HP ZE1000 manual Troubleshooting Techniques, Display problems

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Troubleshooting and Maintenance

Troubleshooting Techniques

Troubleshooting Techniques

This section contains solutions to a few basic problems you might experience while using your notebook. Try the solutions one at a time, in the order in which they are presented.

Here are some other sources of information for troubleshooting:

??See the troubleshooting chapter in the online Reference Guide for a more complete list of troubleshooting suggestions.

??Open the HP web-based troubleshooting tool: click Start, Help and Support, HP Instant Support. Search or browse the troubleshooting database for the information related to your problem.

??Click Start, Help and Support, Fixing a Problem, and use the Windows troubleshooters.

??See the Microsoft Windows manual shipped with your notebook.

??For updated information, see the HP Notes in the online HP Library (click Start, All Programs, HP Library, HP Notes) or on the Recovery CDs in \hp\library.

??Find technical tips and software updates for your notebook at the HP Business Support web site (www.hp.com/go/bizsupport).

??Test your notebook by running the e-DiagTools test program— see “Testing the Hardware” on page 45.

??Contact your dealer or Hewlett-Packard— see “To contact HP for support or service” on page 52. Please have your notebook with you when you call.

Display problems

If the notebook is on, but the screen is blank

??Move the mouse or tap the touch pad. This will wake the display if it is off.

??Try pressing Fn+F2 to increase the brightness.

??Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state you started from.)

??If the notebook is cold, allow it to warm up.

40 Startup Guide

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Contents HP Notebook PC Startup Guide Startup Guide Important safety information Cord to connect the modem to the telephone wall jackHP Software Product License Agreement Startup Guide Edition History Contents Troubleshooting and Maintenance HP Service and SupportReference Information IndexGetting Started with Your HP Notebook Taking Inventory What’s in the box?To find more information Identifying Parts of the Notebook Front viewBack view Bottom view Power mode Battery chargeStatus lights Identifying Parts of the Notebook Setting Up Your Notebook Install the batteryTo remove the battery Or disposed of properlyConnect AC power Begins chargingConnect a phone line Set up Windows Turn on the notebookRegister your notebook To connect to the InternetBy modem By phoneBasic Operation Operating Your Notebook To turn the notebook on and offTo reset your notebook To change the boot device To use the touch padMoving and selecting using the touch pad and click buttons To use the Fn hot keys Hot key Does thisWorking in Comfort with a Notebook PC Your mobile work environmentUsing your notebook computer Batteries and Power Management Using Battery Power To check battery statusTo respond to a low-battery warning To recharge the batteryPage Add-On Devices Installing Additional RAM To install a RAM expansion moduleReinstall the notebook’s battery Replacing the Hard Disk Drive To replace the hard disk driveTroubleshooting and Maintenance Display problems Troubleshooting TechniquesIf the notebook is on, but the screen is blank Hard disk drive problems Keyboard, touch pad, and mouse problems Performance problemsPower and battery problems Startup problems If the notebook doesn’t respond when you turn it onIf the notebook won’t boot from battery power If the notebook won’t boot from the floppy disk driveTesting the Hardware To run the e-DiagTools diagnostic testsTesting the Hardware To run the Bios configuration utility Configuring Your NotebookTo run the Bios configuration utility Configuring Your Notebook Startup Menu Default Reinstalling and Updating Software To recover the factory installation of your hard diskReinstalling and Updating Software HP Service and Support To contact HP for support or service Getting Assistance for Your NotebookTo get help from HP Instant Support To get help from the webPavilion Notebooks limited to the following To receive repair service To prepare your notebook for shipment Hewlett-Packard Limited Warranty Statement Product Duration of Limited Warranty Page Reference Information Hardware Specifications CPUExpandability Safety Information Power cordsErgonomics Battery safety Laser safety Regulatory Information Connections to Peripheral DevicesDeclaration of Conformity U.S.A Responsible PartyBios IndexQuick Start sheet