HP HEWLET VECTRA VA 6/XXX manual If Your Application Software Does Not Work

Page 54

3 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your Application Software Does Not Work

If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won’t run:

•Refer to the operating system and application software manuals.

•If Windows does not run properly, refer to the Windows manual for guidance.

If the Date and Time are Incorrect

The date and time can be incorrect for the following reasons:

•the time has changed for the seasons

•the PC has been unplugged from the power too long, and the battery is discharged.

To change the date and time, use your operating system utilities or the Setup program.

44

Image 54

Contents User’s Guide Page User’s Guide Important Safety Information Who this Manual is ForImportant Ergonomic Information Page Contents Installing Accessory Boards Installing MemoryInstalling Mass Storage Devices Installing an OverDrive ProcessorIf Your PC Has a Software Problem HP Summary Screen and Setup ProgramHewlett-Packard Information Services Setting Up and Using Your PC Unpacking Your PC When you receive your PC, unpack all the componentsAccessories Try to move it without helpConnecting the Mouse, Keyboard, Display and Printer Volume control in that position Connecting Audio AccessoriesDown before connecting headphones or speakers Damage your hearingTo grounded outlets Connecting the Power CablesConnectors are shaped to go in one way only PC is as class 1 laser productStarting and Stopping Your PC Starting Your PCStopping Your PC Setting Passwords Setting an Administrator PasswordThen press Setting a User PasswordPassword, on ActionUsing Power Management Additional Information and HelpSetting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Accessories You Can Install Accessory part numbersBefore switching it on again Replacing the Cover after Installing Accessories Removing and Replacing the CoverRemoving the Cover Removing the Air Flow Guide Installing Memory Main Memory ModulesStatic electricity can damage electronic components How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Hard disk drive DrivesYou install additional devices Configuration Connections to Data CablesInstalling an Additional Hard Disk Drive Install any other accessories, before replacing the cover Connectors on page 20 for more information about which Not attempt to make any adjustment of the laser unitConnectors are shaped to go in one way only. See Internal Connectors to useTo Install a Drive Installing Accessory Boards Configuring Accessory Boards with Plug and PlayConfiguring non-Plug and Play ISA Accessory Boards Installing the Board Secure the board Installing an OverDrive Processor Processor processor Troubleshooting Your PC Solving Problems HP Summary ScreenDisplay is Blank and There Are No Error Messages If Your PC Does Not Start ProperlyIf you are Unable to Change any Values in Setup Action Reference Check all internal cablesIf a Post Error Message is Displayed Clearing the PC’s Configuration Memory Clear the configurationDisplay Does Not Work Properly If Your PC Has a Hardware ProblemIf Your Keyboard Does Not Work Ensure that the keyboard is correctly connectedIf Nothing is Displayed on the Screen If Your Mouse Does Not Work If Your Printer Does Not WorkEnsure that the mouse is correctly connected If the Flexible Disk Drive Does Not Work If the Hard Disk Does Not WorkIf the CD-ROM Drive Has a Problem Not WorkIf an Accessory Board Does Not Work CD-ROM Drive is IdleIf Your PC Has a Software Problem If You Have Forgotten Your PasswordIf Your Application Software Does Not Work If the Date and Time are IncorrectIf Your PC Has an Audio Problem Humming Noise Changing the Battery From most local storesTroubleshooting Your PC Changing the Battery Technical Information Needed for Troubleshooting System Board SwitchesBus Switch1 All measurements are in watts rms Power ConsumptionHDD Accessories 180 MHz 200 MHz OffIRQs, DMAs, and I/O Addresses Used by Your PC HP Summary Screen and Setup Program HP Summary ScreenUsing the HP Setup Program VA/6xxx Copyright 1995 Hewlett-Packard GZ.xx.xxSettings and exit the Setup program I nTroubleshooting Your PC HP Summary Screen and Setup Program Troubleshooting Your PC HP Summary Screen and Setup Program Hewlett Packard Support and Information Services Service Means of Access IntroductionYour HP Authorized Reseller HP SupportPackHP Support Assistant CD-ROM Region Phone Number Fax NumberHewlett-Packard Information Services HP Forum on CompuServeAt the CompuServe ! prompt, type GO HP HP Forum on America Online Country Number Baud Rate HP BBS LibraryHP World Wide Web Site World-Wide Web URLHP Audio Tips USA only HP Automated Support Directory Access MethodHP FAXback on Demand-HP First Country/RegionOrdering Drivers and Bios on Diskette EuropeAustralia Asia Pacific HP Support Services Hewlett-Packard Telephone Support Number is +1 970Country Language Local Number Lifeline Telephone Support Number Method of Payment Charge TypeHP Network Phone-in Support Service NPS Summary Covered Time Available FromHewlett-Packard Marketing Headquarters AsiaPage Glossary Glossary Index URL Regulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Reference Setup HP User’s GuideTroubleshooting and Support HP Help HP Help