HP 772n (US/CAN) Troubleshooting, Enabling DMA on hard drives and Windows 98/Me, Professional

Page 6
Chapter 9 Troubleshooting

Product Information

Drive Specifications

Interfaces

Installation and Configuration

Drive Operation

Tips and Techniques

Software

Maintenance

Troubleshooting

Warranty and Support

Release Notes

Discontinued Products

 

 

 

 

Chapter 9 Troubleshooting

Up-To-Date Troubleshooting Information - - - - - - - - - - - - - - - - - - - - - -

- - - - -

- 81

HP Troubleshooting Assistant - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

- 81

Improving Drive Performance and Reducing Errors - - - - - - - - - - - - - - -

- - - - -

- 81

Enabling Direct Memory Access to Enhance System Performance - -

- - - - -

- 81

Enabling DMA on HP IDE CD/DVD Drives and Windows 98/Me

- - - - -

82

Enabling DMA on hard drives and Windows 98/Me - - - - - - - -

- - - - -

82

Enabling DMA on HP IDE CD/DVD Drives and Windows 2000

 

 

Professional - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

82

Enabling DMA on hard drives and Windows 2000 Professional

- - - - -

82

DMA will not stay enabled - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

Reasons why DMA will not stay enabled after restarting your computer 83

Other problems occurred after enabling DMA - - - - - - - - - - - -

- - - - -

83

Other performance issues - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

40-conductor, 40-pin vs. 80-conductor, 40-pin IDE cables - - -

- - - - -

83

Software Errors - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

HP RecordNow reported it was unable to read fast enough - - - - - - -

- - - - -

83

HP RecordNow reported that there was a problem reading the disc

 

 

being copied - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

Clean the CD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

Try using a different source drive - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

Try using your HP drive as both the source and destination drive - - - -

84

If you're trying to record to an 80-minute CD - - - - - - - - - - - -

- - - - -

84

HP RecordNow reported a write error - - - - - - - - - - - - - - - - - - - - - -

- - - - -

84

The CD-R or CD-RW disc may be scratched, damaged, or dirty

- - - - -

84

HP RecordNow reported that your HP drive is in use - - - - - - - - - - -

- - - - -

84

HP RecordNow reported that the source disc cannot be copied - - - -

- - - - -

84

Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

84

Your HP drive is installed, but does not appear in Windows Explorer

- - - - -

84

Your HP drive is installed and appears in Windows Explorer, but now other devices

such as CD-ROM or DVD-ROM drives do not appear in Windows

 

 

Explorer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

84

Check IDE/SCSI ribbon cables - - - - - - - - - - - - - - - - - - - - - - - - - -

- 84

Check data connectors for bent pins - - - - - - - - - - - - - - - - - - - - - -

- - 85

Check external SCSI cables - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Change drive letter assignments - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Windows assigned the wrong drive letters to your drives - - - - - - - - - - - -

- - 85

Windows 95/98/Me - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Windows NT - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Windows 2000 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

The HP drive's software installation fails - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Uninstall the HP drive software: - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Reinstall your HP drive's software. - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Making Audio CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

HP RecordNow reported an error while copying an audio CD or you hear clicks

and pops when playing audio CDs - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Try using a different source drive - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

HP RecordNow reported an incorrect file format - - - - - - - - - - - - - - - - -

- - 86

See also: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Reading CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

A computer CD-ROM drive cannot read a recorded disc - - - - - - - - - - - -

- - 86

The disc is scratched, damaged, or dirty - - - - - - - - - - - - - - - - - - - -

- - 86

Try reading the disc in an HP drive, if available - - - - - - - - - - - - - - -

- - 86

Some CD-ROM drives read discs very slowly if Read Ahead capabilities are

enabled in Windows 95/98/Me. - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

Turn off Read Ahead capabilities for the drive. - - - - - - - - - - - - - - -

- - 87

If these suggestions do not solve the problem, try these possible solutions: 87

You used CD-R media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

You used CD-RW media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

If you're trying to read an 80-minute CD - - - - - - - - - - - - - - - - - - - - - -

