troubleshooting
troubleshooting
General Troubleshooting Tips
1.Check the printer LCD panel. If the printer LCD panel displays a recoverable error message, see Understanding Printer Messages on page
Example | Solution | |
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BAD INK | See Understanding Printer Messages on page | |
CARTRIDGE OR | information on how to resolve such errors. | |
PRINTHEAD, CLOSE |
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ALL COVERS, etc. |
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E: XXXX | Your printer may have a hardware problem. Turn OFF | |
E: | the printer, wait for a few seconds and then turn it ON | |
again. If the message persists, your printer may need | ||
E: XX | ||
servicing, write down the error code and contact HP. | ||
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2.If the LED is flashing and the printer does not print, lift up the printhead access cover and make sure the hook on the printhead cover is properly secured by the carriage latch.
Printing a Configuration Page
Note: If an HP JetDirect EIO print server card is installed, two pages will print.
To print a Configuration page:
1.Press the Menu button until INFORMATION MENU appears.
2.Press the Item button until PRINT CONFIGURATION appears.
3.Press the Resume button to print the configuration page.