HP M1530 manual Solve fax problems, Fax troubleshooting checklist

Page 157

Solve fax problems

Fax troubleshooting checklist

●Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved.

●For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product.

1.Verify that the telephone cord is plugged into the correct port on the back of the product.

2.Check the phone line by using the fax test:

a.On the control panel, open the Setup menu, and then open the Service menu.

b.Select the Fax Service option.

c.Select the Run Fax Test option. The product prints a fax test report. The report contains the following possible results:

●Pass: The report contains all of the current fax settings for review.

●Fail: The cord is in the wrong port. The report contains suggestions for how to resolve the issue.

●Fail : The phone line is not active. The report contains suggestions for how to resolve the issue.

3.Verify that the product firmware is current:

a.Print a configuration page from the control panel Reports menu to obtain the current firmware date code.

b.Go to www.hp.com.

1.Click the Support & Drivers link.

2.Click the Download drivers and software (and firmware) link option.

3.In the For product box, type the product model number, and then click the Go button.

4.Click the link for your operating system.

5.Scroll to the Firmware section of the table.

◦If the listed version matches the version on the configuration page, you have the most current version.

◦If the versions are different, download the firmware upgrade and update the firmware on the product following the instructions onscreen.

NOTE: The product must be connected to a computer with internet access to upgrade firmware.

◦Resend the fax.

4.Verify that the fax was set up when the product software was installed.

