HP ZE1000 manual Getting Assistance for Your Notebook, To get help from HP Instant Support

Page 52

HP Service and Support

Getting Assistance for Your Notebook

Getting Assistance for Your Notebook

To get help from HP Instant Support

To get online technical support for your notebook, click Start, Help and Support (or All Programs), HP Instant Support.

To get help from the web

HP has several web sites on the Internet dedicated to providing information about HP notebook computers:

??HP Business Support web site. Get e-mail and telephone support information, technical information, and software updates: www.hp.com/go/bizsupport

??HP Notebook computer web site. Get the latest information about technical support, plus information about warranty and support programs: www.hp.com/notebooks

To contact HP for support or service

HP Customer Care Centers will assist you free of charge during the term of the warranty (you are responsible for the telephone charges).

During the free assistance period, HP will assist with questions on these topics:

??Applications and operating systems included with your notebook.

??HP-described operation environments and conditions.

??HP accessories, HP upgrades, and basic operation and troubleshooting.

HP will not be able to help with questions on these topics:

??Non-HP hardware, software, operating systems, or usage not intended for nor included (by HP) with the product.

??How to repair the product yourself.

??Product development or custom installations.

52 Startup Guide

Image 52

Contents HP Notebook PC Startup Guide Startup Guide Important safety information Cord to connect the modem to the telephone wall jackHP Software Product License Agreement Startup Guide Edition History Contents Troubleshooting and Maintenance HP Service and SupportReference Information IndexGetting Started with Your HP Notebook Taking Inventory What’s in the box?To find more information Identifying Parts of the Notebook Front viewBack view Bottom view Power mode Battery chargeStatus lights Identifying Parts of the Notebook Setting Up Your Notebook Install the batteryTo remove the battery Or disposed of properlyConnect AC power Begins chargingConnect a phone line Set up Windows Turn on the notebookRegister your notebook To connect to the InternetBy modem By phoneBasic Operation Operating Your Notebook To turn the notebook on and offTo reset your notebook To change the boot device To use the touch padMoving and selecting using the touch pad and click buttons To use the Fn hot keys Hot key Does thisWorking in Comfort with a Notebook PC Your mobile work environmentUsing your notebook computer Batteries and Power Management Using Battery Power To check battery statusTo respond to a low-battery warning To recharge the batteryPage Add-On Devices Installing Additional RAM To install a RAM expansion moduleReinstall the notebook’s battery Replacing the Hard Disk Drive To replace the hard disk driveTroubleshooting and Maintenance Display problems Troubleshooting TechniquesIf the notebook is on, but the screen is blank Hard disk drive problems Keyboard, touch pad, and mouse problems Performance problemsPower and battery problems Startup problems If the notebook doesn’t respond when you turn it onIf the notebook won’t boot from battery power If the notebook won’t boot from the floppy disk driveTesting the Hardware To run the e-DiagTools diagnostic testsTesting the Hardware To run the Bios configuration utility Configuring Your NotebookTo run the Bios configuration utility Configuring Your Notebook Startup Menu Default Reinstalling and Updating Software To recover the factory installation of your hard diskReinstalling and Updating Software HP Service and Support To contact HP for support or service Getting Assistance for Your NotebookTo get help from HP Instant Support To get help from the webPavilion Notebooks limited to the following To receive repair service To prepare your notebook for shipment Hewlett-Packard Limited Warranty Statement Product Duration of Limited Warranty Page Reference Information Hardware Specifications CPUExpandability Safety Information Power cordsErgonomics Battery safety Laser safety Regulatory Information Connections to Peripheral DevicesDeclaration of Conformity U.S.A Responsible PartyBios IndexQuick Start sheet