Macintosh computers. Use the printer control panel to configure the tray to the media type loaded.

The tray containing the transparencies or glossy paper is not configured correctly for type.

Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. For more information, see Printer drivers or Printer drivers for Macintosh computers. Use the printer control panel to configure the tray to the media type loaded. See Configuring input trays.

Transparencies or glossy paper might not meet supported media specifications.

Use only media that meets the HP media specifications for this printer. See Supported media weights and sizes.

196 Chapter 8 Problem solving

ENWW

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Contents HP Color LaserJet CP4005 Page HP Color LaserJet CP4005 Copyright and License Trademark CreditsOnline services HP direct ordering for accessories or suppliesHP service information HP service agreementsHP support and information for Macintosh computers Table of contents Control panel O configuration Printing tasks Managing the printer Maintenance ColorProblem solving Appendix a Working with memory Appendix B Supplies and accessoriesAppendix C Service and Support Appendix D Printer specifications Appendix E Regulatory information257 261Xiv Printer basics Quick access to printer information User guide links Where to look for more informationSetting up the printer World Wide Web linksUsing the printer Accessory and Consumable Installation GuidesCD-ROM User Guide Online HelpHP Color LaserJet CP4005dn product number CB504A Printer configurationsHP Color LaserJet CP4005n product number CB503A Printer features Features1Features On/off switch Walk aroundTop cover Control panelEnww Printer software SoftwareInstalling the printing system software Installing the printing system softwareInstalling Windows printing system software for networks Installing the software for Windows 2000 or Windows XPRemoving software from Windows operating systems Uninstalling the softwareSoftware for networks HP Easy Printer Care Software HP Web JetadminUtilities Other components and utilities FeaturesEmbedded Web server Windows Mac OS Network administrator Additional drivers Printer driversSupported printer drivers Gaining access to the printer drivers Select the correct printer driverPrinter-driver Help Windows DuplexingClick the Installable Options menu Printer drivers for Macintosh computers Enww Installing Macintosh printing system software for networks To install printer drivers for Mac OS X v10.2, v10.3,Software for Macintosh computers PostScript Printer Description PPD filesClick Add Printer To install the printing system softwareTo remove software from Macintosh operating systems Using the HP Printer Utility for Macintosh Printing a cleaningPrinting a configuration Opening the HP Printer UtilityUploading a file to the printer Ordering supplies online and using other support featuresViewing supplies status Activating the two-sided printing duplexing mode Configuring traysUpdating the firmware Printing stored jobsOpening the embedded Web server Changing network settingsSetting up e-mail alerts Click Apply Now Print media specifications Supported media weights and sizesTray Dimensions Weight or thickness Capacity 2Tray 1 media sizes4Automatic duplex printing two-sided printing Automatic duplex printing Dimensions Weight or thickness3Tray 2 and optional Tray 3 media sizes1 Automatic duplex printing Dimensions Control panel Introduction Display2Printer display Accessing the control panel from a computer Control panel buttons Button name FunctionInterpreting control panel indicator lights Indicator Off FlashingControl panel menus Getting started basicsMenu hierarchy To enter the menusRetrieve job menu Information menuConfigure device menu Paper handling menuPrint File Directory Print PCL Font List Print PS Font List Paper Handling Tray X SizeDiagnostics menu Enww Print Retrieve job menuMenu item Description Print File Directory Information menuSupplies Status Paper handling menu Menu item Value DescriptionConfigure device menu Printing menuPrint quality menu Belt Contact Auto Sense Mode Tray 1 SensingTray 2-N Sensing System setup menu Fuser Temp Tray Restore Optimize Quick Calibrate NOWCalibrate NOW Color RET OFFDisable Color Enable ColorImage Rotation Enabled DateMinutes Minutes Hours Wake TimePersonality Auto Clearable Warnings JOBResets menu MenuMenu item Values Values are on and OFFDiagnostics menu Changing printer control panel configuration settings Setting the color/black mixShow IP address Color/black mixSetting the printer to use the requested tray Tray behavior optionsPress to select Manually Feed Prompt Setting manually feed promptSetting the printer default for PS defer media Setting the printer to duplex blank pages Setting the printer to use size/type promptSetting the printer to use another tray Setting sleep delay Sleep delaySetting the printer to rotate images Wake time Disabling/enabling sleep modeSetting the wake time Setting the display brightness Display brightnessSetting the personality Setting the clearable warningsPersonality Clearable warningsReplace supplies Setting auto continueAuto continue Setting replace supplies response Setting order at responseOrder at Color