- - 87

A home, auto, or portable stereo CD player cannot play a recorded disc

- - 87

Make sure this is an audio CD, not a data CD - - - - - - - - - - - - - - - -

- - 87

Use the correct media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

If an error occurs while recording - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

You hear clicks, pops, and skips - - - - - - - - - - - - - - - - - - - - - - - - -

- - 88

See Also: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 88

hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01

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Contents
Technical Support Solutions Guide 10/25/01 - TSSGdvd100iFall2001.pdfChapters hp dvd-writerChapter ContentsDrive Specifications Product InformationChapter 4 Installation and Configuration Chapter 3 InterfacesChapter 5 Drive Operation Chapter 7 SoftwareChapter 6 Tips and Techniques Chapter 8 Maintenance Try using a different source drive Chapter 9 TroubleshootingOther problems occurred after enabling DMA Enabling DMA on hard drives and Windows 98/MeChapter 10 Warranty and Support Chapter 11 Release NotesChapter 12 Discontinued Products Figures Tables Table 24 Location C\Winnt\System32\ NT & Win2kProduct History What is MultiRead?Chapter 1 Product Information CD TechnologyCD-R/CD-RW Media Read/Write Compatibility Disc Storage Capacity of HP ProductsDVD Media Read/Write Compatibility DVD PlayersProduct Positioning Laser SafetyProduct Service Part Number Parts Available for the hp dvd-writer DriveProduct Current ProductsTable 4 Current HP CD-Writer Products TypeSystem Requirements Chapter 2 Drive SpecificationsPhysical Specifications MountingPhysical Specifications Figure 1 Bottom View of the hp dvd-writer dvd100i Drivehp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 2 Side View of the hp dvd-writer dvd100i DriveWeight net Box Size and Weight for hp dvd-writer dvd100i DriveTable 6 Dimensions and Weight of the hp dvd-writer dvd100i Drive Table 7 Box Size and Weight of hp dvd-writer dvd100i DriveTray Locking Mechanism Table 9 Emergency Ejection SpecificationTable 10 Auto Insertion Specification Manual EjectionSignal Connector Connector and Jumpers on hp dvd-writer dvd100i DrivePower Connector Missing Pin 20 key pin Figure 6 Interface ConnectorMaster/Slave and Cable Select Table 12 ATA-2 SignalsSignal Pin #Figure 8 Audio Connector Output Pins Front Audio Output Analog Audio Output ConnectorsDigital Audio Output Connectors Figure 9 Digital Audio Connector Output PinsAudio Logical Recording FormatRIP Speed Preventive Maintenance Reliability SpecificationsErrors Acoustic Power EmissionsPower Management Electrical SpecificationsPower Power InputPerformance of the Drive Performance SpecificationsBuffer Disc Finalization TimeBurst Transfer Rate Backup Rate NativeBackup Rate Compressed Transfer RatesVibration Environmental SpecificationsTemperature HumidityCountry Product Safety SpecificationsCertification Programs AgencyReferences Packet Interface Extension ATA/ATAPI-4, RevisionDiscussion of References Specification “White Book”, N.V. Philips, Sony CorpATA Packet Interface for CD-R/RW Devices, Revision Chapter 3 Interfaces ATA/ATAPIATA/ATAPI Figure 11 40-Pin IDE Connector IDE ConnectorsFigure 10 IDE Connectors hp dvd-writer driveFigure 12 Align Pin 1 to the IDE Connector in the Computer Figure 13 Align Pin 1 on the DriveChapter 4 Installation and Configuration PC Desktop Minimum System RequirementsNOTE HP MyDVD does not run on Windows NT What’s in the Box Installing the hp dvd-writer dvd100i DriveFigure 14 hp dvd-writer Installation Menu Screen Inserting DiscStarting Installation Viewing the Install VideoPrinting the Install Recommendation 1. Click