HP ZE1000 manual To prepare your notebook for shipment

Page 55

Note

Note

HP Service and Support

Getting Assistance for Your Notebook

To prepare your notebook for shipment

See “To receive repair service” on the previous page to determine if your notebook must be sent in for service. If it must, prepare it for shipment as follows.

If you have questions about packaging requirements when returning your notebook for repair, contact HP Service and Support— see "To contact HP for support or service" on page 52. If your notebook is not packaged properly, you will be responsible for any damages that occur to it during shipping.

1.Important. back up your hard disk drive. The hard disk may need to be replaced or reformatted while your notebook is being repaired.

2.Hewlett-Packard cannot guarantee the return of removable components. Please remove the following before you send your notebook for service:

??PC cards.

??AC adapter and power cord.

??Any removable media, such as CDs, DVDs, or floppy disks.

??Any hardware not involved in the problem and not requested for repair.

3.When sending your notebook to Hewlett-Packard, please use the original product packaging or other substantial packaging to avoid damage to the notebook in transit. Make sure at least three inches of suitable packaging material surround the notebook.

Your notebook will be returned to you in new packaging.

If the hard disk drive is defective, you will receive a replacement drive that is either unformatted or loaded with software for verification. You should restore the notebook’s original software using your Recovery CDs (see “To recover the factory installation of your hard disk” on page 49) or other recovery method.

Startup Guide

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Contents HP Notebook PC Startup Guide Startup Guide Cord to connect the modem to the telephone wall jack Important safety informationHP Software Product License Agreement Startup Guide Edition History Contents Index Troubleshooting and MaintenanceHP Service and Support Reference InformationGetting Started with Your HP Notebook What’s in the box? Taking InventoryTo find more information Front view Identifying Parts of the NotebookBack view Bottom view Power mode Battery chargeStatus lights Identifying Parts of the Notebook Install the battery Setting Up Your NotebookOr disposed of properly To remove the batteryBegins charging Connect AC powerConnect a phone line Turn on the notebook Set up WindowsBy phone Register your notebookTo connect to the Internet By modemBasic Operation To turn the notebook on and off Operating Your NotebookTo reset your notebook To use the touch pad To change the boot deviceMoving and selecting using the touch pad and click buttons Hot key Does this To use the Fn hot keysYour mobile work environment Working in Comfort with a Notebook PCUsing your notebook computer Batteries and Power Management To check battery status Using Battery PowerTo recharge the battery To respond to a low-battery warningPage Add-On Devices To install a RAM expansion module Installing Additional RAMReinstall the notebook’s battery To replace the hard disk drive Replacing the Hard Disk DriveTroubleshooting and Maintenance Display problems Troubleshooting TechniquesIf the notebook is on, but the screen is blank Hard disk drive problems Performance problems Keyboard, touch pad, and mouse problemsPower and battery problems If the notebook won’t boot from the floppy disk drive Startup problemsIf the notebook doesn’t respond when you turn it on If the notebook won’t boot from battery powerTo run the e-DiagTools diagnostic tests Testing the HardwareTesting the Hardware To run the Bios configuration utility Configuring Your NotebookTo run the Bios configuration utility Configuring Your Notebook Startup Menu Default To recover the factory installation of your hard disk Reinstalling and Updating SoftwareReinstalling and Updating Software HP Service and Support To get help from the web To contact HP for support or serviceGetting Assistance for Your Notebook To get help from HP Instant SupportPavilion Notebooks limited to the following To receive repair service To prepare your notebook for shipment Hewlett-Packard Limited Warranty Statement Product Duration of Limited Warranty Page Reference Information CPU Hardware SpecificationsExpandability Power cords Safety InformationErgonomics Battery safety Laser safety Connections to Peripheral Devices Regulatory InformationResponsible Party Declaration of Conformity U.S.AIndex BiosQuick Start sheet