supply outSetting jam recovery response Jam recoverySetting color supply out response RAM disk LanguageChanging RAM disk behavior Selecting the languageEnww Using the printer control panel in shared environments Enww O configuration Setting an IP address Network configurationConfiguring TCP/IP parameters Setting the subnet mask Setting the default gateway USB configuration 1USB configurationAvailable software solutions HP Jetdirect print serversWireless printing Ieee 802.11 standardEnww Printing tasks Print setting priorities Controlling print jobsSource Type and sizeControlling print jobs Paper that can damage the printer Selecting print mediaMedia to avoid Automatic media type sensing auto sense mode Full sensing defaultTray 1 sensing Expanded sensingTransparency only default Tray 2 and optional Tray 3 sensingConfiguring a tray when loading paper Configuring input traysConfiguring trays when the printer gives a prompt Configuring a tray to match print job settings Configuring trays using the paper handling menuConfiguring the paper size Configuring the paper typeSetting a custom size in Tray 2 or optional Tray Printing from Tray 1 multipurpose tray Loading TrayPrinting envelopes from Tray Loading envelopes into TrayAddress type Left margin Top margin Printing from Tray 2 or optional TrayPrinting envelopes Enww Enww Enww Enww Loading custom-sized media into Tray 2 and optional Tray Enww Glossy paper Printing on special mediaTransparencies Colored paper EnvelopesLabels Heavy paperPreprinted forms and letterhead Paper type Paper weightHP LaserJet Tough paper Recycled paper To create a quick set Using features in the printer driverCreating and using quick sets Creating and using watermarks Resizing documentsSetting a custom paper size from the printer driver Using different paper/coversPrinting a blank first Printing multiple pages on one sheet of paperPrinting on both sides of the paper To print multiple pages on one sheet of paperOn the Finishing tab, select Print on Both Sides manually To print on both sides manuallyLayout options for printing on both sides To set the color options Setting the color optionsUsing the HP Digital Imaging Options dialog box Using the Services tab Opening the HP Digital Imaging Options dialog boxUsing features in the Macintosh printer driver Creating and using presets in Mac OSTo create a preset To use presetsTo print a cover To print on both sides manually To set the color options Two-sided duplex printing Control panel settings for automatic two-sided printing Options for binding two-sided printing jobs Manual two-sided printingPrinting booklets Special printing situations Printing a different firstPrinting a blank back cover Printing on custom-size mediaStopping a print request Stopping the current print job from a software applicationJob storage features Proofing and holding a jobPrinting stored jobs Deleting stored jobsPrivate jobs Printing a private jobMopier mode Deleting a private jobEnww Managing memory Managing the printer Menu map ConfigurationPrinter information pages Usage Press to select Print ConfigurationSupplies status Print RGB samples DemoPrint Cmyk samples File directory PCL or PS font listEvent log Press to select Print File DirectoryUsing the embedded Web server Accessing the embedded Web serverSettings tab Information tabOther links Setting the real-time clockNetworking tab Using the HP Easy Printer Care Software Supported operating systemsTo use the HP Easy Printer Care Software HP Easy Printer Care Software sectionsAlert Settings window Support tabSupplies Ordering window Device List tabColor Using color HP ImageREtPaper selection Color optionsPrinting in four colors Cmyk Cmyk ink set emulation PostScript onlyPrinting color samples Color matchingSample book color matching Color matching Automatic or manual color adjustment Managing printer color options on Windows computersPrint in grayscale RGB Color Color ThemesManual color options Edge ControlHalftone options Neutral GraysRestricting color printing Managing printer color options on Macintosh computers Print Color as GrayAdvanced color options for text, graphics, and photographs Halftone optionsRGB Color Edge ControlMaintenance Print cartridge authentication Managing print cartridgesHP print cartridges Non-HP print cartridgesChecking the print cartridge life Print cartridge storagePrint cartridge life expectancy Changing print cartridges Replacing a print cartridge To replace the print cartridgeChanging print cartridges Incorrect Color Cartridge Locating supplies Supply replacement guidelinesReplacing supplies Approximate replacement intervals for supplies Making room around the printer for replacing suppliesUsing the cleaning Press to select Create CleaningSetting the cleaning interval Press to select Process CleaningSetting auto cleaning Enww Configuring alerts Software Information locationProblem solving Basic troubleshooting checklist Factors affecting printer performance Troubleshooting information pages Paper path testRegistration Error messages Critical error messagesControl panel message types Status messagesControl panel messages Message listingClear jam then Press13.X.XX JAM in TOP Cover or Duplex Area For help press 13.X.XX JAM Inside Duplexer13.X.XX Multiple Jams