HP ZE1000 manual Keyboard, touch pad, and mouse problems, Performance problems

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Troubleshooting and Maintenance

Troubleshooting Techniques

Keyboard, touch pad, and mouse problems

If the touch pad is difficult to control

??Customize the touch pad by modifying Mouse properties: click Start, Control Panel, Printers and Other Hardware, Mouse.

If the pointing devices don’t work

??Don’t use the touch pad while the notebook is starting up or resuming from standby or hibernation. If this happens, try the following:

??Press any key on the keyboard.

??Put the notebook on standby, then resume operation.

??Restart the notebook: click Start, Turn Off Computer, Restart.

??Test the keyboard and pointing devices with the e-DiagTools diagnostics— see “Testing the Hardware” on page 45.

If a special feature on a USB mouse doesn’t work

??Make sure you installed any drivers included with the mouse.

??Restart the notebook, so that it will detect the mouse.

Performance problems

For best performance with Windows XP, your notebook should have at least 128 MB of memory (RAM).

If the notebook pauses or runs sluggishly

??Press Ctrl+Alt+Del to see if an application is not responding.

??Restart the notebook.

??Certain background operations (such as virus-scanning software) can affect performance and response time.

??Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out.

42 Startup Guide

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Contents HP Notebook PC Startup Guide Startup Guide Important safety information Cord to connect the modem to the telephone wall jackHP Software Product License Agreement Startup Guide Edition History Contents Reference Information Troubleshooting and MaintenanceHP Service and Support IndexGetting Started with Your HP Notebook Taking Inventory What’s in the box?To find more information Identifying Parts of the Notebook Front viewBack view Bottom view Battery charge Power modeStatus lights Identifying Parts of the Notebook Setting Up Your Notebook Install the batteryTo remove the battery Or disposed of properlyConnect AC power Begins chargingConnect a phone line Set up Windows Turn on the notebookBy modem Register your notebookTo connect to the Internet By phoneBasic Operation Operating Your Notebook To turn the notebook on and offTo reset your notebook To change the boot device To use the touch padMoving and selecting using the touch pad and click buttons To use the Fn hot keys Hot key Does thisWorking in Comfort with a Notebook PC Your mobile work environmentUsing your notebook computer Batteries and Power Management Using Battery Power To check battery statusTo respond to a low-battery warning To recharge the batteryPage Add-On Devices Installing Additional RAM To install a RAM expansion moduleReinstall the notebook’s battery Replacing the Hard Disk Drive To replace the hard disk driveTroubleshooting and Maintenance Troubleshooting Techniques Display problemsIf the notebook is on, but the screen is blank Hard disk drive problems Keyboard, touch pad, and mouse problems Performance problemsPower and battery problems If the notebook won’t boot from battery power Startup problemsIf the notebook doesn’t respond when you turn it on If the notebook won’t boot from the floppy disk driveTesting the Hardware To run the e-DiagTools diagnostic testsTesting the Hardware Configuring Your Notebook To run the Bios configuration utilityTo run the Bios configuration utility Configuring Your Notebook Startup Menu Default Reinstalling and Updating Software To recover the factory installation of your hard diskReinstalling and Updating Software HP Service and Support To get help from HP Instant Support To contact HP for support or serviceGetting Assistance for Your Notebook To get help from the webPavilion Notebooks limited to the following To receive repair service To prepare your notebook for shipment Hewlett-Packard Limited Warranty Statement Product Duration of Limited Warranty Page Reference Information Hardware Specifications CPUExpandability Safety Information Power cordsErgonomics Battery safety Laser safety Regulatory Information Connections to Peripheral DevicesDeclaration of Conformity U.S.A Responsible PartyBios IndexQuick Start sheet