HP ZE1000 manual To receive repair service

Page 54

Note

Note

HP Service and Support

Getting Assistance for Your Notebook

To receive repair service

If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported.

If your notebook is under warranty. To receive warranty repair service for your Omnibook or Pavilion Series notebook, contact an HP-Authorized reseller, or contact the HP Customer Care Center— see “To contact HP for support or service” on page 52. The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes. Warranty service may include the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location.

HP Pavilion notebooks have regional support and service in selected countries. Currently, HP Pavilion notebook PCs are supported only in the country in which they are purchased and marketed. If you are outside the country of purchase, you must cover the cost of shipping your notebook to the appropriate HP authorized repair site.

If you are uncertain about the support, please contact our Customer Care Center— see “To contact HP for support or service” on page 52.

If your notebook is no longer under warranty. Contact an HP-Authorized reseller or the HP Customer Care Center— see "To contact HP for support or service" on page 52. The support provider will provide details about repair charges and processes.

You are financially responsible for any repairs to your notebook that are not covered by the HP warranty— see "Hewlett-Packard Limited Warranty Statement" on page 56. This includes any repairs required if you damage your notebook— for example, by spilling liquid onto it, dropping it, or breaking the display.

In addition, most DVD drives let you change the region code only a limited number of times (usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. Your HP warranty does not cover the expense of correcting this situation.

54 Startup Guide

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Contents HP Notebook PC Startup Guide Startup Guide Important safety information Cord to connect the modem to the telephone wall jackHP Software Product License Agreement Startup Guide Edition History Contents Reference Information Troubleshooting and MaintenanceHP Service and Support IndexGetting Started with Your HP Notebook Taking Inventory What’s in the box?To find more information Identifying Parts of the Notebook Front viewBack view Bottom view Battery charge Power modeStatus lights Identifying Parts of the Notebook Setting Up Your Notebook Install the batteryTo remove the battery Or disposed of properlyConnect AC power Begins chargingConnect a phone line Set up Windows Turn on the notebookBy modem Register your notebookTo connect to the Internet By phoneBasic Operation Operating Your Notebook To turn the notebook on and offTo reset your notebook To change the boot device To use the touch padMoving and selecting using the touch pad and click buttons To use the Fn hot keys Hot key Does thisWorking in Comfort with a Notebook PC Your mobile work environmentUsing your notebook computer Batteries and Power Management Using Battery Power To check battery statusTo respond to a low-battery warning To recharge the batteryPage Add-On Devices Installing Additional RAM To install a RAM expansion moduleReinstall the notebook’s battery Replacing the Hard Disk Drive To replace the hard disk driveTroubleshooting and Maintenance Troubleshooting Techniques Display problemsIf the notebook is on, but the screen is blank Hard disk drive problems Keyboard, touch pad, and mouse problems Performance problemsPower and battery problems If the notebook won’t boot from battery power Startup problemsIf the notebook doesn’t respond when you turn it on If the notebook won’t boot from the floppy disk driveTesting the Hardware To run the e-DiagTools diagnostic testsTesting the Hardware Configuring Your Notebook To run the Bios configuration utilityTo run the Bios configuration utility Configuring Your Notebook Startup Menu Default Reinstalling and Updating Software To recover the factory installation of your hard diskReinstalling and Updating Software HP Service and Support To get help from HP Instant Support To contact HP for support or serviceGetting Assistance for Your Notebook To get help from the webPavilion Notebooks limited to the following To receive repair service To prepare your notebook for shipment Hewlett-Packard Limited Warranty Statement Product Duration of Limited Warranty Page Reference Information Hardware Specifications CPUExpandability Safety Information Power cordsErgonomics Battery safety Laser safety Regulatory Information Connections to Peripheral DevicesDeclaration of Conformity U.S.A Responsible PartyBios IndexQuick Start sheet