HP 9100 manual Software Troubleshooting, Software Repair Overview, Updating Drivers

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6 Software Troubleshooting

Your computer uses the operating system and installed software programs during normal operation. If your computer works improperly or stops because of the software, you may be able to repair it.

Some software repairs are as simple as restarting your computer, and others require performing a system recovery from files on your hard disk drive.

Software Repair Overview

The most efficient way to repair software problems is simply to restart the computer or turn the computer off completely and then power it back up again. If this does not work, then explore the following methods for fixing your computer if you are experiencing software problems:

Updating Drivers

Microsoft System Restore

Software Program and Hardware Driver Reinstallation

System Recovery

Updating Drivers

A driver is a software program that enables your computer to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard.

Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem:

1.Click the Start button.

2.Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window.

3.Click the plus sign (+) to expand the type of device for which you want to update or rollback, (for example, DVD/CD-ROM drives).

4.Double-click the specific item (for example, HP DVD Writer 640b).

5.Click the Driver tab.

6.To update a driver, click Update Driver, and follow the on-screen instructions.

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Software Repair Overview 45

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Contents Maintenance and Service Guide Maintenance and Service Guide About This Book Iv About This Book Table of contents Computer Setup F10 Utility Product Description Front and right side ComponentsFront and right side Lower left-side components Rear components Rear componentsActivity LED indicator lights Computer stand Memory Spare PartsProcessors and system board DrivesPower Adapters Misc BoardsKeyboards and Mice Misc Parts Preparing to disassemble the HP TouchSmart PC Removal and Replacement ProceduresHard drive/memory cover Cover Feet Stand Adding Memory Before you beginRemoving a memory module Page Page Removing the hard drive Back cover Page Graphics card Page Wlan module Page TV tuner module Page Page Remove the hard drive see Removing the hard drive on System boardPage Processor Page Bluetooth module Page Optical drive Synchronizing the wireless keyboard or mouse Page Installing a Security Lock Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup F10 Utility Main Menu Computer Setup-Main2nd Drive Computer Setup-AdvancedROM Computer Setup-PowerS5 Maximum Power Computer Setup-BootComputer Setup-Exit Bios updatesSoftware Troubleshooting Software Repair OverviewUpdating Drivers Software Program and Hardware Driver Reinstallation Microsoft System RestoreUnder Programs, click Uninstall a program Creating data backup discs Clearing Bios passwordsClearing Cmos Power-On Self Test Post Determining Whether Your System Is 64-bit or 32-bit TroubleshootingSystem Recovery Creating Recovery DiscsChoosing Recovery Discs System recovery from the Windows 7 Start menu System Recovery OptionsStarting system recovery from recovery discs System recovery at system startupPage Index Sodimm
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