HP HEWLET VECTRA VA 6/XXX If Your PC Has a Software Problem, If You Have Forgotten Your Password

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3 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your PC Has a Software Problem

If You Have Forgotten Your Password

❒If you forget the User Password, but not the Administrator password, carry out the following procedure:

1Switch off the PC.

2Restart the PC. If the keyboard is locked, enter the administrator password.

3Wait for F2=Setup to be displayed.

4Press to start Setup.

5Enter the Administrator Password to access the Security/User Password menu.

6Move to the User Password field and set a new User Password. This will replace the old password which you had forgotten.

7Press to save the new Password and exit Setup.

❒If you forget both the User Password and the Administrator Password:

1Switch off the PC.

2Remove the computer’s cover.

3Set switch 7 on the system board switch block to CLOSED.

4Replace the PC’s cover.

5Switch on the PC and allow it to complete its startup routine. The message “Passwords have been cleared, power-off your PC and set switch 7 to open position before restarting” will be displayed.

6Switch off the computer and remove the PC’s cover.

7Reset switch 7 to OPEN.

8Replace the computer’s cover.

9Switch on the PC and allow it to complete its startup routine.

10After the Power-On Self-Test has completed, press when prompted to use Setup.

11Set new User and System Administrator Passwords.

12Press to save the new passwords and exit Setup.

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Contents User’s Guide Page User’s Guide Who this Manual is For Important Safety InformationImportant Ergonomic Information Page Contents Installing Mass Storage Devices Installing MemoryInstalling Accessory Boards Installing an OverDrive ProcessorHP Summary Screen and Setup Program If Your PC Has a Software ProblemHewlett-Packard Information Services Setting Up and Using Your PC Accessories When you receive your PC, unpack all the componentsUnpacking Your PC Try to move it without helpConnecting the Mouse, Keyboard, Display and Printer Down before connecting headphones or speakers Connecting Audio AccessoriesVolume control in that position Damage your hearingConnectors are shaped to go in one way only Connecting the Power CablesTo grounded outlets PC is as class 1 laser productStopping Your PC Starting and Stopping Your PCStarting Your PC Setting an Administrator Password Setting PasswordsPassword, on Setting a User PasswordThen press ActionAdditional Information and Help Using Power ManagementSetting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Before switching it on again Accessories You Can InstallAccessory part numbers Removing the Cover Replacing the Cover after Installing AccessoriesRemoving and Replacing the Cover Removing the Air Flow Guide Static electricity can damage electronic components Installing MemoryMain Memory Modules How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Drives Hard disk driveConfiguration Connections to Data Cables You install additional devicesInstalling an Additional Hard Disk Drive Install any other accessories, before replacing the cover Connectors are shaped to go in one way only. See Internal Not attempt to make any adjustment of the laser unitConnectors on page 20 for more information about which Connectors to useTo Install a Drive Configuring non-Plug and Play ISA Accessory Boards Installing Accessory BoardsConfiguring Accessory Boards with Plug and Play Installing the Board Secure the board Installing an OverDrive Processor Processor processor Troubleshooting Your PC HP Summary Screen Solving ProblemsIf Your PC Does Not Start Properly Display is Blank and There Are No Error MessagesAction Reference Check all internal cables If you are Unable to Change any Values in SetupIf a Post Error Message is Displayed Clear the configuration Clearing the PC’s Configuration MemoryIf Your Keyboard Does Not Work If Your PC Has a Hardware ProblemDisplay Does Not Work Properly Ensure that the keyboard is correctly connectedIf Nothing is Displayed on the Screen Ensure that the mouse is correctly connected If Your Mouse Does Not WorkIf Your Printer Does Not Work If the Hard Disk Does Not Work If the Flexible Disk Drive Does Not WorkNot Work If the CD-ROM Drive Has a ProblemCD-ROM Drive is Idle If an Accessory Board Does Not WorkIf You Have Forgotten Your Password If Your PC Has a Software ProblemIf the Date and Time are Incorrect If Your Application Software Does Not WorkIf Your PC Has an Audio Problem Humming Noise From most local stores Changing the BatteryTroubleshooting Your PC Changing the Battery Bus Switch1 Technical Information Needed for TroubleshootingSystem Board Switches HDD Accessories Power ConsumptionAll measurements are in watts rms 180 MHz 200 MHz OffIRQs, DMAs, and I/O Addresses Used by Your PC HP Summary Screen HP Summary Screen and Setup ProgramVA/6xxx Copyright 1995 Hewlett-Packard GZ.xx.xx Using the HP Setup ProgramI n Settings and exit the Setup programTroubleshooting Your PC HP Summary Screen and Setup Program Troubleshooting Your PC HP Summary Screen and Setup Program Hewlett Packard Support and Information Services Introduction Service Means of AccessHP SupportPack Your HP Authorized ResellerRegion Phone Number Fax Number HP Support Assistant CD-ROMAt the CompuServe ! prompt, type GO HP Hewlett-Packard Information ServicesHP Forum on CompuServe HP Forum on America Online HP World Wide Web Site HP BBS LibraryCountry Number Baud Rate World-Wide Web URLHP FAXback on Demand-HP First Access MethodHP Audio Tips USA only HP Automated Support Directory Country/RegionAustralia Asia Pacific Ordering Drivers and Bios on DisketteEurope HP Support Services Country Language Local Number Hewlett-Packard Telephone SupportNumber is +1 970 Number Method of Payment Charge Type Lifeline Telephone SupportHP Network Phone-in Support Service NPS Covered Time Available From SummaryAsia Hewlett-Packard Marketing HeadquartersPage Glossary Glossary Index URL Regulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Troubleshooting and Support HP Help Setup HP User’s GuideReference HP Help