HP CP4005 manual Duplexing error, 9Printer will not duplex or duplexes incorrectly

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Duplexing error

Table 8-9Printer will not duplex or duplexes incorrectly

Cause and solution

Cause	Solution

You are trying to duplex on unsupported media.	Verify that the media is supported for duplex printing. See
	Supported media weights and sizes.

The printer driver is not set up for duplex printing.	Set up the printer driver to enable duplex printing.

The first page is printing on the back of preprinted forms or	Load preprinted forms and letterhead in Tray 1 with the
letterhead.	letterhead or printed side up and the bottom of the page
	feeding into the printer. For Tray 2 and optional Tray 3, load
	these media printed side down with the top of the page toward
	the back of the printer.

198 Chapter 8 Problem solving

ENWW

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Contents HP Color LaserJet CP4005 Page HP Color LaserJet CP4005 Copyright and License Trademark CreditsHP service information Online servicesHP direct ordering for accessories or supplies HP service agreementsHP support and information for Macintosh computers Table of contents Control panel O configuration Printing tasks Managing the printer Maintenance ColorProblem solving Appendix C Service and Support Appendix B Supplies and accessoriesAppendix a Working with memory 257 Appendix D Printer specificationsAppendix E Regulatory information 261Xiv Printer basics Setting up the printer Quick access to printer informationUser guide links Where to look for more information World Wide Web linksCD-ROM User Guide Using the printerAccessory and Consumable Installation Guides Online HelpHP Color LaserJet CP4005n product number CB503A Printer configurationsHP Color LaserJet CP4005dn product number CB504A Printer features Features1Features Top cover On/off switchWalk around Control panelEnww Printer software SoftwareInstalling the printing system software Installing the printing system softwareInstalling Windows printing system software for networks Installing the software for Windows 2000 or Windows XPSoftware for networks Uninstalling the softwareRemoving software from Windows operating systems Utilities HP Web JetadminHP Easy Printer Care Software Embedded Web server FeaturesOther components and utilities Windows Mac OS Network administrator Supported printer drivers Printer driversAdditional drivers Printer-driver Help Windows Gaining access to the printer driversSelect the correct printer driver DuplexingClick the Installable Options menu Printer drivers for Macintosh computers Enww Software for Macintosh computers Installing Macintosh printing system software for networksTo install printer drivers for Mac OS X v10.2, v10.3, PostScript Printer Description PPD filesTo remove software from Macintosh operating systems To install the printing system softwareClick Add Printer Printing a configuration Using the HP Printer Utility for MacintoshPrinting a cleaning Opening the HP Printer UtilityViewing supplies status Ordering supplies online and using other support featuresUploading a file to the printer Updating the firmware Activating the two-sided printing duplexing modeConfiguring trays Printing stored jobsSetting up e-mail alerts Changing network settingsOpening the embedded Web server Click Apply Now Tray Dimensions Weight or thickness Capacity Print media specificationsSupported media weights and sizes 2Tray 1 media sizes3Tray 2 and optional Tray 3 media sizes1 Automatic duplex printing Dimensions Weight or thickness4Automatic duplex printing two-sided printing Automatic duplex printing Dimensions Control panel Introduction Display2Printer display Accessing the control panel from a computer Control panel buttons Button name FunctionInterpreting control panel indicator lights Indicator Off FlashingControl panel menus Getting started basicsRetrieve job menu Menu hierarchyTo enter the menus Information menuPrint File Directory Print PCL Font List Print PS Font List Configure device menuPaper handling menu Paper Handling Tray X SizeDiagnostics menu Enww Menu item Description Retrieve job menuPrint Supplies Status Information menuPrint File Directory Paper handling menu Menu item Value DescriptionConfigure device menu Printing menuPrint quality menu Tray 2-N Sensing Auto Sense Mode Tray 1 SensingBelt Contact Calibrate NOW System setup menuFuser Temp Tray Restore Optimize Quick Calibrate NOW Color RET OFFImage Rotation Enabled Disable ColorEnable Color DatePersonality Auto MinutesMinutes Hours Wake Time Clearable Warnings JOBResets menu MenuMenu item Values Values are on and OFFDiagnostics menu Show IP address Changing printer control panel configuration settingsSetting the color/black mix Color/black mixSetting the printer to use the requested tray Tray behavior optionsSetting the printer default for PS defer media Setting manually feed promptPress to select Manually Feed Prompt Setting the printer to use another tray Setting the printer to use size/type promptSetting the printer to duplex blank pages Setting the printer to rotate images Sleep delaySetting sleep delay Setting the wake time Disabling/enabling sleep modeWake time Setting the display brightness Display brightnessPersonality Setting the personalitySetting the