Start Installation on the Installation menuInstalling the Hardware Figure 16 Unplug the ComputerFigure 17 A Free Drive Bay Figure 18 Setting Jumpers on the Drive Figure 19 Rails for Mounting the Drive10. Slide the hp dvd-writer drive partially into the bay Figure 20 Audio Cable Connector on Drive Back Figure 21 Data Cable Connector on Drive BackAudio Connector Figure 23 An hp dvd-writer Drive Not Sharing the Data Cable Figure 22 An hp dvd-writer Drive Sharing the Data CableInstalling the hp dvd-writer dvd100i Drive NOTE Improper connection of the power cable will damage the drive Figure 24 Power Connector on Drive BackFigure 25 Securing the Drive in the Bay Figure 26 Connect the Computer to Power Installing the SoftwareVendor Software Installation Restarting the ComputerStart Menu Program Group Names Identifying the hp dvd-writer DriveDesktop Icon Figure 27 HP CD-Writer Desktop IconStartPrograms Hewlett-PackardHP DVD-WriterHP DVD-WriteerUninstall Uninstalling SoftwareHP DLA, Version 2.5 on page HP Simple Backup on page Additional Reference InformationDisc Loading Mechanism Chapter 5 Drive OperationBezel Figure 28 BezelTable 19 Emergency Ejection Specification Volume ControlTable 20 Auto Insertion Specification Disc Ejection MechanismStarting Software HP Simple BackupPowerDVD Figure 29 hp dvd-writer Desktop IconFrequently Asked Questions Chapter 6 Tips and TechniquesPage that support the MultiRead specification. This is because CD-ReWritable discs are Q A Q A Q A Chapter 7 Software Start Menu Choices for Core SoftwareTable 22 Location C\Program Files\HP MyCD default Installing HP RecordNowFiles Installed for HP RecordNow HP RecordNowTable 23 Location C\Program Files\HP MyCD\Media Using HP RecordNowStarting HP RecordNow DateFigure 33 HP RecordNow Welcome Screen Making an Exact Copy of a Disc2. Click HP RecordNow To make an exact copy of a discTo create a data disc Making a Data DiscMaking a Music Disc from Audio Files To make a music disc from audio filesMaking a Music Disc from other CDs Making a Disc for an MP3 PlayerTo make a music disc from existing CDs CDDB OptionsTo make a music disc for an MP3 player Advanced Tab Warn me when appending to a data discGeneral Tab Eject drives automaticallyTips and Tricks My proxy server requires loginCDDB Tab Use Burn-ProofTotal time of your audio tracks Using the Back buttonDragging files from Windows Explorer to HP RecordNow Changing CD Recorder drivesPreviewing Audio Files TroubleshootingSelecting Audio Files Renaming Audio TracksDefault Value Table 26 HP MyCD Registry KeysKey Name To uninstall HP RecordNow from Windows NT Uninstalling HP RecordNowTo uninstall HP RecordNow from Windows To uninstall HP RecordNow from Windows Millennium EditionFiles installed to “Target Directory\INSTALL” Basic Installation Locations for HP DLAInstalling HP DLA HP DLAFiles installed to “Target Directory\SYSTEM” Files installed to “Windows Directory\HELP” DLA Engine InstallationShared Components Installation Files installed to “Windows Directory\SYSTEM32\DRIVERS”Format Using HP DLAStarting HP DLA 2. Click HP DLAMake Compatible To format a compact discTo make your disc compatible Preferences To customize your settingsTips Explore Button3. Click Add/Remove Programs then click the Install/Uninstall tab Uninstalling HP DLA2. Select Settings then Control Panel 2. Select Settings then Control Panel 3. Click Add/Remove ProgramsHP MyDVD FeaturesInstallation System RequirementsStartProgramsHewlett-PackardHP DVD-WriterHP DVD-Writer Using HP MyDVDStarting HP MyDVD Select StartProgramsMyDVDMyDVDPhone Customer SupportSupport Provider USA and CanadaStarting HP Simple Backup HP Simple BackupUsing HP Simple Backup Figure 41 HP DVD-Writer