HP P6000 User-initiated service mode, USER-INITIATED Service Mode Active on this Storage System

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4.Enter the following commands at the system prompts:

C:\Program Files\Hewlett-Packard\svctools\common\bin> desta snmp on

Which host(s) should receive service traps for logged calls (comma-separated) [127.0.0.1]:

Which Trap type to use (Enter 2 or 3) [null]: 3 SNMP Service Trap notification is now enabled.

The desta snmp command enables or disables support notification to management applications. All Insight Remote Support clients, such as HP Systems Insight Manager and HP OpenView Operations, using SNMP Notification from Insight Remote Support are affected momentarily when you execute the desta snmp off command. Insight Remote Support clients using other notification mechanisms, such as Instant Support Enterprise Edition (ISEE) or Simple Mail Transfer Protocol (SMTP) are not affected. For more information on notification mechanisms that are not affected, see your Insight Remote Support documentation.

User-initiated service mode

User-initiated service mode allows you to perform service tasks on your storage system without causing undue support calls to HP. When you activate user-initiated service mode, you specify the amount of time your remote support service is to suppress support calls regarding a specific storage system.

For example, you could temporarily stop automated calls for a storage system while you reseat a disk drive.

The user-initiated service mode does not change the functionality of HP P6000 Command View, nor its response to events. This mode is solely for HP P6000 Command View interaction with external HP support tools.

When user-initiated service mode for a storage system is active:

•Automated support calls to HP regarding the storage system are stopped.

•If the storage system experiences a problem, you must notify HP support.

•HP remote support continues to monitor the storage system and writes a user-initiated service event into the remote support log.

•User-initiated service mode for that storage system is automatically stopped at the end of the time span that you specify.

•You can stop user-initiated service mode before the end of the time span that you specify.

•The following message appears on the Initialized Storage System Properties page and at the bottom of GUI pages for that storage system:

USER-INITIATED SERVICE MODE ACTIVE ON THIS STORAGE SYSTEM

When user-initiated service mode for a storage system is inactive, HP support is automatically notified if the storage system experiences a problem. This is the default state.

You activate user-initiated service mode from:

•The Storage System Options page

•The Field Service Options page

To activate user-initiated service mode from the Storage System Options page:

1.In storage systems point of view navigation pane, select the storage system. The Initialized Storage System Properties page opens.

2.Click System options.

The system options menu appears.