clearable warnings Clearable warningsAuto continue Setting auto continueReplace supplies Order at Setting replace supplies responseSetting order at response Color supply outSetting color supply out response Jam recoverySetting jam recovery response Changing RAM disk behavior RAM diskLanguage Selecting the languageEnww Using the printer control panel in shared environments Enww O configuration Configuring TCP/IP parameters Network configurationSetting an IP address Setting the subnet mask Setting the default gateway USB configuration 1USB configurationAvailable software solutions HP Jetdirect print serversWireless printing Ieee 802.11 standardEnww Printing tasks Source Print setting prioritiesControlling print jobs Type and sizeControlling print jobs Media to avoid Selecting print mediaPaper that can damage the printer Tray 1 sensing Automatic media type sensing auto sense modeFull sensing default Expanded sensingTransparency only default Tray 2 and optional Tray 3 sensingConfiguring trays when the printer gives a prompt Configuring input traysConfiguring a tray when loading paper Configuring the paper size Configuring a tray to match print job settingsConfiguring trays using the paper handling menu Configuring the paper typeSetting a custom size in Tray 2 or optional Tray Printing from Tray 1 multipurpose tray Loading TrayPrinting envelopes from Tray Loading envelopes into TrayPrinting envelopes Printing from Tray 2 or optional TrayAddress type Left margin Top margin Enww Enww Enww Enww Loading custom-sized media into Tray 2 and optional Tray Enww Transparencies Printing on special mediaGlossy paper Labels Colored paperEnvelopes Heavy paperHP LaserJet Tough paper Paper type Paper weightPreprinted forms and letterhead Recycled paper Creating and using quick sets Using features in the printer driverTo create a quick set Creating and using watermarks Resizing documentsPrinting a blank first Setting a custom paper size from the printer driverUsing different paper/covers Printing multiple pages on one sheet of paperPrinting on both sides of the paper To print multiple pages on one sheet of paperLayout options for printing on both sides To print on both sides manuallyOn the Finishing tab, select Print on Both Sides manually Using the HP Digital Imaging Options dialog box Setting the color optionsTo set the color options Using the Services tab Opening the HP Digital Imaging Options dialog boxTo create a preset Using features in the Macintosh printer driverCreating and using presets in Mac OS To use presetsTo print a cover To print on both sides manually To set the color options Two-sided duplex printing Control panel settings for automatic two-sided printing Options for binding two-sided printing jobs Manual two-sided printingPrinting booklets Printing a blank back cover Special printing situationsPrinting a different first Printing on custom-size mediaStopping a print request Stopping the current print job from a software applicationPrinting stored jobs Job storage featuresProofing and holding a job Deleting stored jobsPrivate jobs Printing a private jobMopier mode Deleting a private jobEnww Managing memory Managing the printer Printer information pages ConfigurationMenu map Supplies status Press to select Print ConfigurationUsage Print Cmyk samples DemoPrint RGB samples Event log File directoryPCL or PS font list Press to select Print File DirectoryUsing the embedded Web server Accessing the embedded Web serverSettings tab Information tabNetworking tab Setting the real-time clockOther links To use the HP Easy Printer Care Software Using the HP Easy Printer Care SoftwareSupported operating systems HP Easy Printer Care Software sectionsSupplies Ordering window Alert Settings windowSupport tab Device List tabColor Paper selection Using colorHP ImageREt Color optionsPrinting in four colors Cmyk Cmyk ink set emulation PostScript onlySample book color matching Color matchingPrinting color samples Color matching Print in grayscale Automatic or manual color adjustmentManaging printer color options on Windows computers RGB Color Color ThemesHalftone options Manual color optionsEdge Control Neutral GraysRestricting color printing Advanced color options for text, graphics, and photographs Managing printer color options on Macintosh computersPrint Color as Gray Halftone optionsRGB Color Edge ControlMaintenance HP print cartridges Print cartridge authenticationManaging print cartridges Non-HP print cartridgesPrint cartridge life expectancy Print cartridge storageChecking the print cartridge life Changing print cartridges Replacing a print cartridge To replace the print cartridgeChanging print cartridges Incorrect Color Cartridge Replacing supplies Supply replacement guidelinesLocating supplies Approximate replacement intervals for supplies Making room around the printer for replacing suppliesUsing the cleaning Press to select Create CleaningSetting auto cleaning Press to select Process CleaningSetting the cleaning interval Enww Configuring alerts Software Information locationProblem solving Basic troubleshooting checklist Factors affecting printer performance Troubleshooting information pages Paper path testRegistration Control panel message types Error messagesCritical error messages Status messagesControl panel messages Message listing13.X.XX