HP 792.se Win 98SE DLA causing EZ CD Creator 4 to crash, Cannot change volume label in Windows ME

Page 92
Win 98SE DLA causing EZ CD Creator 4 to crash

Product Information

Drive Specifications

Interfaces

Installation and Configuration

Drive Operation

Tips and Techniques

Software

Maintenance

Troubleshooting

Warranty and Support

Release Notes

Discontinued Products

 

 

 

 

Win 98SE DLA causing EZ CD Creator 4 to crash

EZ CD Creator will cause a “Creatr32 caused an invalid page fault in module Kernel32.dll” error. The error will occur with the following scenario:

1.Install DLA.

2.Install EZ CD Creator 4 and reboot.

3.Format a disk using DLA.

4.Move some files to the CD.

5.Eject the disk and close DLA.

6.Insert a new disk.

7.Start EZ CD and copy files into browser window.

8.Choose advanced and make sure it's track at once.

9.Do either create or test & create.

Error:

Creatr32 caused an invalid page fault in module Kernel32.dll

Workaround:

Installing EZCD first, then DLA fixes the problem This error only occurs in Win 98SE. (PTR#5038418)

Cannot change volume label in Windows ME

Cannot change the volume label on a CDRW with explorer in Win ME.

When trying to change the volume label on a CDRW in explorer, Win ME gives an error “can't label network drive”. This is an issue with Win ME. The label command is making an assumption that non-hard drives are network drives. Label.exe should call into our file system via our IOCTL call with sub function 0x8 (to query if the drive is removable)...but never does. (PTR# 5037611)

Zero length file is left at end of filled compressed media.

The last file being copied to a compressed media when the disk is filled creates the file but is zero bytes long. DLA can not predict disc capacity when figuring in compression.

There is no known work around. (PTR#5038660)

Network sharing is not supported with DLA

Sharing a DLA drive across a network is not supported. It can result in the host system locking up, receiving a BSOD or rebooting.

As sharing is not a requirement for this release. (PTR#5034607)

Drive not responding to close command

DLA cannot currently close an open drive.

The user will have to manually close the drive.

(PTR#5044543)

CDR Media from Direct CD is not supported.

Media that was previously used by DirectCD cannot be used with DLA.

With an open session CDR the user will receive an error “Access is denied” when writing data with DLA.

(PTR#5044651)

When trying to format a CDR that was formatted with Direct CD the user will receive a “This disc is a read only disc and cannot be formatted” error (PTR#5044721)

Installer doesn't prompt to uninstall or disable built in Roxio software On Windows XP

Windows XP comes with CD mastering software built in (Roxio). During the installation of DLA the user will not be prompt to disable or uninstall the mastering application.

To disable the XP mastering applet the user needs to:

1.

Right click on the CD-Writer.

 

 

 

2.

Go to Properties.

 

 

 

 

 

 

 

 

hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01

DLA 2.5 Known Problems

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Image 92 Contents
10/25/01 - TSSGdvd100iFall2001.pdf ChaptersTechnical Support Solutions Guide hp dvd-writerContents Drive SpecificationsChapter Product InformationChapter 4 Installation and Configuration Chapter 3 InterfacesChapter 6 Tips and Techniques Chapter 5 Drive OperationChapter 7 Software Chapter 8 Maintenance Chapter 9 Troubleshooting Other problems occurred after enabling DMATry using a different source drive Enabling DMA on hard drives and Windows 98/MeChapter 10 Warranty and Support Chapter 11 Release NotesChapter 12 Discontinued Products Figures Tables Table 24 Location C\Winnt\System32\ NT & Win2kWhat is MultiRead? Chapter 1 Product InformationProduct History CD TechnologyDisc Storage Capacity of HP Products DVD Media Read/Write CompatibilityCD-R/CD-RW Media Read/Write Compatibility DVD PlayersLaser Safety Product Service Part NumberProduct Positioning Parts Available for the hp dvd-writer DriveCurrent Products Table 4 Current HP CD-Writer ProductsProduct TypeChapter 2 Drive Specifications Physical SpecificationsSystem Requirements MountingFigure 1 Bottom View of the hp dvd-writer dvd100i Drive hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01Physical Specifications Figure 2 Side View of the hp dvd-writer dvd100i DriveBox Size and Weight for hp dvd-writer dvd100i Drive Table 6 Dimensions and Weight of the hp dvd-writer dvd100i DriveWeight net Table 7 Box Size and Weight of hp dvd-writer dvd100i DriveTable 9 Emergency Ejection Specification Table 10 Auto Insertion SpecificationTray Locking Mechanism Manual EjectionConnector and Jumpers on hp dvd-writer dvd100i Drive Power ConnectorSignal Connector Missing Pin 20 key pin Figure 6 Interface ConnectorTable 12 ATA-2 Signals SignalMaster/Slave and Cable Select Pin #Analog Audio Output Connectors Digital Audio Output ConnectorsFigure 8 Audio Connector Output Pins Front Audio Output Figure 9 Digital Audio Connector Output PinsRIP Speed AudioLogical Recording Format Reliability Specifications ErrorsPreventive Maintenance Acoustic Power EmissionsElectrical Specifications PowerPower Management Power InputPerformance Specifications BufferPerformance of the Drive Disc Finalization TimeBackup Rate Native Backup Rate CompressedBurst Transfer Rate Transfer RatesEnvironmental Specifications TemperatureVibration HumidityProduct Safety Specifications Certification ProgramsCountry AgencyReferences Packet Interface Extension ATA/ATAPI-4, RevisionATA Packet Interface for CD-R/RW Devices, Revision Discussion of ReferencesSpecification “White Book”, N.V. Philips, Sony Corp ATA/ATAPI Chapter 3 InterfacesATA/ATAPI IDE Connectors Figure 10 IDE ConnectorsFigure 11 40-Pin IDE Connector hp dvd-writer driveFigure 12 Align Pin 1 to the IDE Connector in the Computer Figure 13 Align Pin 1 on the DriveNOTE HP MyDVD does not run on Windows NT Chapter 4 Installation and ConfigurationPC Desktop Minimum System Requirements Installing the hp dvd-writer dvd100i Drive Figure 14 hp dvd-writer Installation Menu ScreenWhat’s in the Box Inserting DiscViewing the Install Video Printing the Install RecommendationStarting Installation 1. Click Start Installation on the Installation menuFigure 17 A Free Drive Bay Installing the HardwareFigure 16 Unplug the Computer 10. Slide the hp dvd-writer drive partially into the bay Figure 18 Setting Jumpers on the DriveFigure 19 Rails for Mounting the Drive Audio Connector Figure 20 Audio Cable Connector on Drive BackFigure 21 Data Cable Connector on Drive Back Installing the hp dvd-writer dvd100i Drive Figure 23 An hp dvd-writer Drive Not Sharing the Data CableFigure 22 An hp dvd-writer Drive Sharing the Data Cable Figure 25 Securing the Drive in the Bay NOTE Improper connection of the power cable will damage the driveFigure 24 Power Connector on Drive Back Installing the Software Vendor Software InstallationFigure 26 Connect the Computer to Power Restarting the ComputerIdentifying the hp dvd-writer Drive Desktop IconStart Menu Program Group Names Figure 27 HP CD-Writer Desktop IconUninstalling Software HP DLA, Version 2.5 on page HP Simple Backup on pageStartPrograms Hewlett-PackardHP DVD-WriterHP DVD-WriteerUninstall Additional Reference InformationChapter 5 Drive Operation BezelDisc Loading Mechanism Figure 28 BezelVolume Control Table 20 Auto Insertion SpecificationTable 19 Emergency Ejection Specification Disc Ejection MechanismHP Simple Backup PowerDVDStarting Software Figure 29 hp dvd-writer Desktop IconFrequently Asked Questions Chapter 6 Tips and TechniquesPage that support the MultiRead specification. This is because CD-ReWritable discs are Q A Q A Q A Chapter 7 Software Start Menu Choices for Core SoftwareInstalling HP RecordNow Files Installed for HP RecordNowTable 22 Location C\Program Files\HP MyCD default HP RecordNowUsing HP RecordNow Starting HP RecordNowTable 23 Location C\Program Files\HP MyCD\Media DateMaking an Exact Copy of a Disc 2. Click HP RecordNowFigure 33 HP RecordNow Welcome Screen To make an exact copy of a discMaking a Data Disc Making a Music Disc from Audio FilesTo create a data disc To make a music disc from audio filesTo make a music disc from existing CDs Making a Music Disc from other CDsMaking a Disc for an MP3 