HP Troubleshooting Assistant

HP 732c (US), 740n (US) Up-To-Date Troubleshooting Information, HP Troubleshooting Assistant

Page 81

Chapter 9 Troubleshooting

This chapter provides descriptions and solutions for some hp dvd-writer drive hardware and software problems, and is organized as follows:

Up-To-Date Troubleshooting Information	p. 81
HP Troubleshooting Assistant	p. 81
Improving Drive Performance and Reducing Errors	p. 81
Software Errors	p. 83
Installation	p. 84
Making Audio CDs	p. 86
Reading CDs	p. 86
High Speed CDs	p. 88
80-Minute CDs	p. 88
Unable to Hear Music	p. 90
DLA 2.5 Known Problems	p. 91

Up-To-Date Troubleshooting Information

Up-to-date troubleshooting information is available from the following web sites: http: //www. hp. com/support/dvd-compatibility

http: //www. hp. com/support/dvd-capture

http: //www. hp. com/support/dvd-mydvd

http: //www. hp. com/support/dla

Frequently asked questions and answers are provided in Chapter 6 Tips and Techniques.

Release Notes for the hp dvd-writerdvd100i drives are on page 96.

More troubleshooting information is available in the browser-based HP Troubleshooting Assistant, which is installed with the drive.

NOTE: Double-click on the hp dvd-writer icon on the desktop, then click on Help, then click on Troubleshooting.

Figure 47 hp troubleshooting screen

Improving Drive Performance and Reducing Errors

Enabling Direct Memory Access to Enhance System Performance

Many computers and computer hardware devices come with a feature called Direct Memory Access (DMA). When you enable DMA, you accelerate data transfer between hardware devices because of a shortcut called the DMA channel. The DMA channel permits data to completely bypass the computer's CPU and travel directly from main system memory to the intended hardware device. By removing the CPU passageway,

hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01

Up-To-Date Troubleshooting Information

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Contents

Chapters 10/25/01 - TSSGdvd100iFall2001.pdfTechnical Support Solutions Guide hp dvd-writerDrive Specifications ContentsChapter Product InformationChapter 3 Interfaces Chapter 4 Installation and ConfigurationChapter 5 Drive Operation Chapter 7 SoftwareChapter 6 Tips and Techniques Chapter 8 Maintenance Other problems occurred after enabling DMA Chapter 9 TroubleshootingTry using a different source drive Enabling DMA on hard drives and Windows 98/MeChapter 11 Release Notes Chapter 10 Warranty and SupportChapter 12 Discontinued Products Figures Table 24 Location C\Winnt\System32\ NT & Win2k TablesChapter 1 Product Information What is MultiRead?Product History CD TechnologyDVD Media Read/Write Compatibility Disc Storage Capacity of HP ProductsCD-R/CD-RW Media Read/Write Compatibility DVD PlayersProduct Service Part Number Laser SafetyProduct Positioning Parts Available for the hp dvd-writer DriveTable 4 Current HP CD-Writer Products Current ProductsProduct TypePhysical Specifications Chapter 2 Drive SpecificationsSystem Requirements Mountinghp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 1 Bottom View of the hp dvd-writer dvd100i DrivePhysical Specifications Figure 2 Side View of the hp dvd-writer dvd100i DriveTable 6 Dimensions and Weight of the hp dvd-writer dvd100i Drive Box Size and Weight for hp dvd-writer dvd100i DriveWeight net Table 7 Box Size and Weight of hp dvd-writer dvd100i DriveTable 10 Auto Insertion Specification Table 9 Emergency Ejection SpecificationTray Locking Mechanism Manual EjectionPower Connector Connector and Jumpers on hp dvd-writer dvd100i DriveSignal Connector Missing Pin 20 key pin Figure 6 Interface ConnectorSignal Table 12 ATA-2 SignalsMaster/Slave and Cable Select Pin #Digital Audio Output Connectors Analog Audio Output ConnectorsFigure 8 Audio Connector Output Pins Front Audio Output Figure 9 Digital Audio Connector Output PinsAudio Logical Recording FormatRIP Speed Errors Reliability SpecificationsPreventive Maintenance Acoustic Power EmissionsPower Electrical SpecificationsPower Management Power InputBuffer Performance SpecificationsPerformance of the Drive Disc Finalization TimeBackup Rate Compressed Backup Rate NativeBurst Transfer Rate Transfer RatesTemperature Environmental SpecificationsVibration HumidityCertification Programs Product Safety SpecificationsCountry AgencyPacket Interface Extension ATA/ATAPI-4, Revision ReferencesDiscussion of References Specification “White Book”, N.V. Philips, Sony CorpATA Packet Interface for CD-R/RW Devices, Revision Chapter 3 Interfaces ATA/ATAPIATA/ATAPI Figure 10 IDE Connectors IDE ConnectorsFigure 11 40-Pin IDE Connector hp dvd-writer driveFigure 13 Align Pin 1 on the Drive Figure 12 Align Pin 1 to the IDE Connector in the ComputerChapter 4 Installation and Configuration PC Desktop Minimum System RequirementsNOTE HP MyDVD does not run on Windows NT Figure 14 hp dvd-writer Installation Menu Screen Installing the hp dvd-writer dvd100i DriveWhat’s in the Box Inserting DiscPrinting the Install Recommendation Viewing the Install VideoStarting Installation 1. Click Start Installation on the Installation menuInstalling the Hardware Figure 16 Unplug the ComputerFigure 17 A Free Drive Bay Figure 18 Setting Jumpers on the Drive Figure 19 Rails for Mounting the Drive10. Slide the hp dvd-writer drive partially into the bay Figure 20 Audio Cable Connector on Drive Back Figure 21 Data Cable Connector on Drive BackAudio Connector Figure 23 An hp dvd-writer Drive Not Sharing the Data Cable Figure 22 An hp dvd-writer Drive Sharing the Data CableInstalling the hp dvd-writer dvd100i Drive NOTE Improper connection of the power cable will damage the drive Figure 24 Power Connector on Drive BackFigure 25 Securing the Drive in the Bay Vendor Software Installation Installing the SoftwareFigure 26 Connect the Computer to Power Restarting the ComputerDesktop Icon Identifying the hp dvd-writer DriveStart Menu Program Group Names Figure 27 HP CD-Writer Desktop IconHP DLA, Version 2.5 on page HP Simple Backup on page Uninstalling SoftwareStartPrograms Hewlett-PackardHP DVD-WriterHP DVD-WriteerUninstall Additional Reference InformationBezel Chapter 5 Drive OperationDisc Loading Mechanism Figure 28 BezelTable 20 Auto Insertion Specification Volume ControlTable 19 Emergency Ejection Specification Disc Ejection MechanismPowerDVD HP Simple BackupStarting Software Figure 29 hp dvd-writer Desktop IconChapter 6 Tips and Techniques Frequently Asked QuestionsPage that support the MultiRead specification. This is because CD-ReWritable discs are Q A Q A Q A Start Menu Choices for Core Software Chapter 7 SoftwareFiles Installed for HP RecordNow Installing HP RecordNowTable 22 Location C\Program Files\HP MyCD default HP RecordNowStarting HP RecordNow Using HP RecordNowTable 23 Location C\Program Files\HP MyCD\Media Date2. Click HP RecordNow Making an Exact Copy of a DiscFigure 33 HP RecordNow Welcome Screen To make an exact copy of a discMaking a Music Disc from Audio Files Making a Data DiscTo create a data disc To make a music disc from audio filesMaking a Music Disc from other CDs Making a Disc for an MP3 PlayerTo make a music disc from existing