HP P6000 manual Support and other resources, Contacting HP, Related information

Page 94

11 Support and other resources

Contacting HP

HP technical support

Telephone numbers for worldwide technical support are listed on the HP support website:

http://www.hp.com/support/

Collect the following information before calling:

•Technical support registration number (if applicable)

•Product serial numbers

•Product model names and numbers

•Error messages

•Operating system type and revision level

•Detailed questions

For continuous quality improvement, calls be recorded or monitored.

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Product feedback

To make comments and suggestions about HP P6000 Command View, please send a message to CVfeedback@hp.com.

Related information

Documentation

For documents referenced in this guide, see the Manuals page on the Business Support Center website:

http://www.hp.com/support/manuals

In the Storage section, click Disk Storage Systems or Storage Software, and then select your product.

94 Support and other resources

Image 94

Contents HP P6000 Command View User Guide AbstractSee Internet Protocol support Contents Maintaining and managing HP P6000/EVA storage systems Configuring HP P6000 Command View advanced tasksTroubleshooting HP P6000 Command View Monitoring storage system eventsComponents HP array event code formats and descriptions Support and other resourcesGlossary 100 Index 103 Overview HP P6000 Command View software suitePrerequisites HP P6000 Command View features Server-based and array-based managementServer-based configuration Array-based configuration HP Management Integration FrameworkUser interface Storage systems point of view Hardware-SeeHardwareSettings point of view Settings point of viewRunning server-based HP P6000 Command View from the desktop Accessing HP P6000 Command ViewBrowsing to server-based HP P6000 Command View Browsing to array-based HP P6000 Command ViewInternet Protocol support IP address formatsArray-based HP P6000 Command View security groups Managing security and passwordsServer-based HP P6000 Command View security groups Password protection for storage systemsPassword formats Enabling management of a password-protected storage systemConsiderations Disabling management of a password-protected storage system Setting a password for HP EVA storage systemsDisabling management of a password-protected storage system Single sign-on from HP Systems Insight ManagerManaging security and passwords License types Licensing HP P6000/EVA storage systemsLicenses to use and license keys Instant-on licensesData migration licenses Model upgrade licensingModel upgrade support Fcip licensesRetrieving licenses Configuring email to receive LTUsActivating an instant-on license Entering license keysValidating the license Importing licensesAdding an LTU Deleting incorrectly entered license keys Displaying temporary license expiration dateDisk groups Provisioning storageWorking with disk groups Disk group types Disk typesGeneral guidelines Disk group capacity Disk group occupancy and occupancy alarm levelNumber of physical disks in a group Redundancy Vraid levels Working with virtual disks in HP P6000 Command View Virtual disksVirtual disks Working with hosts in HP P6000 Command View HostsMirrorclone migration PresentationOnline virtual disk migration Thin provisioningThin provisioned disk HP P6000 Business Copy software Replicating storageSnapclones Snapshot guidelines SnapshotsSnapshot types Monitoring snapshot spaceMirrorclones Mirrorclone guidelinesSynchronized mirrorclone guidelines Fractured mirrorclone guidelinesContainers Mirrorclone statesPlanning for host I/O workloads Using containers preallocationOptimizing replication performance Optimizing snap creationMinimizing the number of snapshots Minimizing snapclone workloadsMinimizing simultaneous replication operations Working with DR groups in HP P6000 Command View HP P6000 Continuous Access softwareDR groups Creating DR groups Data replication protocol optionsReplicating storage Maintaining and managing HP P6000/EVA storage systems Initializing storage systemsUser-initiated service mode USER-INITIATED Service Mode Active on this Storage SystemStarting the storage system Uninitializing storage systemsShutting down the storage system HSV210A controller rear view Working with hardware in HP P6000 Command View HardwareVerifying hardware status Remote service testStorage system identity information Using multiple management servers to manage arrays Updating HP controller softwareConfiguring iSCSI devices Email notification Monitoring storage system eventsEvents overview Management server event logViewing events Controller termination event logConfiguring host notification Configuring event notificationViewing additional information Filtering events by severity Applying a customized host notification listRetrieving the parse file Applying a customized event configuration fileSelecting individual events Retrieving the Management Information Base Sending the event file Setting user interface options Configuring HP P6000 Command View advanced tasksCreating page footer messages Setting audit logging options Setting a remote location for audit logsChanging port and timeout parameters Changing the login credentials array-based managementRunning HP P6000 Command View in a multi-homed environment Https//managementmoduleIPaddress2373Using the right-click menu Troubleshooting HP P6000 Command ViewRestarting the HP P6000 Command View service Optimizing performanceNavigation pane lists duplicate arrays Failed connection warning for empty controller host ports Error messages in the user interfaceFailed communication link to iSCSI devices Failed entities reported on the disk enclosureFailed transceiver Troubleshooting access to array-based HP P6000 Command ViewFailed blower power supply Failed I/O moduleVirtual disk sizes displayed incorrectly Unexpected behavior when using older Windows HBA driverStorage system connection down error message IPFilter page incorrectly displays IPv6 addressVersion numbers differ Webes 5.5 receiving events inconsistentlyComponents \Program Files\Hewlett-Packard\EVA Performance MonitorDisplaying historical state changes and performance data HP P6000 Performance Data Collector valid objecttype valuesConfiguring the HP P6000 Command View server HP P6000 Performance Data Collector objectid valuesConfiguration file for performance and state data logging Displaying HP P6000 Command View access credentialsLogging configuration file Configuring HP P6000 Performance Data CollectorEvents and logs Configuration recommendations Connecting to HP P6000 Performance Data Collector remotelyProhibited commands SSL protocolCreating the friendly names host file Using friendly namesBackward compatibility Adding friendly namesMapping worldwide names to friendly names Adding friendly names manuallyUsing short names Specifying the output Using the command line interfaceViewing arrays Refreshing dataFiltering data Specifying data output in multiple filesCommands HP P6000 Performance Data Collector commandsLuns Command modifiers HP P6000 Performance Data Collector command modifiersUsing the graphical user interface NotsPage Data filtering Configure filteringObjects and counters HP EVA storage controller HP EVA storage arrayHP EVA virtual disk HP EVA virtual disk group HP EVA host connection HP EVA host port statisticsHP EVA physical disk HP EVA physical disk groupHP EVA DR tunnels HP EVA DR Group Information Contacting HP Support and other resourcesRelated information Websites Typographical conventionsDocument conventions Event code types and descriptions HP array event code formats and descriptionsEvent code format Software component IDsEvent information packet EIP types Corrective action codesHP array event information packet EIP types Coupled crash control codes HP array coupled crash control codesDump/restart control codes HP array dump/restart control codesGlossary EVASAN See also virtual disk Index CLIIndex 105

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