ENWW

Solve fax problems 143

Page 156 Page 158
Image 157
Page 156 Page 158
Contents Laserjet PRO M1530 Page HP LaserJet Pro M1530 MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac Load the document feeder Configure trays 109 101203 171237 247 239249 263 Product basics HP LaserJet M1536dnf MFP Product featuresAccessibility features Environmental featuresFront view Product viewsInterface ports Back viewSerial number and model number location Start Copy button. Use the Start Copy Control panel layoutEnww Control panel menus Setup menu Reports menu Quick Forms menuFax Setup Fit to Result in no change to the faxed copyOn multiple pages ReceivesSystem Setup menu Does not specify a size CancelLegal Def. Paper Type Lists available Tray is emptyService menu Network Setup menu Copy Function specific menusDocuments, onto the same side of one sheet of paper Tray Printing a copy Two-Sided To 1 sidedFax Edits the fax phone book speed dials and group-dial entries Software for Windows Supported printer drivers for Windows Supported operating systems for WindowsSelect the correct printer driver for Windows HP PCL 6 driver descriptionHP UPD PCL 5 driver description Change printer-driver settings for Windows Change print job settingsPrint Click Properties or PreferencesChange the product configuration settings Change the default settings for all print jobsWindows XP Remove software for WindowsWindows Vista and Windows Software for other operating systems Supported utilities for WindowsOther Windows components and utilities SoftwareEnww Use the product with Mac Install software for Mac computers on a wired network Install software for Mac operating systemsSoftware for Mac Supported operating systems for MacAutomatic configuration Manual configurationInstall the software Remove software from Mac operating systemsChange the default settings for all Change printer-driver settings for MacPrint jobs Settings Mac OS X 10.5HP Utility for Mac Software for Mac computersSupported utilities for Mac Create and use printing presets with Mac Cancel a print job with a MacCreate a printing preset Print with MacResize documents or print on a custom paper size with Mac Use printing presetsPrint a cover page with Mac Use watermarks with MacPrint on both sides of the page duplex printing with Mac Print multiple pages on one sheet of paper with MacUse automatic duplex printing Print on both sides manuallySelect the Device Maintenance tab Use the Services menu with MacFax with Mac Scan with Mac Enww Connect the product Printer sharing disclaimer Connect with USB Supported network operating systemsConnect to a network Supported network protocolsConfigure the IP address Install the product on a wired networkInstall the software View or change network settings Configure network settingsSet or change the product password Link speed setting10T Half 100TX Full 100TX Half Enww Paper and print media Special paper guidelines Understand paper useMedia type Media type Do not Change the printer driver to match the paper type and size Size Dimensions Tray Priority input slotSupported paper sizes Paper type printer driver Tray Priority input slot Supported paper types and tray capacityPaper type How to load paper Tray or bin Paper type Specifications QuantityPaper orientation for loading trays Enww Load the priority input slot Load paper traysLoad Tray Load the document feeder Enww Configure the tray Configure traysPaper use Configure the product Print Enww Print tasks Cancel a print job Open the printer driver with Windows Basic print tasks with WindowsGet help for any printing option with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Use a printing shortcut with WindowsClick the Printing Shortcuts tab Create printing shortcuts Enww Select the page size with Windows Improve print quality with WindowsSelect a custom page size with Windows Select the paper type with Windows Print on both sides duplex with WindowsSelect the paper tray with Windows Automatically print on both sides with Windows Manually print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Print on preprinted letterhead or forms with Windows Additional print tasks with WindowsEnww Print on special paper, labels, or transparencies Enww Expand the list of Type is options Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size Enww Create a booklet with Windows Add a watermark to a document with WindowsEnww Copy One-touch copy Use copy functionsMultiple copies Copy identification cards Copy a multiple-page originalReduce or enlarge a copy image Cancel a copy jobCollate a copy job Copy settingsChange copy quality Set the copy quality according to the original documentCheck the scanner glass for dirt and smudges Set the copy draft settingPaper-size settings Adjust the lightness or darkness for copiesPaper-type settings Set the paper size and type for copying on special paperRestore copy default settings Save copy setting changes as default settingsEnww Copy photos Copy mixed-size originals Copy documents automatically Copy on both sides duplexCopy two-sided documents manually Copy Button to return the product to Ready Copy Scan Scan by using other software Scan by using HP Scan software WindowsUse the scan functions Scan methodsScan by using optical character recognition OCR software Cancel a scanScanner resolution and color Scan settingsSetting Recommended use Resolution and color guidelinesColor Scan quality Scan a photo Enww 10 Fax Install and connect the hardware Set up faxConnect fax to a telephone line Connect additional devicesSet up fax Set up fax with a telephone answering machine Setup for stand-alone fax Configure fax settingsSet up fax with an extension phone Use of common localized letters in fax headers Use the control panel to set the fax time, date, and headerUse the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Delete the phone bookCreate and edit speed dials Use speed dialsDelete speed dials Create and edit group-dial entries Manage group-dial entriesDelete group-dial entries Delete an individual from a group-dial entryPress the Cancel button if you are finished Send fax settings Set fax settingsSet special dialing symbols and options Set the dial-tone detectionSet tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set the redial-on-no-answer optionSet the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settingsSet the billing-code setting Set the default resolution settingSet billing codes Use billing codesSet the answer mode Receive fax settingsSet fax forwarding Set the number of rings-to-answer Block or unblock fax numbersSet distinctive ring Type of telephone line Recommended rings-to-answer settingSet the product to send received faxes to a computer Turn off the receive-to-PC setting from the control panelUse autoreduction for incoming faxes Set the fax sounds volume Set fax reprint settingsTurn on the private receive feature Set the private receive featureTurn off the private receive feature Set stamp-received faxesSet fax polling Disable the product faxUse fax Cancel a faxFax software Delete faxes from memoryDSL Use fax on a DSL, PBX, or Isdn systemFax memory is retained when there is a loss of power Use fax on a VoIP serviceFax memory Send a faxManual dial faxing Fax from the document feederManual redial Send a fax to a group manually ad hoc faxingSend a fax by using a group-dial entry Send a fax by using a speed dialUse speed dials and group-dial entries Enww Send a fax from the software Send a fax from the softwareSchedule a fax to be sent later Send a fax with confirmationUse access codes, credit cards, or calling cards Print a fax Receive a faxReprint a fax Automatically print on both sides of received faxesView a new fax when in receive to PC mode Receive faxes when fax tones are audible on the phone lineReceive faxes to a computer Fax troubleshooting checklist Solve fax problemsComm. Error Fax error messagesCanceled fax Document feeder door is openCanceling recv Canceled sendFax is busy Redial PendingFax recv. error Canceling sendMemory is low Fax Send errorClear Saved Faxs option No fax answer No dial toneNo fax detected Troubleshoot fax codes and trace reports View and interpret fax error codesCode number Description View the fax trace report Print all fax reports Fax logs and reportsPrint individual fax reports Set the fax activity log to print automatically Set the fax error reportSet the fax confirmation report Set the fax-error-correction mode Change error correction and fax speedChange the fax speed An error message displays on the control panel Solve problems sending faxesComm. Error message appears Fax is busy message appears No dial toneDocument feeder paper jam No fax answer message appearsFax memory full message appears Faxes can be received, but not sent Scanner errorUnable to use speed dials Unable to use fax functions from the control panelUnable to use group dials Enww Fax does not respond Solve problems receiving faxesFax has a dedicated phone line An answering machine is connected to the productTelephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone serviceNo fax detected message appears Select the Print Log Now option Receive to PC feature is enabled Private Receive feature is onFax is received but does not print No dial tone Sender receives a busy signalCannot send or receive a fax on a PBX line Handset is connected to the productFaxes are sending slowly Solve general fax problemsFax cuts off or prints on two pages Fax quality is poorRegulatory information and warranties Manage and maintain the product Information pages Description How to print ConfigurationPCL, PCL 6, or PS font list Event logNetwork report Description How to print Menu mapView HP ToolboxFX HP ToolboxFXStatus Event logFax phone book Fax tasksEnww Fax send log HelpFax receive log Block FaxesDevice information System SettingsPrint quality Paper handlingPaper types System setup Print SettingsService Device pollingPCL 5e Network SettingsPostScript Embedded Web server FeaturesProduct security features Use HP Web Jetadmin softwareAssign a system password through the product control panel Assign a system password through the EWSLock the product Print with EconoMode Economy settingsArchive print Activate the quiet mode from the printer driver Quiet mode settingsActivate the quiet mode from the product control panel Print when a cartridge is at estimated end of life Manage supplies and accessoriesSupplies messages Manage print cartridges Redistribute toner Replacement instructionsEnww Replace the print cartridge Enww Replace the pickup roller Enww Enww Replace the separation pad Enww Clean the pickup roller Clean the productClean the paper path Clean the document feeder pickup rollers and separation padClean the paper path from HP ToolboxFX Clean the scanner glass strip and platenClean the paper path from the product control panel Product updates Enww Solve problems Self help Check that the product power is on Problem-solving checklistCheck the control panel for error messages Test print functionalityTest the fax receiving functionality Test the fax sending functionalityTry sending a print job from a computer Factors that affect product performance Restore the factory-set defaultsControl panel message types Interpret control panel messagesControl panel messages Scanner Error Fuser ErrorFan Error Turn off then onEngine comm. Error Device errorADF door is open Press OK to continuePress OK Hardware error Cleaning Page OK to start Manual duplexJam in output bin Jam in print paper pathNo paper pickup Resend UpgradePrint failure Remove shipping lock from cartridgeSettings cleared Sensor ErrorUsed black cartridge is installed Unexpected size in trayProduct does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jamsJam locations Clear jamsClear jams from the document feeder Clear jams from the input trays Enww Clear jams from inside the product Enww Clear jams from the output areas Clear jams from the duplexer Enww Improve print quality Print a cleaning Use paper that meets HP specificationsSelect a paper type Check the print cartridge Type of print cartridge Steps to resolve the problemPrint the Supplies Status Inspect the print cartridge for damage Repeating defects Improve print quality for copies Use the printer driver that best meets your printing needsHP PCL 6 driver HP UPD PS driverProduct does not print Product does not print or it prints slowlySolve direct-connect problems Solve connectivity problemsSolve network problems Product prints slowlyPoor physical connection Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Product is disabled, or other network settings are incorrect Computer or workstation might be set up incorrectlySolve common Mac problems Product software problemsProblem Solution Printer driver is not listed in the Print & Fax listHardware troubleshooting Software troubleshootingPrint job was not sent to the product that you wanted Enww Supplies and accessories Maintenance kits Order parts, accessories, and suppliesPart numbers Print cartridgeService and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License AgreementEnww Customer support Repack the product Product specifications Specification HP LaserJet M1536dnf Physical specificationsOperating Storage Regulatory information FCC regulations Power consumptionEnvironmental product stewardship program Protecting the environmentPaper use Toner consumptionPlastics HP LaserJet print suppliesMaterial restrictions PaperNon-U.S. returns Single returnsEnww Supplementary Information Declaration of conformitySeptember Boise, Idaho USAFor regulatory topics only Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan EMC statement KoreaGS statement Germany Laser statement for FinlandEnww EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products USIndustry Canada CS-03 requirements Telephone Consumer Protection Act USEnww Enww Index DSL Isdn HelpEnww PBX WIA TCP/IP Enww Page CE538-90909* *CE538-90909
Related manuals
Manual 118 pages 48.68 Kb Manual 20 pages 8.7 Kb Manual 20 pages 60.32 Kb