JAM in TOP Cover or Duplex Area For help press Clear jam thenPress 13.X.XX JAM Inside DuplexerEmbedded I/O 13.X.XX MultipleJams in Paper Path Buffer OverflowUnexpected Printer ErrorFuser Error Type in TrayControl panel message Description Controller Error55.0X.YY Printer Error Printer Error 53.XX.X Check RAMNo System If the problem persists, contactTo continue Support/ljcp4005 PermanentSettings Changed Printer Error Storage ErrorSettings Changed Storage Write FailSystem is Full Write ProtectedFS File FS notNot Functional Cleaning Disk X% CompleteCard Slot Chosen PersonalityDeleting Private Jobs Cyan CartridgeData Received Disk DeviceEvent Log Empty Ready Genuine HP supplies installedDisk is Flash FileInstall Transfer Unit Install FuserInstall Supplies Insert or CloseLoad Tray Type Size Do not Power OFFTo use another For help press LoadingManually Feed Type Size Magenta CartridgeManually Feed Output StackOrder Color Cartridge NON HP SupplyUSE Order Fuser KIT Less than X PagesPrinting Stopped ConfigurationOrder Transfer KIT Cmyk SamplesFile Directory Engine TestEvent LOG Font ListRAM Disk File Intermittent ModeRAM Disk Device RAM Disk isTo exit press. Stop Remove at least one print cartridge To exit press. StopAT OUT Resend To Stop AT OUTRequest accepted RestoringSize Mismatch ValuesRestricted from Printing in Color Tray X=SIZETray X Empty USB AccessoryError Tray X OpenEmbedded JET Direct ErrorYellow Cartridge Paper jam recovery Paper jamsTo disable paper jam recovery Common causes of paper jams Cause and solution SolutionPaper jams Clearing jams Jam in TrayJam in Tray 2 or optional Tray Jams in top cover area Clearing a jam in the top cover area Enww Clearing other jams Enww Close the transfer unit Close the top and front covers Incorrect page size Media-handling problemsMultiple sheets 1Printer feeds multiple sheetsTray 2 or optional Tray 3 feed error Automatic feed errorIncorrect tray Special media feed error 6Transparencies or glossy paper will not feed7Envelopes jam or will not feed in the printer Envelope printing errorOutput quality 8Output is curled or wrinkledDuplexing error 9Printer will not duplex or duplexes incorrectlyPrinter does not print Printer response problemsControl panel display is blank 10No display message12Printer is on, but is not receiving data Printer not receiving dataPrinter selection 13Unable to select the printer from the computerPrinter drivers or Printer drivers for Macintosh computers 14Control panel settings work incorrectly Printer control panel problemsControl panel setting Selecting optional TrayIncorrect printer output Symbol setsOutput errors Incorrect fontsGuidelines for printing with different fonts Partial printout20Partial printout Font selection from software Software application problemsSystem selection through software Color selection from softwareOptional Tray 3 and duplexer recognition Solving problems with Mac OS Troubleshooting common Macintosh problems25Problems with Mac OS Print queue might be stopped Software troubleshooting Cause SolutionHardware troubleshooting Incorrect shade Color printing problemsPrintout color error Missing color29Inconsistent colors after installing a print cartridge Cartridge errorColor match error 30Printed colors do not match screen colorsPrint quality problems associated with media Print quality troubleshootingOverhead transparency defects Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with jams Print quality troubleshooting toolRepetitive defect ruler Calibrating the printerPress to select Quick Calibrate NOW Print quality defect chart Horizontal lines or streaks Misaligned colors Vertical lines Repetitive defectsFingerprints and media dents Color fade in all colorsLoose toner Smeared toner Specks or stray tonerSkewed, stretched, or off- center Enww Working with memory Printing a configuration Printer memoryInstalling memory Installing DDR memory DIMMsEnww Enww Enww Enww To enable memory for Windows 2000 and Windows XP Enabling memorySupplies and accessories Click Other Links Part numbers Supplies, accessories, and part numbersPart Part number Type/size HP Color LaserJet CP4005 User Guide Part Part number Enww Service and Support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Fuser and transfer unit limited warranty statement Priority on-site service HP maintenance agreementsOn-site service agreements Next-day on-site serviceEnww Printer specifications Table D-1Physical dimensions Physical dimensionsProduct Height Depth Width Weight Electrical specifications Table D-2Power consumption average, in watts1Acoustic emissions Sound Power Level Declared Per ISOSound Pressure Level Bystander Position Declared Per ISO Environmental specifications Specification Recommended AllowedEnww Regulatory information FCC regulations FCC regulationsEnvironmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto RicoMaterial Safety Data Sheet Msds HP Color LaserJet CP4005 SeriesFor more information Declaration of Conformity Declaration of ConformityLaser safety Safety statementsCanadian DOC regulations Laser Statement for Finland Luokan 1 laserlaiteEnww Glossary Bidirectional communication Two-way data transmissionEnww Enww Enww Symbols/Numerics IndexEnww System setup FCC Page CB503-90901* *CB503-90901

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