46 Maintaining and managing HP P6000/EVA storage systems

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Contents HP P6000 Command View User Guide AbstractSee Internet Protocol support Contents Maintaining and managing HP P6000/EVA storage systems Configuring HP P6000 Command View advanced tasksTroubleshooting HP P6000 Command View Monitoring storage system eventsComponents HP array event code formats and descriptions Support and other resourcesGlossary 100 Index 103 Overview HP P6000 Command View software suitePrerequisites HP P6000 Command View features Server-based and array-based managementServer-based configuration Array-based configuration HP Management Integration FrameworkUser interface Storage systems point of view Hardware-SeeHardwareSettings point of view Settings point of viewRunning server-based HP P6000 Command View from the desktop Accessing HP P6000 Command ViewBrowsing to server-based HP P6000 Command View Browsing to array-based HP P6000 Command ViewInternet Protocol support IP address formatsArray-based HP P6000 Command View security groups Managing security and passwordsServer-based HP P6000 Command View security groups Password protection for storage systemsPassword formats Enabling management of a password-protected storage systemConsiderations Disabling management of a password-protected storage system Setting a password for HP EVA storage systemsDisabling management of a password-protected storage system Single sign-on from HP Systems Insight ManagerManaging security and passwords License types Licensing HP P6000/EVA storage systemsLicenses to use and license keys Instant-on licensesData migration licenses Model upgrade licensingModel upgrade support Fcip licensesRetrieving licenses Configuring email to receive LTUsActivating an instant-on license Entering license keysValidating the license Importing licensesAdding an LTU Deleting incorrectly entered license keys Displaying temporary license expiration dateDisk groups Provisioning storageWorking with disk groups Disk group types Disk typesGeneral guidelines Disk group capacity Disk group occupancy and occupancy alarm levelNumber of physical disks in a group Redundancy Vraid levels Working with virtual disks in HP P6000 Command View Virtual disksVirtual disks Working with hosts in HP P6000 Command View HostsMirrorclone migration PresentationOnline virtual disk migration Thin provisioningThin provisioned disk HP P6000 Business Copy software Replicating storageSnapclones Snapshot guidelines SnapshotsSnapshot types Monitoring snapshot spaceMirrorclones Mirrorclone guidelinesSynchronized mirrorclone guidelines Fractured mirrorclone guidelinesContainers Mirrorclone statesPlanning for host I/O workloads Using containers preallocationOptimizing replication performance Optimizing snap creationMinimizing the number of snapshots Minimizing snapclone workloadsMinimizing simultaneous replication operations Working with DR groups in HP P6000 Command View HP P6000 Continuous Access softwareDR groups Creating DR groups Data replication protocol optionsReplicating storage Maintaining and managing HP P6000/EVA storage systems Initializing storage systemsUser-initiated service mode USER-INITIATED Service Mode Active on this Storage SystemStarting the storage system Uninitializing storage systemsShutting down the storage system HSV210A controller rear view Working with hardware in HP P6000 Command View HardwareVerifying hardware status Remote service testStorage system identity information Using multiple management servers to manage arrays Updating HP controller softwareConfiguring iSCSI devices Email notification Monitoring storage system eventsEvents overview Management server event logViewing events Controller termination event logConfiguring host notification Configuring event notificationViewing additional information Filtering events by severity Applying a customized host notification listRetrieving the parse file Applying a customized event configuration fileSelecting individual events Retrieving the Management Information Base Sending the event file Setting user interface options Configuring HP P6000 Command View advanced tasksCreating page footer messages Setting audit logging options Setting a remote location for audit logsChanging port and timeout parameters Changing the login credentials array-based managementRunning HP P6000 Command View in a multi-homed environment Https//managementmoduleIPaddress2373Using the right-click menu Troubleshooting HP P6000 Command ViewRestarting the HP P6000 Command View service Optimizing performanceNavigation pane lists duplicate arrays Failed connection warning for empty controller host ports Error messages in the user interfaceFailed communication link to iSCSI devices Failed entities reported on the disk enclosureFailed transceiver Troubleshooting access to array-based HP P6000 Command ViewFailed blower power supply Failed I/O moduleVirtual disk sizes displayed incorrectly Unexpected behavior when using older Windows HBA driverStorage system connection down error message IPFilter page incorrectly displays IPv6 addressVersion numbers differ Webes 5.5 receiving events inconsistentlyComponents \Program Files\Hewlett-Packard\EVA Performance MonitorDisplaying historical state changes and performance data HP P6000 Performance Data Collector valid objecttype valuesConfiguring the HP P6000 Command View server HP P6000 Performance Data Collector objectid valuesConfiguration file for performance and state data logging Displaying HP P6000 Command View access credentialsLogging configuration file Configuring HP P6000 Performance Data CollectorEvents and logs Configuration recommendations Connecting to HP P6000 Performance Data Collector remotelyProhibited commands SSL protocolCreating the friendly names host file Using friendly namesBackward compatibility Adding friendly namesMapping worldwide names to friendly names Adding friendly names manuallyUsing short names Specifying the output Using the command line interfaceViewing arrays Refreshing dataFiltering data Specifying data output in multiple filesCommands HP P6000 Performance Data Collector commandsLuns Command modifiers HP P6000 Performance Data Collector command modifiersUsing the graphical user interface NotsPage Data filtering Configure filteringObjects and counters HP EVA storage controller HP EVA storage arrayHP EVA virtual disk HP EVA virtual disk group HP EVA host connection HP EVA host port statisticsHP EVA physical disk HP EVA physical disk groupHP EVA DR tunnels HP EVA DR Group Information Contacting HP Support and other resourcesRelated information Websites Typographical conventionsDocument conventions Event code types and descriptions HP array event code formats and descriptionsEvent code format Software component IDsEvent information packet EIP types Corrective action codesHP array event information packet EIP types Coupled crash control codes HP array coupled crash control codesDump/restart control codes HP array dump/restart control codesGlossary EVASAN See also virtual disk Index CLIIndex 105
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