HP T1000 manual Technical support, Before you contact HP, HP contact information

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Technical support

In this section
Before you contact HP		36
HP contact information		36
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
•	Product serial number
• Product model name and number
•	Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:

•In the United States, refer to the HP US service locator webpage (http://www.hp.com/service_locator).

•In other locations, refer to the HP website (http://www.hp.com).

For HP technical support:

•In North America:

•Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

•If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com).

•Outside North America, call the nearest HP Technical Support Phone Center. For telephone numbers for worldwide Technical Support Centers, refer to the HP website (http://www.hp.com).

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Contents HP UPS T1000/1500 User Guide Audience assumptions Contents Spares Index Component identification UPS front panelThis section UPS front panel controls and LED indicators UPS T1000 NA/JPN/TWN rear panel UPS T1500 NA/JPN/TWN rear panel UPS T1000 Intl rear panel UPS T1500 Intl rear panel Installation PrecautionsElectrical requirements Checking the battery recharge date Connecting the batteriesSelecting the UPS voltage configuration Connecting the host computer Connecting the serial communications portConnecting the Network Transient Protectors Connecting the USB communications portConnecting the UPS to utility power Connecting devices to the UPSCharging the UPS batteries Powering up the UPS Silencing an audible alarm Powering down the UPSAudible alarm conditions UPS operationsUPS operations Power management HP Power Manager featuresMaintenance Important battery safety informationBattery care and storage guidelines Updating the UPS firmware Replacing the batteriesUPS battery replacement procedure Disconnect the negative black lead Remove the battery module Cleaning battery spills Maintenance Troubleshooting Audible alarm soundsUPS operates on battery only UPS does not startUPS frequently switches between utility and battery power UPS does not provide the expected backup timePower LED flashes Voltage Configuration LED is greenBattery Charge LED is red Battery Warning LED is amberSite Wiring Fault LED is red Output Load Level LED is red or flashing redSpecifications T1000 physical specificationsT1500 physical specifications UPS input specificationsT1000 output specifications T1500 output specificationsT1000 power protection specifications T1500 power protection specificationsOutput tolerance specifications Output feature specificationsBattery specifications Battery runtimePage T1000 UPS spare parts list T1500 UPS spare parts listSpares Ordering sparesTechnical support Before you contact HPHP contact information Warranty information Limited warranty$250,000 Computer Load Protection Guarantee Pre-Failure Battery WarrantyNotification from power management software Regulatory compliance notices Regulatory compliance identification numbersFederal Communications Commission notice FCC rating labelClass a equipment Class B equipmentModifications CablesCanadian notice Avis Canadien European Union regulatory noticeJapanese notice Bsmi notice Battery replacement notice Power cord statement for JapanKorean notice Electrostatic discharge Preventing electrostatic dischargeGrounding methods to prevent electrostatic discharge Acronyms and abbreviations Index Index Index