HP HEWLET VECTRA VA 6/XXX manual Introduction, Service Means of Access

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4 Hewlett Packard Support and Information Services

Introduction

Introduction

Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble-free service. To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed below:

•HP Authorized Reseller

•HP SupportPack

•HP Support Assistant CD-ROM

•HP Information Services

Service	Means of Access

HP Forum on CompuServe	Modem

HP Forum on America Online (US only)	Modem

HP BBS Library	Modem

HP World Wide Web Site	World Wide Web Access

HP FIRST Faxback	Phone and Fax

Audio Tips (US only)	Phone

HP Drivers/BIOS diskettes	Delivered by mail

•HP Support Services

Technical phone support

Lifeline phone support

Network phone-in support.

When calling any of the international telephone numbers listed in this chapter, replace the ‘+’ with your international telephone access code.

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Contents User’s Guide Page User’s Guide Important Safety Information Who this Manual is ForImportant Ergonomic Information Page Contents Installing Memory Installing Mass Storage DevicesInstalling Accessory Boards Installing an OverDrive ProcessorIf Your PC Has a Software Problem HP Summary Screen and Setup ProgramHewlett-Packard Information Services Setting Up and Using Your PC When you receive your PC, unpack all the components AccessoriesUnpacking Your PC Try to move it without helpConnecting the Mouse, Keyboard, Display and Printer Connecting Audio Accessories Down before connecting headphones or speakersVolume control in that position Damage your hearingConnecting the Power Cables Connectors are shaped to go in one way onlyTo grounded outlets PC is as class 1 laser productStopping Your PC Starting and Stopping Your PCStarting Your PC Setting Passwords Setting an Administrator PasswordSetting a User Password Password, onThen press ActionUsing Power Management Additional Information and HelpSetting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Before switching it on again Accessories You Can InstallAccessory part numbers Removing the Cover Replacing the Cover after Installing AccessoriesRemoving and Replacing the Cover Removing the Air Flow Guide Static electricity can damage electronic components Installing MemoryMain Memory Modules How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Hard disk drive DrivesYou install additional devices Configuration Connections to Data CablesInstalling an Additional Hard Disk Drive Install any other accessories, before replacing the cover Not attempt to make any adjustment of the laser unit Connectors are shaped to go in one way only. See InternalConnectors on page 20 for more information about which Connectors to useTo Install a Drive Configuring non-Plug and Play ISA Accessory Boards Installing Accessory BoardsConfiguring Accessory Boards with Plug and Play Installing the Board Secure the board Installing an OverDrive Processor Processor processor Troubleshooting Your PC Solving Problems HP Summary ScreenDisplay is Blank and There Are No Error Messages If Your PC Does Not Start ProperlyIf you are Unable to Change any Values in Setup Action Reference Check all internal cablesIf a Post Error Message is Displayed Clearing the PC’s Configuration Memory Clear the configurationIf Your PC Has a Hardware Problem If Your Keyboard Does Not WorkDisplay Does Not Work Properly Ensure that the keyboard is correctly connectedIf Nothing is Displayed on the Screen Ensure that the mouse is correctly connected If Your Mouse Does Not WorkIf Your Printer Does Not Work If the Flexible Disk Drive Does Not Work If the Hard Disk Does Not WorkIf the CD-ROM Drive Has a Problem Not WorkIf an Accessory Board Does Not Work CD-ROM Drive is IdleIf Your PC Has a Software Problem If You Have Forgotten Your PasswordIf Your Application Software Does Not Work If the Date and Time are IncorrectIf Your PC Has an Audio Problem Humming Noise Changing the Battery From most local storesTroubleshooting Your PC Changing the Battery Bus Switch1 Technical Information Needed for TroubleshootingSystem Board Switches Power Consumption HDD AccessoriesAll measurements are in watts rms 180 MHz 200 MHz OffIRQs, DMAs, and I/O Addresses Used by Your PC HP Summary Screen and Setup Program HP Summary ScreenUsing the HP Setup Program VA/6xxx Copyright 1995 Hewlett-Packard GZ.xx.xxSettings and exit the Setup program I nTroubleshooting Your PC HP Summary Screen and Setup Program Troubleshooting Your PC HP Summary Screen and Setup Program Hewlett Packard Support and Information Services Service Means of Access IntroductionYour HP Authorized Reseller HP SupportPackHP Support Assistant CD-ROM Region Phone Number Fax NumberAt the CompuServe ! prompt, type GO HP Hewlett-Packard Information ServicesHP Forum on CompuServe HP Forum on America Online HP BBS Library HP World Wide Web SiteCountry Number Baud Rate World-Wide Web URLAccess Method HP FAXback on Demand-HP FirstHP Audio Tips USA only HP Automated Support Directory Country/RegionAustralia Asia Pacific Ordering Drivers and Bios on DisketteEurope HP Support Services Country Language Local Number Hewlett-Packard Telephone SupportNumber is +1 970 Lifeline Telephone Support Number Method of Payment Charge TypeHP Network Phone-in Support Service NPS Summary Covered Time Available FromHewlett-Packard Marketing Headquarters AsiaPage Glossary Glossary Index URL Regulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Setup HP User’s Guide Troubleshooting and Support HP HelpReference HP Help