Player To make a music disc for an MP3 player CDDBOptions Warn me when appending to a data disc General TabAdvanced Tab Eject drives automaticallyMy proxy server requires login CDDB TabTips and Tricks Use Burn-ProofUsing the Back button Dragging files from Windows Explorer to HP RecordNowTotal time of your audio tracks Changing CD Recorder drivesTroubleshooting Selecting Audio FilesPreviewing Audio Files Renaming Audio TracksKey Name Default ValueTable 26 HP MyCD Registry Keys Uninstalling HP RecordNow To uninstall HP RecordNow from WindowsTo uninstall HP RecordNow from Windows NT To uninstall HP RecordNow from Windows Millennium EditionBasic Installation Locations for HP DLA Installing HP DLAFiles installed to “Target Directory\INSTALL” HP DLAFiles installed to “Target Directory\SYSTEM” DLA Engine Installation Shared Components InstallationFiles installed to “Windows Directory\HELP” Files installed to “Windows Directory\SYSTEM32\DRIVERS”Using HP DLA Starting HP DLAFormat 2. Click HP DLATo make your disc compatible Make CompatibleTo format a compact disc To customize your settings TipsPreferences Explore ButtonUninstalling HP DLA 2. Select Settings then Control Panel3. Click Add/Remove Programs then click the Install/Uninstall tab 2. Select Settings then Control Panel 3. Click Add/Remove ProgramsFeatures InstallationHP MyDVD System RequirementsUsing HP MyDVD Starting HP MyDVDStartProgramsHewlett-PackardHP DVD-WriterHP DVD-Writer Select StartProgramsMyDVDMyDVDCustomer Support Support ProviderPhone USA and CanadaHP Simple Backup Using HP Simple BackupStarting HP Simple Backup Figure 41 HP DVD-Writer Desktop Icon 2. Click HP Simple BackupErrors and Warnings Report Full System BackupCustom Backup Complete System RestoreSupport Provider for HP Simple Backup PowerDVD Manuals for PowerDVDUsing PowerDVD Starting PowerDVDPowerDVD Figure 46 PowerDVD ScreenInternational Headquarters Chapter 8 Maintenance Product CleaningProduct Care DriveChapter 9 Troubleshooting Up-To-Date Troubleshooting InformationHP Troubleshooting Assistant Improving Drive Performance and Reducing ErrorsNOTE USB CD Writers do not have the DMA feature available 7. Click the Advanced Settings tabEnabling DMA on HP IDE CD/DVD Drives and Windows 98/Me Enabling DMA on hard drives and Windows 98/MeSoftware Errors DMA will not stay enabledOther performance issues Reasons why DMA will not stay enabled after restarting your computerInstallation HP RecordNow reported a write errorYour HP drive is installed, but does not appear in Windows Explorer Try using your HP drive as both the source and destination driveCheck data connectors for bent pins Common , and click Disk AdministratorDouble-click Administrative Tools Check external SCSI cablesThe HP drives software installation fails Uninstall the HP drive softwareReinstall your HP drives software HP RecordNow reported a write error on pageIf an error occurs while recording 4. Click the File System button in the Advanced settings boxIf youre trying to read an 80-minute CD Turn off Read Ahead capabilities for the driveAn error occurred while recording High Speed CDs80-Minute CDs See AlsoYou cannot write to an 80-minute CD using your HP drive You are using an HP CD-R 80-minute CDYou are using a non-HP CD-R 80-minute CD Use HP media2. Click the Performance and Maintenance icon Unable to Hear MusicWindows 2000 Professional Windows MeDLA 2.5 Known Problems Installation allowed to Network DrivesSimple Backup and DLA can’t be used simultaneously Incorrect error message with Win 95 and OfficeWin 98SE DLA causing EZ CD Creator 4 to crash Cannot change volume label in Windows MEZero length file is left at end of filled compressed media Network sharing is not supported with DLANot formatting when drag and drop from Explorer to unformatted media 4. Remove the check from “enable CD recording on this drive” Reboot3. Go to Recording PTR#5044348DURATION OF LIMITED WARRANTY Chapter 10 Warranty and Supporthp dvd-writer dvd100i Warranty Information Product Service and Support Support Parts ListElectronic Services E-Mail FTP Site Telephone Product Service and SupportHP CD-WRITER, hp dvd-writer Windows NT 4.0 ATAPI Driver IssuesChapter 11 Release Notes How to use this document 2. Delay After Cancel6. Enable DMA to Reduce Buffer Underruns HP RecordNow, Version7. Incompatibility with Direct CD 8. Incompatibility with MS Backup 9. Problems with High Speed CD-RW Media10. Problems formatting previously formatted DVD/CD-RW media 11. Problems reading CD-R media 12. Multiple drive incompatibilities8. Incompatibility with MS Backup 9. Problems with High Speed CD-RW Media11. Problems reading CD-R media 6. Compressed Data1. Multiple SCSI Device Setups Backup5. Disaster Recovery on FAT32 or DBCS Systems 3. Delay After Media Format, Media Initialize, or Canceled12. HP Simple Backup and Active Desktop Applications 8. Booting from CD9. USB and Firewire 1394 Devices 10. Disaster Recovery ConfigurationTo restore busy files 17. Conflict With Microsoft System RestoreTo use Disaster Recovery 20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB 18. PCHealth Updates on Windows ME19. Device Issues With Windows Media Player Chapter 12 Discontinued Products Drives No Longer SoldTable 29 HP CD-Writer Drives No Longer Sold Drive Family
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