HP P6000 manual Error messages in the user interface, Failed communication link to iSCSI devices

Page 66

Error messages in the user interface

Problem

When performing tasks in the user interface, an error message such as This page cannot be displayed appears.

Explanation / Resolution

Verify that the browser settings are correct. For more information, see the browser settings in the HP P6000 Command View Installation Guide.

If the browser settings are correct, clear the browser cache:

For Internet Explorer:

1.Select ToolsInternet Options.

2.On the General tab, under Browsing History, click Delete.

3.Next to Temporary Internet files, click Delete files.

Failed communication link to iSCSI devices

Problem

Several boxes on the iSCSI Controller Properties window display unavailable or unknown.

Explanation / Resolution

This can indicate that the communication link between HP P6000 Command View and the iSCSI device is down.

1.Open a DOS prompt and ping the iSCSI device.

2.If the ping is successful, click Refresh on the iSCSI Controller Properties window to refresh the communication status.

If the state does not change, ensure that the Fibre Channel ports of the iSCSI controllers are zoned with the host ports of the arrays.

Failed connection warning for empty controller host ports

Problem

The Connection state box on the Controller Properties Host Ports Tab window displays Connection failed for an empty host port.

Explanation / Resolution

Insert an optical loop-back connector into the empty host port.

The Connection state box displays Connected.

For more information about optical loop-back connectors, contact your HP-authorized service provider.

Failed entities reported on the disk enclosure

Problem

A red X appears on the entire shelf in the Navigation pane.

Explanation / Resolution

This can be caused by failed entities on a disk enclosure.

Use the information in the following sections to help determine which entity is causing the failure:

66 Troubleshooting HP P6000 Command View

Image 66
Contents HP P6000 Command View User Guide AbstractSee Internet Protocol support Contents Maintaining and managing HP P6000/EVA storage systems Configuring HP P6000 Command View advanced tasksTroubleshooting HP P6000 Command View Monitoring storage system eventsComponents Support and other resources HP array event code formats and descriptionsGlossary 100 Index 103 HP P6000 Command View software suite OverviewPrerequisites HP P6000 Command View features Server-based and array-based managementServer-based configuration Array-based configuration HP Management Integration FrameworkUser interface Storage systems point of view Hardware-SeeHardwareSettings point of view Settings point of viewRunning server-based HP P6000 Command View from the desktop Accessing HP P6000 Command ViewBrowsing to server-based HP P6000 Command View Browsing to array-based HP P6000 Command ViewInternet Protocol support IP address formatsArray-based HP P6000 Command View security groups Managing security and passwordsServer-based HP P6000 Command View security groups Password protection for storage systemsEnabling management of a password-protected storage system Password formatsConsiderations Disabling management of a password-protected storage system Setting a password for HP EVA storage systemsDisabling management of a password-protected storage system Single sign-on from HP Systems Insight ManagerManaging security and passwords License types Licensing HP P6000/EVA storage systemsLicenses to use and license keys Instant-on licensesData migration licenses Model upgrade licensingModel upgrade support Fcip licensesRetrieving licenses Configuring email to receive LTUsActivating an instant-on license Entering license keysImporting licenses Validating the licenseAdding an LTU Deleting incorrectly entered license keys Displaying temporary license expiration dateProvisioning storage Disk groupsWorking with disk groups Disk types Disk group typesGeneral guidelines Disk group occupancy and occupancy alarm level Disk group capacityNumber of physical disks in a group Redundancy Vraid levels Working with virtual disks in HP P6000 Command View Virtual disksVirtual disks Working with hosts in HP P6000 Command View HostsMirrorclone migration PresentationOnline virtual disk migration Thin provisioningThin provisioned disk Replicating storage HP P6000 Business Copy softwareSnapclones Snapshot guidelines SnapshotsSnapshot types Monitoring snapshot spaceMirrorclones Mirrorclone guidelinesSynchronized mirrorclone guidelines Fractured mirrorclone guidelinesContainers Mirrorclone statesPlanning for host I/O workloads Using containers preallocationOptimizing replication performance Optimizing snap creationMinimizing snapclone workloads Minimizing the number of snapshotsMinimizing simultaneous replication operations HP P6000 Continuous Access software Working with DR groups in HP P6000 Command ViewDR groups Creating DR groups Data replication protocol optionsReplicating storage Maintaining and managing HP P6000/EVA storage systems Initializing storage systemsUser-initiated service mode USER-INITIATED Service Mode Active on this Storage SystemUninitializing storage systems Starting the storage systemShutting down the storage system HSV210A controller rear view Working with hardware in HP P6000 Command View HardwareRemote service test Verifying hardware statusStorage system identity information Using multiple management servers to manage arrays Updating HP controller softwareConfiguring iSCSI devices Email notification Monitoring storage system eventsEvents overview Management server event logViewing events Controller termination event logConfiguring event notification Configuring host notificationViewing additional information Filtering events by severity Applying a customized host notification listApplying a customized event configuration file Retrieving the parse fileSelecting individual events Retrieving the Management Information Base Sending the event file Configuring HP P6000 Command View advanced tasks Setting user interface optionsCreating page footer messages Setting audit logging options Setting a remote location for audit logsChanging port and timeout parameters Changing the login credentials array-based managementRunning HP P6000 Command View in a multi-homed environment Https//managementmoduleIPaddress2373Using the right-click menu Troubleshooting HP P6000 Command ViewRestarting the HP P6000 Command View service Optimizing performanceNavigation pane lists duplicate arrays Failed connection warning for empty controller host ports Error messages in the user interfaceFailed communication link to iSCSI devices Failed entities reported on the disk enclosureFailed transceiver Troubleshooting access to array-based HP P6000 Command ViewFailed blower power supply Failed I/O moduleVirtual disk sizes displayed incorrectly Unexpected behavior when using older Windows HBA driverStorage system connection down error message IPFilter page incorrectly displays IPv6 addressVersion numbers differ Webes 5.5 receiving events inconsistentlyComponents \Program Files\Hewlett-Packard\EVA Performance MonitorDisplaying historical state changes and performance data HP P6000 Performance Data Collector valid objecttype valuesConfiguring the HP P6000 Command View server HP P6000 Performance Data Collector objectid valuesConfiguration file for performance and state data logging Displaying HP P6000 Command View access credentialsConfiguring HP P6000 Performance Data Collector Logging configuration fileEvents and logs Configuration recommendations Connecting to HP P6000 Performance Data Collector remotelyProhibited commands SSL protocolCreating the friendly names host file Using friendly namesBackward compatibility Adding friendly namesMapping worldwide names to friendly names Adding friendly names manuallyUsing short names Specifying the output Using the command line interfaceViewing arrays Refreshing dataFiltering data Specifying data output in multiple filesCommands HP P6000 Performance Data Collector commandsLuns Command modifiers HP P6000 Performance Data Collector command modifiersUsing the graphical user interface NotsPage Configure filtering Data filteringObjects and counters HP EVA storage array HP EVA storage controllerHP EVA virtual disk HP EVA virtual disk group HP EVA host connection HP EVA host port statisticsHP EVA physical disk HP EVA physical disk groupHP EVA DR tunnels HP EVA DR Group Information Support and other resources Contacting HPRelated information Typographical conventions WebsitesDocument conventions Event code types and descriptions HP array event code formats and descriptionsEvent code format Software component IDsCorrective action codes Event information packet EIP typesHP array event information packet EIP types Coupled crash control codes HP array coupled crash control codesDump/restart control codes HP array dump/restart control codesGlossary EVASAN See also virtual disk Index CLIIndex 105
Related manuals
Manual 29 pages 54.3 Kb