HP Troubleshooting Your UPS for Optimal Performance

Page 29

UPS frequently switches between utility and battery power

Action:

1.Check the input voltage and reconfigure the UPS ("Selecting the UPS voltage configuration" on page 14).

2.Contact a qualified electrician to verify that the utility power is suitable for the UPS.

UPS does not provide the expected backup time

Action:

1.If the Output Load Level LED is red or flashing red, remove one or more load devices to reduce the power requirements.

2.Power down the UPS ("Powering down the UPS" on page 19).

3.Verify that the batteries are connected.

4.Allow the UPS batteries to charge for 24 hours.

5.Initiate a self-test ("Initiating a self-test"on page 19).

6.During extended power outages, save your work, power down the load devices, and then power down the UPS ("Powering down the UPS" on page 19) to conserve battery power.

UPS emits a slight clicking noise

Action: The UPS is automatically correcting high or low AC voltage on the utility line. No action is required.

Power LED flashes

Action:

If the Battery Charge LED is also red:

a.Save your work, and power down the UPS ("Powering down the UPS" on page 19).

b.After the blackout or brownout is over, power up the UPS ("Powering up the UPS" on page 18).

c.Allow the UPS batteries to charge for 24 hours.

If the Battery Charge LED is also yellow or green:

a.Consider saving your work and powering down the UPS (on page 19). If the blackout or brownout is prolonged, the Battery Charge LED turns red as the UPS batteries near depletion.

b.After the blackout or brownout is over, power up the UPS ("Powering up the UPS" on page 18).

c.Allow the UPS batteries to charge for 24 hours.

Voltage Configuration LED is green

Action: The UPS is automatically correcting high or low AC voltage on the utility line. No action is required.

Troubleshooting 29

Image 29
Contents HP UPS T1000/1500 User Guide Audience assumptions Contents Spares Index This section Component identificationUPS front panel UPS front panel controls and LED indicators UPS T1000 NA/JPN/TWN rear panel UPS T1500 NA/JPN/TWN rear panel UPS T1000 Intl rear panel UPS T1500 Intl rear panel Electrical requirements InstallationPrecautions Connecting the batteries Checking the battery recharge dateSelecting the UPS voltage configuration Connecting the serial communications port Connecting the host computerConnecting the USB communications port Connecting the Network Transient ProtectorsCharging the UPS batteries Connecting the UPS to utility powerConnecting devices to the UPS Powering up the UPS Powering down the UPS Silencing an audible alarmAudible alarm conditions UPS operationsUPS operations HP Power Manager features Power managementImportant battery safety information MaintenanceBattery care and storage guidelines Updating the UPS firmware Replacing the batteriesUPS battery replacement procedure Disconnect the negative black lead Remove the battery module Cleaning battery spills Maintenance Audible alarm sounds TroubleshootingUPS operates on battery only UPS does not startUPS does not provide the expected backup time UPS frequently switches between utility and battery powerPower LED flashes Voltage Configuration LED is greenBattery Warning LED is amber Battery Charge LED is redSite Wiring Fault LED is red Output Load Level LED is red or flashing redT1000 physical specifications SpecificationsT1500 physical specifications UPS input specificationsT1500 output specifications T1000 output specificationsT1000 power protection specifications T1500 power protection specificationsOutput feature specifications Output tolerance specificationsBattery specifications Battery runtimePage T1500 UPS spare parts list T1000 UPS spare parts listSpares Ordering sparesHP contact information Technical supportBefore you contact HP Limited warranty Warranty information$250,000 Computer Load Protection Guarantee Pre-Failure Battery WarrantyNotification from power management software Regulatory compliance identification numbers Regulatory compliance noticesFederal Communications Commission notice FCC rating labelClass B equipment Class a equipmentCables ModificationsCanadian notice Avis Canadien European Union regulatory noticeJapanese notice Bsmi notice Korean notice Battery replacement noticePower cord statement for Japan Grounding methods to prevent electrostatic discharge Electrostatic dischargePreventing electrostatic discharge Acronyms and abbreviations Index Index Index