HP HEWLET VECTRA VA 6/XXX manual Not Work, If the CD-ROM Drive Has a Problem

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If the Hard Disk

Activity Light Does

Not Work

NOTE

WARNING

3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If the hard disk activity light does not flicker when the PC is accessing the hard disk drive:

•Check that the control panel connector is firmly attached to the system board.

•Check that the disk power and data cables are correctly connected.

If you are using a hard disk drive with a controller board (a SCSI hard disk, for example), the activity light does not flicker when the PC is accessing the hard disk drive

If the CD-ROM Drive Has a Problem

Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.

To avoid electric shock and harm to your eyes by laser light, do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by qualified service personnel only. Do not attempt to make any adjustment of the unit. Refer to the label on the CD-ROM for power requirements and wavelength. This PC is a class 1 laser product.

No Sound from the CD-ROM Drive

If you are having problems with sound when playing a CD:

•Check that the volume control (if present) on the CD-ROM drive front panel is not set to the minimum.

•Ensure that the disk in the CD-ROM drive is an audio disk and not a Photo CD or data CD.

•If using headphones or external speakers, check that they are properly connected.

•Check that the CD audio cable is correctly installed and is connected to the system board.

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Contents User’s Guide Page User’s Guide Who this Manual is For Important Safety InformationImportant Ergonomic Information Page Contents Installing an OverDrive Processor Installing MemoryInstalling Mass Storage Devices Installing Accessory BoardsHP Summary Screen and Setup Program If Your PC Has a Software ProblemHewlett-Packard Information Services Setting Up and Using Your PC Try to move it without help When you receive your PC, unpack all the componentsAccessories Unpacking Your PCConnecting the Mouse, Keyboard, Display and Printer Damage your hearing Connecting Audio AccessoriesDown before connecting headphones or speakers Volume control in that positionPC is as class 1 laser product Connecting the Power CablesConnectors are shaped to go in one way only To grounded outletsStarting and Stopping Your PC Starting Your PCStopping Your PC Setting an Administrator Password Setting PasswordsAction Setting a User PasswordPassword, on Then pressAdditional Information and Help Using Power ManagementSetting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Accessories You Can Install Accessory part numbersBefore switching it on again Replacing the Cover after Installing Accessories Removing and Replacing the CoverRemoving the Cover Removing the Air Flow Guide Installing Memory Main Memory ModulesStatic electricity can damage electronic components How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Drives Hard disk driveConfiguration Connections to Data Cables You install additional devicesInstalling an Additional Hard Disk Drive Install any other accessories, before replacing the cover Connectors to use Not attempt to make any adjustment of the laser unitConnectors are shaped to go in one way only. See Internal Connectors on page 20 for more information about whichTo Install a Drive Installing Accessory Boards Configuring Accessory Boards with Plug and PlayConfiguring non-Plug and Play ISA Accessory Boards Installing the Board Secure the board Installing an OverDrive Processor Processor processor Troubleshooting Your PC HP Summary Screen Solving ProblemsIf Your PC Does Not Start Properly Display is Blank and There Are No Error MessagesAction Reference Check all internal cables If you are Unable to Change any Values in SetupIf a Post Error Message is Displayed Clear the configuration Clearing the PC’s Configuration MemoryEnsure that the keyboard is correctly connected If Your PC Has a Hardware ProblemIf Your Keyboard Does Not Work Display Does Not Work ProperlyIf Nothing is Displayed on the Screen If Your Mouse Does Not Work If Your Printer Does Not WorkEnsure that the mouse is correctly connected If the Hard Disk Does Not Work If the Flexible Disk Drive Does Not WorkNot Work If the CD-ROM Drive Has a ProblemCD-ROM Drive is Idle If an Accessory Board Does Not WorkIf You Have Forgotten Your Password If Your PC Has a Software ProblemIf the Date and Time are Incorrect If Your Application Software Does Not WorkIf Your PC Has an Audio Problem Humming Noise From most local stores Changing the BatteryTroubleshooting Your PC Changing the Battery Technical Information Needed for Troubleshooting System Board SwitchesBus Switch1 180 MHz 200 MHz Off Power ConsumptionHDD Accessories All measurements are in watts rmsIRQs, DMAs, and I/O Addresses Used by Your PC HP Summary Screen HP Summary Screen and Setup ProgramVA/6xxx Copyright 1995 Hewlett-Packard GZ.xx.xx Using the HP Setup ProgramI n Settings and exit the Setup programTroubleshooting Your PC HP Summary Screen and Setup Program Troubleshooting Your PC HP Summary Screen and Setup Program Hewlett Packard Support and Information Services Introduction Service Means of AccessHP SupportPack Your HP Authorized ResellerRegion Phone Number Fax Number HP Support Assistant CD-ROMHewlett-Packard Information Services HP Forum on CompuServeAt the CompuServe ! prompt, type GO HP HP Forum on America Online World-Wide Web URL HP BBS LibraryHP World Wide Web Site Country Number Baud RateCountry/Region Access MethodHP FAXback on Demand-HP First HP Audio Tips USA only HP Automated Support DirectoryOrdering Drivers and Bios on Diskette EuropeAustralia Asia Pacific HP Support Services Hewlett-Packard Telephone Support Number is +1 970Country Language Local Number Number Method of Payment Charge Type Lifeline Telephone SupportHP Network Phone-in Support Service NPS Covered Time Available From SummaryAsia Hewlett-Packard Marketing HeadquartersPage Glossary Glossary Index URL Regulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics HP Help Setup HP User’s GuideTroubleshooting and Support HP Help Reference