in Paper PathEmbedded I/O Buffer OverflowPrinter Error Fuser ErrorUnexpected Type in TrayController Error 55.0X.YY Printer Error Printer ErrorControl panel message Description 53.XX.X Check RAMIf the problem persists, contact To continue Support/ljcp4005No System PermanentStorage Error Settings ChangedSettings Changed Printer Error Storage Write FailWrite Protected FS FileSystem is Full FS notCleaning Disk X% Complete Card SlotNot Functional Chosen PersonalityCyan Cartridge Data ReceivedDeleting Private Jobs Disk DeviceReady Genuine HP supplies installed Disk isEvent Log Empty Flash FileInstall Fuser Install SuppliesInstall Transfer Unit Insert or CloseDo not Power OFF To use anotherLoad Tray Type Size For help press LoadingMagenta Cartridge Manually FeedManually Feed Type Size Output StackNON HP Supply USEOrder Color Cartridge Order Fuser KIT Less than X PagesConfiguration Order Transfer KITPrinting Stopped Cmyk SamplesEngine Test Event LOGFile Directory Font ListIntermittent Mode RAM Disk DeviceRAM Disk File RAM Disk isTo exit press. Stop Remove at least one print cartridge To exit press. StopAT OUT To Stop AT OUT Request acceptedResend RestoringValues Restricted from Printing in ColorSize Mismatch Tray X=SIZEUSB Accessory ErrorTray X Empty Tray X OpenYellow Cartridge JET Direct ErrorEmbedded Paper jam recovery Paper jamsTo disable paper jam recovery Paper jams Cause and solution SolutionCommon causes of paper jams Clearing jams Jam in TrayJam in Tray 2 or optional Tray Jams in top cover area Clearing a jam in the top cover area Enww Clearing other jams Enww Close the transfer unit Close the top and front covers Media-handling problems Multiple sheetsIncorrect page size 1Printer feeds multiple sheetsIncorrect tray Automatic feed errorTray 2 or optional Tray 3 feed error Special media feed error 6Transparencies or glossy paper will not feedEnvelope printing error Output quality7Envelopes jam or will not feed in the printer 8Output is curled or wrinkledDuplexing error 9Printer will not duplex or duplexes incorrectlyPrinter response problems Control panel display is blankPrinter does not print 10No display messagePrinter not receiving data Printer selection12Printer is on, but is not receiving data 13Unable to select the printer from the computerPrinter drivers or Printer drivers for Macintosh computers Printer control panel problems Control panel setting14Control panel settings work incorrectly Selecting optional TraySymbol sets Output errorsIncorrect printer output Incorrect fonts20Partial printout Partial printoutGuidelines for printing with different fonts Software application problems System selection through softwareFont selection from software Color selection from softwareOptional Tray 3 and duplexer recognition 25Problems with Mac OS Troubleshooting common Macintosh problemsSolving problems with Mac OS Print queue might be stopped Hardware troubleshooting Cause SolutionSoftware troubleshooting Color printing problems Printout color errorIncorrect shade Missing colorCartridge error Color match error29Inconsistent colors after installing a print cartridge 30Printed colors do not match screen colorsOverhead transparency defects Print quality troubleshootingPrint quality problems associated with media Print quality problems associated with the environment Print quality problems associated with jamsPrint quality troubleshooting pages Print quality troubleshooting toolPress to select Quick Calibrate NOW Calibrating the printerRepetitive defect ruler Print quality defect chart Horizontal lines or streaks Misaligned colors Vertical lines Repetitive defectsLoose toner Color fade in all colorsFingerprints and media dents Smeared toner Specks or stray tonerSkewed, stretched, or off- center Enww Working with memory Printing a configuration Printer memoryInstalling memory Installing DDR memory DIMMsEnww Enww Enww Enww To enable memory for Windows 2000 and Windows XP Enabling memorySupplies and accessories Click Other Links Part Part number Type/size Supplies, accessories, and part numbersPart numbers HP Color LaserJet CP4005 User Guide Part Part number Enww Service and Support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Fuser and transfer unit limited warranty statement HP maintenance agreements On-site service agreementsPriority on-site service Next-day on-site serviceEnww Printer specifications Product Height Depth Width Weight Physical dimensionsTable D-1Physical dimensions Electrical specifications Table D-2Power consumption average, in watts1Sound Pressure Level Bystander Position Declared Per ISO Sound Power Level Declared Per ISOAcoustic emissions Environmental specifications Specification Recommended AllowedEnww Regulatory information FCC regulations FCC regulationsEnvironmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto RicoMaterial Safety Data Sheet Msds HP Color LaserJet CP4005 SeriesFor more information Declaration of Conformity Declaration of ConformityCanadian DOC regulations Safety statementsLaser safety Laser Statement for Finland Luokan 1 laserlaiteEnww Glossary Bidirectional communication Two-way data transmissionEnww Enww Enww Symbols/Numerics IndexEnww System setup FCC Page CB503-90901* *CB503-90901
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