HP P6000 Virtual disk sizes displayed incorrectly, Storage system connection down error message

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1.Review the client filter list and do one of the following:

•If the denied computer is not on the client list and you want to allow access, add the client computer's IP address to the list.

•If you want to allow access for all computers, disable the client filter.

2.If the denied computer is on the list, review the following:

a.Proxy server configuration. If the client computer is using a proxy server to access array-based HP P6000 Command View, the proxy server settings in the HP P6000 Control Panel must be configured correctly. Otherwise, the detected client IP address may not match the IP address in the list.

b.DNS resolution issue. If the DNS server settings are not configured correctly in the HP P6000 Control Panel, a host name that is added to the client filter list may not be resolved to the correct IP address.

IMPORTANT: Certain IP addresses are reserved for array internal communication and cannot be used. For XCS 095xxxxx and earlier, IP addresses 10.0.0.1 through 10.0.0.3 are reserved. For XCS 10000000 or later, IP addresses 10.253.251.230 through 10.253.251.249 are reserved. For more information, see the HP P6000 Control Panel online help or user guide.

Virtual disk sizes displayed incorrectly

Problem

The disk group properties page displays incorrect sizes for virtual disks.

Explanation / Resolution

To view the correct sizes, click Create Vdisk. After viewing the information, click Cancel.

IP_Filter page incorrectly displays IPv6 address

Problem

The IP_Filter page incorrectly indicates that IPv6 addresses are accepted.

Explanation / Resolution

Currently, only IPv4 addresses are supported.

Unexpected behavior when using older Windows HBA driver

Problem

Unexpected behavior may be observed if the latest supported Windows HBA driver is not installed.

Explanation / Resolution

To ensure proper HP P6000 Command View operation, use the latest supported Windows HBA driver. For information on supported Windows HBA drivers, see the following HP website:

http://www.hp.com/storage/spock

Storage system connection down error message

Problem

If you attempt to create a DR group soon after initializing an array, the following error message appears: Storage system connection down.

Explanation / Resolution

Wait a few minutes, and then try again.