M1530 specifications

The HP M1530 is a laser printer designed to meet the needs of small businesses and home offices. Known for its compact design and efficient performance, this printer combines impressive printing speeds with remarkable print quality, making it an ideal choice for those who require professionalism without compromising on space.

One of the key features of the HP M1530 is its fast printing capability, delivering up to 27 pages per minute for black-and-white documents. This speed can significantly enhance productivity, especially for users who handle large volumes of printing tasks. The first page out time is also commendably quick, taking as little as 8.5 seconds, allowing users to print essential documents without long waiting periods.

The M1530 utilizes laser technology, which ensures that prints are sharp, clear, and smudge-resistant. The printer supports a maximum print resolution of up to 600 x 600 dpi, providing high-quality text and graphics. Additionally, it supports a variety of media sizes and types, ranging from standard A4 to envelopes, making it versatile for various printing needs.

Another significant characteristic of the HP M1530 is its energy efficiency. It is designed to consume less power than traditional printers, with an Auto-On/Auto-Off feature that automatically turns the printer on when a print job is sent and off when not in use. This functionality helps to reduce energy consumption, making it a more environmentally friendly option.

Connectivity options are also noteworthy in the HP M1530. It offers USB 2.0 connectivity, making it straightforward to connect to computers and laptops. The printer is compatible with various operating systems, including Windows and macOS, ensuring a seamless integration into existing setups.

In terms of maintenance, the HP M1530 is equipped with an easy-to-replace toner cartridge system, allowing users to replace consumables without hassle. The printer typically comes with a standard toner cartridge, providing a substantial page yield, which can lead to lower running costs.

In summary, the HP M1530 is a compact, efficient, and high-performance laser printer, suitable for small businesses and home offices. With its rapid printing speeds, excellent print quality, energy-efficient features, and straightforward connectivity, it stands out as a reliable choice for users seeking a dependable printing solution.
Top Page Image Contents