HP Troubleshooting HP P6000 Command View, Optimizing performance, Using the right-click menu

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9 Troubleshooting HP P6000 Command View

This chapter provides recommendations for optimizing performance and describes issues you may encounter and how to resolve them.

Optimizing performance

Consider the following tips to optimize performance:

•Minimize the number of non-administrative users connected to the array.

•Open only one GUI session to HP P6000 Command View at a time.

•Use HP P6000 Command View, not the array operator control panel, to complete all management functions, such as code loads. If you use the array to perform management functions, you must first shut down HP P6000 Command View and then restart it after completing the management function.

•For UAC-enabled systems, when you run SSSU or HP P6000 Performance Data Collector, you must use the Run As Administrator option.

•After completing an HP P6000 Command View upgrade, you must clear your browser's cache files.

For Internet Explorer:

1.Select Tools→Internet Options.

2.On the General tab, under Browsing History, click Delete.

3.Next to Temporary Internet files, click Delete files.

Restarting the HP P6000 Command View service

To restart the HP P6000 Command View server-based management service:

1.Open the Services window on the management server.

2.Right-click the HP P6000 Command View service and select Stop.

3.Right-click the HP P6000 Command View service again and select Start.

To restart the HP P6000 Command View array-based management service, on the Server Options page, select Shutdown or restart P6000 Command View.

Using the right-click menu

In some browser configurations, the right-click menu is disabled. If the right-click menu is enabled in your browser configuration, do not use the following Internet Explorer right-click menu options (or the Mozilla equivalents) when using the HP P6000 Command View interface:

•Open Link in New Window

•Save Target As

•Set as Desktop Item

•Add to Favorites

Selecting any of these right-click menu options redirects you to the user interface without the proper context and can display incorrect information.

Changing system time causes your session to end

Problem

Increasing ABM system time via system options→set time options logs you out from the HP P6000 Command View GUI.