Desktop Icon 2. Click HP Simple BackupCustom Backup Errors and Warnings ReportFull System Backup Complete System RestoreSupport Provider for HP Simple Backup Using PowerDVD PowerDVDManuals for PowerDVD Starting PowerDVDFigure 46 PowerDVD Screen International HeadquartersPowerDVD Product Care Chapter 8 MaintenanceProduct Cleaning DriveHP Troubleshooting Assistant Chapter 9 TroubleshootingUp-To-Date Troubleshooting Information Improving Drive Performance and Reducing ErrorsEnabling DMA on HP IDE CD/DVD Drives and Windows 98/Me NOTE USB CD Writers do not have the DMA feature available7. Click the Advanced Settings tab Enabling DMA on hard drives and Windows 98/MeOther performance issues Software ErrorsDMA will not stay enabled Reasons why DMA will not stay enabled after restarting your computerYour HP drive is installed, but does not appear in Windows Explorer InstallationHP RecordNow reported a write error Try using your HP drive as both the source and destination driveDouble-click Administrative Tools Check data connectors for bent pinsCommon , and click Disk Administrator Check external SCSI cablesReinstall your HP drives software The HP drives software installation failsUninstall the HP drive software HP RecordNow reported a write error on pageIf youre trying to read an 80-minute CD If an error occurs while recording4. Click the File System button in the Advanced settings box Turn off Read Ahead capabilities for the drive80-Minute CDs An error occurred while recordingHigh Speed CDs See AlsoYou are using a non-HP CD-R 80-minute CD You cannot write to an 80-minute CD using your HP driveYou are using an HP CD-R 80-minute CD Use HP mediaWindows 2000 Professional 2. Click the Performance and Maintenance iconUnable to Hear Music Windows MeSimple Backup and DLA can’t be used simultaneously DLA 2.5 Known ProblemsInstallation allowed to Network Drives Incorrect error message with Win 95 and OfficeZero length file is left at end of filled compressed media Win 98SE DLA causing EZ CD Creator 4 to crashCannot change volume label in Windows ME Network sharing is not supported with DLA3. Go to Recording Not formatting when drag and drop from Explorer to unformatted media4. Remove the check from “enable CD recording on this drive” Reboot PTR#5044348Chapter 10 Warranty and Support hp dvd-writer dvd100i Warranty InformationDURATION OF LIMITED WARRANTY Electronic Services E-Mail FTP Site Telephone Product Service and SupportSupport Parts List Product Service and SupportWindows NT 4.0 ATAPI Driver Issues Chapter 11 Release NotesHP CD-WRITER, hp dvd-writer 6. Enable DMA to Reduce Buffer Underruns How to use this document2. Delay After Cancel HP RecordNow, Version10. Problems formatting previously formatted DVD/CD-RW media 7. Incompatibility with Direct CD 8. Incompatibility with MS Backup9. Problems with High Speed CD-RW Media 11. Problems reading CD-R media 12. Multiple drive incompatibilities11. Problems reading CD-R media 8. Incompatibility with MS Backup9. Problems with High Speed CD-RW Media 6. Compressed Data5. Disaster Recovery on FAT32 or DBCS Systems 1. Multiple SCSI Device SetupsBackup 3. Delay After Media Format, Media Initialize, or Canceled9. USB and Firewire 1394 Devices 12. HP Simple Backup and Active Desktop Applications8. Booting from CD 10. Disaster Recovery Configuration17. Conflict With Microsoft System Restore To use Disaster RecoveryTo restore busy files 18. PCHealth Updates on Windows ME 19. Device Issues With Windows Media Player20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB Table 29 HP CD-Writer Drives No Longer Sold Chapter 12 Discontinued ProductsDrives No Longer Sold Drive Family
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