DLA 2.5 Known Problems

Product Information	Drive Specifications	Interfaces	Installation and Configuration
Drive Operation	Tips and Techniques	Software	Maintenance
Troubleshooting	Warranty and Support	Release Notes	Discontinued Products

DirectCD media read in DLA shows incorrect date/time

If a CD written to by DirectCD is read with DLA,

There may be a difference between the DLA date/time stamp and the date/time stamp recorded from DirectCD.

The original date/time stamp from DirectCD is correct, with DLA’s is not.

We cannot determine if Direct CD is writing to the media correctly. DirectCD may be the only program that can view this correctly. (PTR#5043900)

Backpack Re-Writer 4A: Not Detected by DLA.

A warning message from DLA

"No compatible CD Recordable or CD Re-Writable devices could be found on your system." When using a Backpack Re-writer 4A.

Problem Description:

DLA appears to interfere with the driver installation for the Backpack Re-writer. If you install the Backpack software first, restart the machine and install DLA, and restart once more, you will not encounter any problems. However, if you install DLA first, restart the machine and install the Backpack driver software, and restart once more, you receive the above warning from DLA.

Despite this error message, the Backpack drive is mounted and has an assigned drive- letter. You can browse the drive from My Computer and it is displayed within the Device Manager. The drive will be recognized if you restart the computer another time. (PTR#5043061)

Installation allowed to Network Drives

The installation path will allow choices to a network drive. The user will not be warned of any problems. However, the user will receive an error “No compatible devices could not be found on your system” when they try to run DLA. This is due to the necessary driver files not available at the time of bootup.

The only solution is to have the user install all files to a local hard drive. (PTR#5043959)

Simple Backup and DLA can’t be used simultaneously

This result is exclusive to computers with a CD-ROM and a CD-RW device or multiple CD-RW devices installed.

When Simple Backup is in use for one optical device, it blocks access to all other optical devices that are configured on that system.

This status is independent of device type, interface or bus configurations. Once the Simple Backup operation is completed, access to all optical drives is restored.

The DLA product will report that the drive is in use if access is attempted during any Simple Backup operation.

(PTR#5044123)

Very long volume label names get truncated in DLA tab and DLA properties

During the formatting of a CDR a name of 25 characters or more can be created. However the name will be truncated at the 25th letter. (PTR#5044132)

Disabling auto-insert results in DLA not recognizing discs.

If auto-insertnotification is disabled, DLA will not recognize a disc in the drive. Other applications can see it and use the disc fine.

The user must enable auto-insert notification. (PTR#5039302)

Incorrect error message with Win 95 and Office 97

If a user removes the media from the drive and tries to save a file through Office 97, they will receive an error message “Floppy is not in use.” The message should be “please insert media in drive.”

This error is limited to Windows 95 and Office 97. This may not be intuitive to the customer. This means that the CD-RW drive does not have media inserted. (PTR#5037772)

Two Identical drives not recognized

If there are two identical drives installed on the same system, DLA will only recognize one drive.

This is a limitation of the CDB driver. (PTR#5039525)

hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01

DLA 2.5 Known Problems

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