CDs CDDB OptionsTo make a music disc for an MP3 player General Tab Warn me when appending to a data discAdvanced Tab Eject drives automaticallyCDDB Tab My proxy server requires loginTips and Tricks Use Burn-ProofDragging files from Windows Explorer to HP RecordNow Using the Back buttonTotal time of your audio tracks Changing CD Recorder drivesSelecting Audio Files TroubleshootingPreviewing Audio Files Renaming Audio TracksDefault Value Table 26 HP MyCD Registry KeysKey Name To uninstall HP RecordNow from Windows Uninstalling HP RecordNowTo uninstall HP RecordNow from Windows NT To uninstall HP RecordNow from Windows Millennium EditionInstalling HP DLA Basic Installation Locations for HP DLAFiles installed to “Target Directory\INSTALL” HP DLAFiles installed to “Target Directory\SYSTEM” Shared Components Installation DLA Engine InstallationFiles installed to “Windows Directory\HELP” Files installed to “Windows Directory\SYSTEM32\DRIVERS”Starting HP DLA Using HP DLAFormat 2. Click HP DLAMake Compatible To format a compact discTo make your disc compatible Tips To customize your settingsPreferences Explore Button2. Select Settings then Control Panel Uninstalling HP DLA3. Click Add/Remove Programs then click the Install/Uninstall tab 2. Select Settings then Control Panel 3. Click Add/Remove ProgramsInstallation FeaturesHP MyDVD System RequirementsStarting HP MyDVD Using HP MyDVDStartProgramsHewlett-PackardHP DVD-WriterHP DVD-Writer Select StartProgramsMyDVDMyDVDSupport Provider Customer SupportPhone USA and CanadaUsing HP Simple Backup HP Simple BackupStarting HP Simple Backup Figure 41 HP DVD-Writer Desktop Icon 2. Click HP Simple BackupFull System Backup Errors and Warnings ReportCustom Backup Complete System RestoreSupport Provider for HP Simple Backup Manuals for PowerDVD PowerDVDUsing PowerDVD Starting PowerDVDFigure 46 PowerDVD Screen International HeadquartersPowerDVD Product Cleaning Chapter 8 MaintenanceProduct Care DriveUp-To-Date Troubleshooting Information Chapter 9 TroubleshootingHP Troubleshooting Assistant Improving Drive Performance and Reducing Errors7. Click the Advanced Settings tab NOTE USB CD Writers do not have the DMA feature availableEnabling DMA on HP IDE CD/DVD Drives and Windows 98/Me Enabling DMA on hard drives and Windows 98/MeDMA will not stay enabled Software ErrorsOther performance issues Reasons why DMA will not stay enabled after restarting your computerHP RecordNow reported a write error InstallationYour HP drive is installed, but does not appear in Windows Explorer Try using your HP drive as both the source and destination driveCommon , and click Disk Administrator Check data connectors for bent pinsDouble-click Administrative Tools Check external SCSI cablesUninstall the HP drive software The HP drives software installation failsReinstall your HP drives software HP RecordNow reported a write error on page4. Click the File System button in the Advanced settings box If an error occurs while recordingIf youre trying to read an 80-minute CD Turn off Read Ahead capabilities for the driveHigh Speed CDs An error occurred while recording80-Minute CDs See AlsoYou are using an HP CD-R 80-minute CD You cannot write to an 80-minute CD using your HP driveYou are using a non-HP CD-R 80-minute CD Use HP mediaUnable to Hear Music 2. Click the Performance and Maintenance iconWindows 2000 Professional Windows MeInstallation allowed to Network Drives DLA 2.5 Known ProblemsSimple Backup and DLA can’t be used simultaneously Incorrect error message with Win 95 and OfficeCannot change volume label in Windows ME Win 98SE DLA causing EZ CD Creator 4 to crashZero length file is left at end of filled compressed media Network sharing is not supported with DLA4. Remove the check from “enable CD recording on this drive” Reboot Not formatting when drag and drop from Explorer to unformatted media3. Go to Recording PTR#5044348Chapter 10 Warranty and Support hp dvd-writer dvd100i Warranty InformationDURATION OF LIMITED WARRANTY Support Parts List Product Service and SupportElectronic Services E-Mail FTP Site Telephone Product Service and SupportWindows NT 4.0 ATAPI Driver Issues Chapter 11 Release NotesHP CD-WRITER, hp dvd-writer 2. Delay After Cancel How to use this document6. Enable DMA to Reduce Buffer Underruns HP RecordNow, Version9. Problems with High Speed CD-RW Media 7. Incompatibility with Direct CD 8. Incompatibility with MS Backup10. Problems formatting previously formatted DVD/CD-RW media 11. Problems reading CD-R media 12. Multiple drive incompatibilities9. Problems with High Speed CD-RW Media 8. Incompatibility with MS Backup11. Problems reading CD-R media 6. Compressed DataBackup 1. Multiple SCSI Device Setups5. Disaster Recovery on FAT32 or DBCS Systems 3. Delay After Media Format, Media Initialize, or Canceled8. Booting from CD 12. HP Simple Backup and Active Desktop Applications9. USB and Firewire 1394 Devices 10. Disaster Recovery Configuration17. Conflict With Microsoft System Restore To use Disaster RecoveryTo restore busy files 18. PCHealth Updates on Windows ME 19. Device Issues With Windows Media Player20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB Drives No Longer Sold Chapter 12 Discontinued ProductsTable 29 HP CD-Writer Drives No Longer Sold Drive Family

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