64 Troubleshooting HP P6000 Command View

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Contents HP P6000 Command View User Guide AbstractSee Internet Protocol support Contents Configuring HP P6000 Command View advanced tasks Troubleshooting HP P6000 Command ViewMaintaining and managing HP P6000/EVA storage systems Monitoring storage system eventsComponents HP array event code formats and descriptions Support and other resourcesGlossary 100 Index 103 Overview HP P6000 Command View software suitePrerequisites HP P6000 Command View features Server-based and array-based managementServer-based configuration Array-based configuration HP Management Integration FrameworkUser interface Storage systems point of view Hardware-SeeHardwareSettings point of view Settings point of viewAccessing HP P6000 Command View Browsing to server-based HP P6000 Command ViewRunning server-based HP P6000 Command View from the desktop Browsing to array-based HP P6000 Command ViewInternet Protocol support IP address formatsManaging security and passwords Server-based HP P6000 Command View security groupsArray-based HP P6000 Command View security groups Password protection for storage systemsPassword formats Enabling management of a password-protected storage systemConsiderations Disabling management of a password-protected storage system Setting a password for HP EVA storage systemsDisabling management of a password-protected storage system Single sign-on from HP Systems Insight ManagerManaging security and passwords Licensing HP P6000/EVA storage systems Licenses to use and license keysLicense types Instant-on licensesModel upgrade licensing Model upgrade supportData migration licenses Fcip licensesConfiguring email to receive LTUs Activating an instant-on licenseRetrieving licenses Entering license keysValidating the license Importing licensesAdding an LTU Deleting incorrectly entered license keys Displaying temporary license expiration dateDisk groups Provisioning storageWorking with disk groups Disk group types Disk typesGeneral guidelines Disk group capacity Disk group occupancy and occupancy alarm levelNumber of physical disks in a group Redundancy Vraid levels Working with virtual disks in HP P6000 Command View Virtual disksVirtual disks Working with hosts in HP P6000 Command View HostsPresentation Online virtual disk migrationMirrorclone migration Thin provisioningThin provisioned disk HP P6000 Business Copy software Replicating storageSnapclones Snapshots Snapshot typesSnapshot guidelines Monitoring snapshot spaceMirrorclones Mirrorclone guidelinesSynchronized mirrorclone guidelines Fractured mirrorclone guidelinesContainers Mirrorclone statesUsing containers preallocation Optimizing replication performancePlanning for host I/O workloads Optimizing snap creationMinimizing the number of snapshots Minimizing snapclone workloadsMinimizing simultaneous replication operations Working with DR groups in HP P6000 Command View HP P6000 Continuous Access softwareDR groups Creating DR groups Data replication protocol optionsReplicating storage Maintaining and managing HP P6000/EVA storage systems Initializing storage systemsUser-initiated service mode USER-INITIATED Service Mode Active on this Storage SystemStarting the storage system Uninitializing storage systemsShutting down the storage system HSV210A controller rear view Working with hardware in HP P6000 Command View HardwareVerifying hardware status Remote service testStorage system identity information Using multiple management servers to manage arrays Updating HP controller softwareConfiguring iSCSI devices Monitoring storage system events Events overviewEmail notification Management server event logViewing events Controller termination event logConfiguring host notification Configuring event notificationViewing additional information Filtering events by severity Applying a customized host notification listRetrieving the parse file Applying a customized event configuration fileSelecting individual events Retrieving the Management Information Base Sending the event file Setting user interface options Configuring HP P6000 Command View advanced tasksCreating page footer messages Setting audit logging options Setting a remote location for audit logsChanging port and timeout parameters Changing the login credentials array-based managementRunning HP P6000 Command View in a multi-homed environment Https//managementmoduleIPaddress2373Troubleshooting HP P6000 Command View Restarting the HP P6000 Command View serviceUsing the right-click menu Optimizing performanceNavigation pane lists duplicate arrays Error messages in the user interface Failed communication link to iSCSI devicesFailed connection warning for empty controller host ports Failed entities reported on the disk enclosureTroubleshooting access to array-based HP P6000 Command View Failed blower power supplyFailed transceiver Failed I/O moduleUnexpected behavior when using older Windows HBA driver Storage system connection down error messageVirtual disk sizes displayed incorrectly IPFilter page incorrectly displays IPv6 addressVersion numbers differ Webes 5.5 receiving events inconsistentlyComponents \Program Files\Hewlett-Packard\EVA Performance MonitorDisplaying historical state changes and performance data HP P6000 Performance Data Collector valid objecttype valuesConfiguring the HP P6000 Command View server HP P6000 Performance Data Collector objectid valuesConfiguration file for performance and state data logging Displaying HP P6000 Command View access credentialsLogging configuration file Configuring HP P6000 Performance Data CollectorEvents and logs Configuration recommendations Connecting to HP P6000 Performance Data Collector remotelyProhibited commands SSL protocolUsing friendly names Backward compatibilityCreating the friendly names host file Adding friendly namesMapping worldwide names to friendly names Adding friendly names manuallyUsing short names Using the command line interface Viewing arraysSpecifying the output Refreshing dataFiltering data Specifying data output in multiple filesCommands HP P6000 Performance Data Collector commandsLuns Command modifiers HP P6000 Performance Data Collector command modifiersUsing the graphical user interface NotsPage Data filtering Configure filteringObjects and counters HP EVA storage controller HP EVA storage arrayHP EVA virtual disk HP EVA virtual disk group HP EVA host connection HP EVA host port statisticsHP EVA physical disk HP EVA physical disk groupHP EVA DR tunnels HP EVA DR Group Information Contacting HP Support and other resourcesRelated information Websites Typographical conventionsDocument conventions HP array event code formats and descriptions Event code formatEvent code types and descriptions Software component IDsEvent information packet EIP types Corrective action codesHP array event information packet EIP types Coupled crash control codes HP array coupled crash control codesDump/restart control codes HP array dump/restart control codesGlossary EVASAN See also virtual disk Index CLIIndex 105

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