HP HEWLET VECTRA VA 6/XXX manual HP Support Services

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4 Hewlett Packard Support and Information Services

HP Support Services

HP Support Services

Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP authorized service outlet.

HP telephone support for your Vectra PC is available during the first year of your hardware warranty. This service will also provide technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre-loaded operating system.

Lifeline Telephone support is available during the second and third years of hardware warranty, via the Lifeline program, which is a fee- based service.

HP does NOT provide support for Vectra PCs configured as network servers. We recommend HP NetServers for your network server requirements.

Reloading the software bundled or pre-loaded on your PC is not covered by the HP three-year warranty.

For your bundled application, HP recommends that you keep the master CD-ROM.

Your HP authorized reseller offers various service contracts which can be tailored to your particular support needs.

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Contents User’s Guide Page User’s Guide Important Safety Information Who this Manual is ForImportant Ergonomic Information Page Contents Installing Memory Installing Mass Storage DevicesInstalling Accessory Boards Installing an OverDrive ProcessorIf Your PC Has a Software Problem HP Summary Screen and Setup ProgramHewlett-Packard Information Services Setting Up and Using Your PC When you receive your PC, unpack all the components AccessoriesUnpacking Your PC Try to move it without helpConnecting the Mouse, Keyboard, Display and Printer Connecting Audio Accessories Down before connecting headphones or speakersVolume control in that position Damage your hearingConnecting the Power Cables Connectors are shaped to go in one way onlyTo grounded outlets PC is as class 1 laser productStarting Your PC Starting and Stopping Your PCStopping Your PC Setting Passwords Setting an Administrator PasswordSetting a User Password Password, onThen press ActionUsing Power Management Additional Information and HelpSetting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Accessory part numbers Accessories You Can InstallBefore switching it on again Removing and Replacing the Cover Replacing the Cover after Installing AccessoriesRemoving the Cover Removing the Air Flow Guide Main Memory Modules Installing MemoryStatic electricity can damage electronic components How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Hard disk drive DrivesYou install additional devices Configuration Connections to Data CablesInstalling an Additional Hard Disk Drive Install any other accessories, before replacing the cover Not attempt to make any adjustment of the laser unit Connectors are shaped to go in one way only. See InternalConnectors on page 20 for more information about which Connectors to useTo Install a Drive Configuring Accessory Boards with Plug and Play Installing Accessory BoardsConfiguring non-Plug and Play ISA Accessory Boards Installing the Board Secure the board Installing an OverDrive Processor Processor processor Troubleshooting Your PC Solving Problems HP Summary ScreenDisplay is Blank and There Are No Error Messages If Your PC Does Not Start ProperlyIf you are Unable to Change any Values in Setup Action Reference Check all internal cablesIf a Post Error Message is Displayed Clearing the PC’s Configuration Memory Clear the configurationIf Your PC Has a Hardware Problem If Your Keyboard Does Not WorkDisplay Does Not Work Properly Ensure that the keyboard is correctly connectedIf Nothing is Displayed on the Screen If Your Printer Does Not Work If Your Mouse Does Not WorkEnsure that the mouse is correctly connected If the Flexible Disk Drive Does Not Work If the Hard Disk Does Not WorkIf the CD-ROM Drive Has a Problem Not WorkIf an Accessory Board Does Not Work CD-ROM Drive is IdleIf Your PC Has a Software Problem If You Have Forgotten Your PasswordIf Your Application Software Does Not Work If the Date and Time are IncorrectIf Your PC Has an Audio Problem Humming Noise Changing the Battery From most local storesTroubleshooting Your PC Changing the Battery System Board Switches Technical Information Needed for TroubleshootingBus Switch1 Power Consumption HDD AccessoriesAll measurements are in watts rms 180 MHz 200 MHz OffIRQs, DMAs, and I/O Addresses Used by Your PC HP Summary Screen and Setup Program HP Summary ScreenUsing the HP Setup Program VA/6xxx Copyright 1995 Hewlett-Packard GZ.xx.xxSettings and exit the Setup program I nTroubleshooting Your PC HP Summary Screen and Setup Program Troubleshooting Your PC HP Summary Screen and Setup Program Hewlett Packard Support and Information Services Service Means of Access IntroductionYour HP Authorized Reseller HP SupportPackHP Support Assistant CD-ROM Region Phone Number Fax NumberHP Forum on CompuServe Hewlett-Packard Information ServicesAt the CompuServe ! prompt, type GO HP HP Forum on America Online HP BBS Library HP World Wide Web SiteCountry Number Baud Rate World-Wide Web URLAccess Method HP FAXback on Demand-HP FirstHP Audio Tips USA only HP Automated Support Directory Country/RegionEurope Ordering Drivers and Bios on DisketteAustralia Asia Pacific HP Support Services Number is +1 970 Hewlett-Packard Telephone SupportCountry Language Local Number Lifeline Telephone Support Number Method of Payment Charge TypeHP Network Phone-in Support Service NPS Summary Covered Time Available FromHewlett-Packard Marketing Headquarters AsiaPage Glossary Glossary Index URL Regulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Setup HP User’s Guide Troubleshooting and Support HP HelpReference HP Help