HP HEWLET VECTRA VA 6/XXX manual CD-ROM Drive is Idle, If an Accessory Board Does Not Work

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

CD-ROM Drive is Idle

If the CD-ROM drive does not appear to be working, try accessing the disk by clicking on the CD-ROM drive icon or drive letter assigned to the CD-ROM drive by your operating system.

CD-ROM Drive Does Not Work

•Check that the cables have been properly connected.

•Check that a CD is inserted in the drive.

•Verify that the CD-ROM is declared as “CD” in the Setup program (refer to the IDE Devices Submenu of the Configuration Menu in the Setup Program).

•Verify that the Bus IDE Adapters item is set to Both in Setup (refer to the IDE Devices Submenu of the Configuration Menu in the Setup Program).

•If you intend to boot on CD-ROM, make sure that this option is enabled in Setup (refer to the Start-up Center Submenu of the Security Menu in the Setup Program).

•For further information refer to the CD-ROM documentation.

If an Accessory Board Does Not Work

Carry out the following checks:

•Ensure the board has been firmly installed in the accessory board slot.

•Check that the accessory board has been correctly configured with the ISA Configuration Utility if necessary.

•Ensure the board is not using memory, I/O addresses, an IRQ, or DMA also used by the PC. Refer to "IRQs, DMAs, and I/O Addresses Used by Your PC", on page 51. Refer to the board’s manual for further details.

•Check that the PC has been configured correctly in Setup.

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Contents User’s Guide Page User’s Guide Important Safety Information Who this Manual is ForImportant Ergonomic Information Page Contents Installing Memory Installing Mass Storage DevicesInstalling Accessory Boards Installing an OverDrive ProcessorIf Your PC Has a Software Problem HP Summary Screen and Setup ProgramHewlett-Packard Information Services Setting Up and Using Your PC When you receive your PC, unpack all the components AccessoriesUnpacking Your PC Try to move it without helpConnecting the Mouse, Keyboard, Display and Printer Connecting Audio Accessories Down before connecting headphones or speakersVolume control in that position Damage your hearingConnecting the Power Cables Connectors are shaped to go in one way onlyTo grounded outlets PC is as class 1 laser productStarting Your PC Starting and Stopping Your PCStopping Your PC Setting Passwords Setting an Administrator PasswordSetting a User Password Password, onThen press ActionUsing Power Management Additional Information and HelpSetting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Accessory part numbers Accessories You Can InstallBefore switching it on again Removing and Replacing the Cover Replacing the Cover after Installing AccessoriesRemoving the Cover Removing the Air Flow Guide Main Memory Modules Installing MemoryStatic electricity can damage electronic components How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Hard disk drive DrivesYou install additional devices Configuration Connections to Data CablesInstalling an Additional Hard Disk Drive Install any other accessories, before replacing the cover Not attempt to make any adjustment of the laser unit Connectors are shaped to go in one way only. See InternalConnectors on page 20 for more information about which Connectors to useTo Install a Drive Configuring Accessory Boards with Plug and Play Installing Accessory BoardsConfiguring non-Plug and Play ISA Accessory Boards Installing the Board Secure the board Installing an OverDrive Processor Processor processor Troubleshooting Your PC Solving Problems HP Summary ScreenDisplay is Blank and There Are No Error Messages If Your PC Does Not Start ProperlyIf you are Unable to Change any Values in Setup Action Reference Check all internal cablesIf a Post Error Message is Displayed Clearing the PC’s Configuration Memory Clear the configurationIf Your PC Has a Hardware Problem If Your Keyboard Does Not WorkDisplay Does Not Work Properly Ensure that the keyboard is correctly connectedIf Nothing is Displayed on the Screen If Your Printer Does Not Work If Your Mouse Does Not WorkEnsure that the mouse is correctly connected If the Flexible Disk Drive Does Not Work If the Hard Disk Does Not WorkIf the CD-ROM Drive Has a Problem Not WorkIf an Accessory Board Does Not Work CD-ROM Drive is IdleIf Your PC Has a Software Problem If You Have Forgotten Your PasswordIf Your Application Software Does Not Work If the Date and Time are IncorrectIf Your PC Has an Audio Problem Humming Noise Changing the Battery From most local storesTroubleshooting Your PC Changing the Battery System Board Switches Technical Information Needed for TroubleshootingBus Switch1 Power Consumption HDD AccessoriesAll measurements are in watts rms 180 MHz 200 MHz OffIRQs, DMAs, and I/O Addresses Used by Your PC HP Summary Screen and Setup Program HP Summary ScreenUsing the HP Setup Program VA/6xxx Copyright 1995 Hewlett-Packard GZ.xx.xxSettings and exit the Setup program I nTroubleshooting Your PC HP Summary Screen and Setup Program Troubleshooting Your PC HP Summary Screen and Setup Program Hewlett Packard Support and Information Services Service Means of Access IntroductionYour HP Authorized Reseller HP SupportPackHP Support Assistant CD-ROM Region Phone Number Fax NumberHP Forum on CompuServe Hewlett-Packard Information ServicesAt the CompuServe ! prompt, type GO HP HP Forum on America Online HP BBS Library HP World Wide Web SiteCountry Number Baud Rate World-Wide Web URLAccess Method HP FAXback on Demand-HP FirstHP Audio Tips USA only HP Automated Support Directory Country/RegionEurope Ordering Drivers and Bios on DisketteAustralia Asia Pacific HP Support Services Number is +1 970 Hewlett-Packard Telephone SupportCountry Language Local Number Lifeline Telephone Support Number Method of Payment Charge TypeHP Network Phone-in Support Service NPS Summary Covered Time Available FromHewlett-Packard Marketing Headquarters AsiaPage Glossary Glossary Index URL Regulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Setup HP User’s Guide Troubleshooting and Support HP HelpReference HP Help