68 Troubleshooting HP P6000 Command View

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Contents HP P6000 Command View User Guide AbstractSee Internet Protocol support Contents Configuring HP P6000 Command View advanced tasks Troubleshooting HP P6000 Command ViewMaintaining and managing HP P6000/EVA storage systems Monitoring storage system eventsComponents Glossary 100 Index 103 Support and other resourcesHP array event code formats and descriptions Prerequisites HP P6000 Command View software suiteOverview HP P6000 Command View features Server-based and array-based managementServer-based configuration Array-based configuration HP Management Integration FrameworkUser interface Storage systems point of view Hardware-SeeHardwareSettings point of view Settings point of viewAccessing HP P6000 Command View Browsing to server-based HP P6000 Command ViewRunning server-based HP P6000 Command View from the desktop Browsing to array-based HP P6000 Command ViewInternet Protocol support IP address formatsManaging security and passwords Server-based HP P6000 Command View security groupsArray-based HP P6000 Command View security groups Password protection for storage systemsConsiderations Enabling management of a password-protected storage systemPassword formats Disabling management of a password-protected storage system Setting a password for HP EVA storage systemsDisabling management of a password-protected storage system Single sign-on from HP Systems Insight ManagerManaging security and passwords Licensing HP P6000/EVA storage systems Licenses to use and license keysLicense types Instant-on licensesModel upgrade licensing Model upgrade supportData migration licenses Fcip licensesConfiguring email to receive LTUs Activating an instant-on licenseRetrieving licenses Entering license keysAdding an LTU Importing licensesValidating the license Deleting incorrectly entered license keys Displaying temporary license expiration dateWorking with disk groups Provisioning storageDisk groups General guidelines Disk typesDisk group types Number of physical disks in a group Disk group occupancy and occupancy alarm levelDisk group capacity Redundancy Vraid levels Working with virtual disks in HP P6000 Command View Virtual disksVirtual disks Working with hosts in HP P6000 Command View HostsPresentation Online virtual disk migrationMirrorclone migration Thin provisioningThin provisioned disk Snapclones Replicating storageHP P6000 Business Copy software Snapshots Snapshot typesSnapshot guidelines Monitoring snapshot spaceMirrorclones Mirrorclone guidelinesSynchronized mirrorclone guidelines Fractured mirrorclone guidelinesContainers Mirrorclone statesUsing containers preallocation Optimizing replication performancePlanning for host I/O workloads Optimizing snap creationMinimizing simultaneous replication operations Minimizing snapclone workloadsMinimizing the number of snapshots DR groups HP P6000 Continuous Access softwareWorking with DR groups in HP P6000 Command View Creating DR groups Data replication protocol optionsReplicating storage Maintaining and managing HP P6000/EVA storage systems Initializing storage systemsUser-initiated service mode USER-INITIATED Service Mode Active on this Storage SystemShutting down the storage system Uninitializing storage systemsStarting the storage system HSV210A controller rear view Working with hardware in HP P6000 Command View HardwareStorage system identity information Remote service testVerifying hardware status Using multiple management servers to manage arrays Updating HP controller softwareConfiguring iSCSI devices Monitoring storage system events Events overviewEmail notification Management server event logViewing events Controller termination event logViewing additional information Configuring event notificationConfiguring host notification Filtering events by severity Applying a customized host notification listSelecting individual events Applying a customized event configuration fileRetrieving the parse file Retrieving the Management Information Base Sending the event file Creating page footer messages Configuring HP P6000 Command View advanced tasksSetting user interface options Setting audit logging options Setting a remote location for audit logsChanging port and timeout parameters Changing the login credentials array-based managementRunning HP P6000 Command View in a multi-homed environment Https//managementmoduleIPaddress2373Troubleshooting HP P6000 Command View Restarting the HP P6000 Command View serviceUsing the right-click menu Optimizing performanceNavigation pane lists duplicate arrays Error messages in the user interface Failed communication link to iSCSI devicesFailed connection warning for empty controller host ports Failed entities reported on the disk enclosureTroubleshooting access to array-based HP P6000 Command View Failed blower power supplyFailed transceiver Failed I/O moduleUnexpected behavior when using older Windows HBA driver Storage system connection down error messageVirtual disk sizes displayed incorrectly IPFilter page incorrectly displays IPv6 addressVersion numbers differ Webes 5.5 receiving events inconsistentlyComponents \Program Files\Hewlett-Packard\EVA Performance MonitorDisplaying historical state changes and performance data HP P6000 Performance Data Collector valid objecttype valuesConfiguring the HP P6000 Command View server HP P6000 Performance Data Collector objectid valuesConfiguration file for performance and state data logging Displaying HP P6000 Command View access credentialsEvents and logs Configuring HP P6000 Performance Data CollectorLogging configuration file Configuration recommendations Connecting to HP P6000 Performance Data Collector remotelyProhibited commands SSL protocolUsing friendly names Backward compatibilityCreating the friendly names host file Adding friendly namesMapping worldwide names to friendly names Adding friendly names manuallyUsing short names Using the command line interface Viewing arraysSpecifying the output Refreshing dataFiltering data Specifying data output in multiple filesCommands HP P6000 Performance Data Collector commandsLuns Command modifiers HP P6000 Performance Data Collector command modifiersUsing the graphical user interface NotsPage Objects and counters Configure filteringData filtering HP EVA virtual disk HP EVA storage arrayHP EVA storage controller HP EVA virtual disk group HP EVA host connection HP EVA host port statisticsHP EVA physical disk HP EVA physical disk groupHP EVA DR tunnels HP EVA DR Group Information Related information Support and other resourcesContacting HP Document conventions Typographical conventionsWebsites HP array event code formats and descriptions Event code formatEvent code types and descriptions Software component IDsHP array event information packet EIP types Corrective action codesEvent information packet EIP types Coupled crash control codes HP array coupled crash control codesDump/restart control codes HP array dump/restart control codesGlossary EVASAN See also virtual disk Index CLIIndex 105

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