HP HEWLET VECTRA VA 6/XXX manual If the Flexible Disk Drive Does Not Work

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If the Flexible Disk Drive Does Not Work

•Ensure you are using a formatted diskette and it is inserted correctly.

•Check you are using a diskette that is the right density.

•Check that your flexible disk drive is correctly configured in the Setup Configuration menu.

•Check the option on the Setup Configuration menu which enables or disables the on-board flexible disk controller.

•Clean the flexible disk drive using a diskette cleaning kit.

•Check that the flexible disk drive has been enabled in Setup.

•Flexible disk drive (refer to the Hardware Protection Submenu of the Security Menu in the Setup Program)

•Boot on flexible disk drive (refer to the Start-up Center Submenu of the Security Menu in the Setup Program)

•Write on flexible disk drives (refer to the Start-up Center Submenu of the Security Menu in the Setup Program).

•Check that the disk power and data cables are correctly connected.

If the Hard Disk Does Not Work

•Check that the disk power and data cables are correctly connected (refer to "Internal Connectors", on page 20).

•Check that the hard disk drive has been “enabled” (refer to the Hardware Protection Submenu of the Security Menu in the Setup Program). There is also an option in the Setup program that lets you disable or enable boot on hard disk drive (refer to the Start-up Center Submenu of the Security Menu in the Setup Program).

•Check that the hard disk drive has been detected (refer to the IDE Devices Submenu of the Configuration Menu in the Setup Program).

•Check that the on-board Bus IDE is enabled if you are using the integrated IDE controller (refer to the IDE Devices Submenu of the Configuration Menu in the Setup Program).

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Contents User’s Guide Page User’s Guide Important Safety Information Who this Manual is ForImportant Ergonomic Information Page Contents Installing Accessory Boards Installing MemoryInstalling Mass Storage Devices Installing an OverDrive ProcessorIf Your PC Has a Software Problem HP Summary Screen and Setup ProgramHewlett-Packard Information Services Setting Up and Using Your PC Unpacking Your PC When you receive your PC, unpack all the componentsAccessories Try to move it without helpConnecting the Mouse, Keyboard, Display and Printer Volume control in that position Connecting Audio AccessoriesDown before connecting headphones or speakers Damage your hearingTo grounded outlets Connecting the Power CablesConnectors are shaped to go in one way only PC is as class 1 laser productStopping Your PC Starting and Stopping Your PCStarting Your PC Setting Passwords Setting an Administrator PasswordThen press Setting a User PasswordPassword, on ActionUsing Power Management Additional Information and HelpSetting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Before switching it on again Accessories You Can InstallAccessory part numbers Removing the Cover Replacing the Cover after Installing AccessoriesRemoving and Replacing the Cover Removing the Air Flow Guide Static electricity can damage electronic components Installing MemoryMain Memory Modules How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Hard disk drive DrivesYou install additional devices Configuration Connections to Data CablesInstalling an Additional Hard Disk Drive Install any other accessories, before replacing the cover Connectors on page 20 for more information about which Not attempt to make any adjustment of the laser unitConnectors are shaped to go in one way only. See Internal Connectors to useTo Install a Drive Configuring non-Plug and Play ISA Accessory Boards Installing Accessory BoardsConfiguring Accessory Boards with Plug and Play Installing the Board Secure the board Installing an OverDrive Processor Processor processor Troubleshooting Your PC Solving Problems HP Summary ScreenDisplay is Blank and There Are No Error Messages If Your PC Does Not Start ProperlyIf you are Unable to Change any Values in Setup Action Reference Check all internal cablesIf a Post Error Message is Displayed Clearing the PC’s Configuration Memory Clear the configuration Display Does Not Work Properly If Your PC Has a Hardware Problem If Your Keyboard Does Not Work Ensure that the keyboard is correctly connectedIf Nothing is Displayed on the Screen Ensure that the mouse is correctly connected If Your Mouse Does Not WorkIf Your Printer Does Not Work If the Flexible Disk Drive Does Not Work If the Hard Disk Does Not WorkIf the CD-ROM Drive Has a Problem Not WorkIf an Accessory Board Does Not Work CD-ROM Drive is IdleIf Your PC Has a Software Problem If You Have Forgotten Your PasswordIf Your Application Software Does Not Work If the Date and Time are IncorrectIf Your PC Has an Audio Problem Humming Noise Changing the Battery From most local storesTroubleshooting Your PC Changing the Battery Bus Switch1 Technical Information Needed for TroubleshootingSystem Board Switches All measurements are in watts rms Power ConsumptionHDD Accessories 180 MHz 200 MHz OffIRQs, DMAs, and I/O Addresses Used by Your PC HP Summary Screen and Setup Program HP Summary ScreenUsing the HP Setup Program VA/6xxx Copyright 1995 Hewlett-Packard GZ.xx.xxSettings and exit the Setup program I nTroubleshooting Your PC HP Summary Screen and Setup Program Troubleshooting Your PC HP Summary Screen and Setup Program Hewlett Packard Support and Information Services Service Means of Access IntroductionYour HP Authorized Reseller HP SupportPackHP Support Assistant CD-ROM Region Phone Number Fax NumberAt the CompuServe ! prompt, type GO HP Hewlett-Packard Information ServicesHP Forum on CompuServe HP Forum on America Online Country Number Baud Rate HP BBS LibraryHP World Wide Web Site World-Wide Web URLHP Audio Tips USA only HP Automated Support Directory Access MethodHP FAXback on Demand-HP First Country/RegionAustralia Asia Pacific Ordering Drivers and Bios on DisketteEurope HP Support Services Country Language Local Number Hewlett-Packard Telephone SupportNumber is +1 970 Lifeline Telephone Support Number Method of Payment Charge TypeHP Network Phone-in Support Service NPS Summary Covered Time Available FromHewlett-Packard Marketing Headquarters AsiaPage Glossary Glossary Index URL Regulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Reference Setup HP User’s GuideTroubleshooting and Support HP Help HP Help