Support Provider for HP Simple Backup, Error/Warning

HP 770k (LA), 740n (US), 792.se Support Provider for HP Simple Backup, Error/Warning, Description

Page 77

Product Information	Drive Specifications	Interfaces	Installation and Configuration
Drive Operation	Tips and Techniques	Software	Maintenance
Troubleshooting	Warranty and Support	Release Notes	Discontinued Products

Error/Warning	Description

Error reading data from file	•	File or directory may be corrupted. Recommend
system		running ScanDisk on that drive prior to backup.
	•	You may not have proper read access to that file
		or directory (i.e. Windows NT security
		permission).

File/directory not found	File or directory was missing during backup. The
	files or directories selected for backup may have
	been moved or deleted by another application. If
	you would like these files backed up, locate them
	and perform a Custom Backup on these files.

Error creating file/directory	•	File may be in use. Make sure the file you are
		restoring is not open or running.
	•	You may not have proper write access to that file
		or directory (i.e. Windows NT security
		permission).
	•	The hard disk you are restoring to may be
		corrupted. Recommend running ScanDisk on
		that drive prior to restore.

File/directory missing or	These files or directories were not successfully
corrupt during backup	backed up due to one or more of the errors above.
	Therefore, they are not available for restore on the
	backup media. This is simply a warning. To avoid
	receiving these errors in the future, follow the
	instructions above.

Error/Warning	Description

File/directory busy or	These files or directories were not successfully
access denied during	backed up due to one or more of the errors above.
backup	Therefore, they are not available for restore on the
	backup media. This is simply a warning. To avoid
	receiving these errors in the future, follow the
	instructions above.

Support Provider for HP Simple Backup

First Tier Support is provided by Hewlett-Packard.

Second Tier Support is provided by VERITAS.

hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01

HP Simple Backup

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Contents

Chapters 10/25/01 - TSSGdvd100iFall2001.pdfTechnical Support Solutions Guide hp dvd-writerDrive Specifications ContentsChapter Product InformationChapter 3 Interfaces Chapter 4 Installation and ConfigurationChapter 6 Tips and Techniques Chapter 5 Drive OperationChapter 7 Software Chapter 8 Maintenance Other problems occurred after enabling DMA Chapter 9 TroubleshootingTry using a different source drive Enabling DMA on hard drives and Windows 98/MeChapter 11 Release Notes Chapter 10 Warranty and SupportChapter 12 Discontinued Products Figures Table 24 Location C\Winnt\System32\ NT & Win2k TablesChapter 1 Product Information What is MultiRead?Product History CD TechnologyDVD Media Read/Write Compatibility Disc Storage Capacity of HP ProductsCD-R/CD-RW Media Read/Write Compatibility DVD PlayersProduct Service Part Number Laser SafetyProduct Positioning Parts Available for the hp dvd-writer DriveTable 4 Current HP CD-Writer Products Current ProductsProduct TypePhysical Specifications Chapter 2 Drive SpecificationsSystem Requirements Mountinghp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 1 Bottom View of the hp dvd-writer dvd100i DrivePhysical Specifications Figure 2 Side View of the hp dvd-writer dvd100i DriveTable 6 Dimensions and Weight of the hp dvd-writer dvd100i Drive Box Size and Weight for hp dvd-writer dvd100i DriveWeight net Table 7 Box Size and Weight of hp dvd-writer dvd100i DriveTable 10 Auto Insertion Specification Table 9 Emergency Ejection SpecificationTray Locking Mechanism Manual EjectionPower Connector Connector and Jumpers on hp dvd-writer dvd100i DriveSignal Connector Missing Pin 20 key pin Figure 6 Interface ConnectorSignal Table 12 ATA-2 SignalsMaster/Slave and Cable Select Pin #Digital Audio Output Connectors Analog Audio Output ConnectorsFigure 8 Audio Connector Output Pins Front Audio Output Figure 9 Digital Audio Connector Output PinsRIP Speed AudioLogical Recording Format Errors Reliability SpecificationsPreventive Maintenance Acoustic Power EmissionsPower Electrical SpecificationsPower Management Power InputBuffer Performance SpecificationsPerformance of the Drive Disc Finalization TimeBackup Rate Compressed Backup Rate NativeBurst Transfer Rate Transfer RatesTemperature Environmental SpecificationsVibration HumidityCertification Programs Product Safety SpecificationsCountry AgencyPacket Interface Extension ATA/ATAPI-4, Revision ReferencesATA Packet Interface for CD-R/RW Devices, Revision Discussion of ReferencesSpecification “White Book”, N.V. Philips, Sony Corp ATA/ATAPI Chapter 3 InterfacesATA/ATAPI Figure 10 IDE Connectors IDE ConnectorsFigure 11 40-Pin IDE Connector hp dvd-writer driveFigure 13 Align Pin 1 on the Drive Figure 12 Align Pin 1 to the IDE Connector in the ComputerNOTE HP MyDVD does not run on Windows NT Chapter 4 Installation and ConfigurationPC Desktop Minimum System Requirements Figure 14 hp dvd-writer Installation Menu Screen Installing the hp dvd-writer dvd100i DriveWhat’s in the Box Inserting DiscPrinting the Install Recommendation Viewing the Install VideoStarting Installation 1. Click Start Installation on the Installation menuFigure 17 A Free Drive Bay Installing the HardwareFigure 16 Unplug the Computer 10. Slide the hp dvd-writer drive partially into the bay Figure 18 Setting Jumpers on the DriveFigure 19 Rails for Mounting the Drive Audio Connector Figure 20 Audio Cable Connector on Drive BackFigure 21 Data Cable Connector on Drive Back Installing the hp dvd-writer dvd100i Drive Figure 23 An hp dvd-writer Drive Not Sharing the Data CableFigure 22 An hp dvd-writer Drive Sharing the Data Cable Figure 25 Securing the Drive in the Bay NOTE Improper connection of the power cable will damage the driveFigure 24 Power Connector on Drive Back Vendor Software Installation Installing the SoftwareFigure 26 Connect the Computer to Power Restarting the ComputerDesktop Icon Identifying the hp dvd-writer DriveStart Menu Program Group Names Figure 27 HP CD-Writer Desktop IconHP DLA, Version 2.5 on page HP Simple Backup on page Uninstalling SoftwareStartPrograms Hewlett-PackardHP DVD-WriterHP DVD-WriteerUninstall Additional Reference InformationBezel Chapter 5 Drive OperationDisc Loading Mechanism Figure 28 BezelTable 20 Auto Insertion Specification Volume ControlTable 19 Emergency Ejection Specification Disc Ejection MechanismPowerDVD HP Simple BackupStarting Software Figure 29 hp dvd-writer Desktop IconChapter 6 Tips and Techniques Frequently Asked QuestionsPage that support the MultiRead specification. This is because CD-ReWritable discs are Q A Q A Q A Start Menu Choices for Core Software Chapter 7 SoftwareFiles Installed for HP RecordNow Installing HP RecordNowTable 22 Location C\Program Files\HP MyCD default HP RecordNowStarting HP RecordNow Using HP RecordNowTable 23 Location C\Program Files\HP MyCD\Media Date2. Click HP RecordNow Making an Exact Copy of a DiscFigure 33 HP RecordNow Welcome Screen To make an exact copy of a discMaking a Music Disc from Audio Files Making a Data DiscTo create a data disc To make a music disc from audio filesTo make a music disc from existing CDs Making a Music Disc from other CDsMaking a Disc for an MP3 Player To make a music disc for an MP3 player CDDBOptions General Tab Warn me when appending to a data discAdvanced Tab Eject drives automaticallyCDDB Tab My proxy server requires loginTips and Tricks Use Burn-ProofDragging files from Windows Explorer to HP RecordNow Using the Back buttonTotal time of your audio tracks Changing CD Recorder drivesSelecting Audio Files TroubleshootingPreviewing Audio Files Renaming Audio TracksKey Name Default ValueTable 26 HP MyCD Registry Keys To uninstall HP RecordNow from Windows Uninstalling HP RecordNowTo uninstall HP RecordNow from Windows NT To uninstall HP RecordNow from Windows Millennium EditionInstalling HP DLA Basic Installation Locations for HP DLAFiles installed to “Target Directory\INSTALL” HP DLAFiles installed to “Target Directory\SYSTEM” Shared Components Installation DLA Engine InstallationFiles installed to “Windows Directory\HELP” Files installed to “Windows Directory\SYSTEM32\DRIVERS”Starting HP DLA Using HP DLAFormat 2. Click HP DLATo make your disc compatible Make CompatibleTo format a compact disc Tips To customize your settingsPreferences Explore Button2. Select Settings then Control Panel Uninstalling HP DLA3. Click Add/Remove Programs then click the Install/Uninstall tab 2. Select Settings then Control Panel 3. Click Add/Remove ProgramsInstallation FeaturesHP MyDVD System RequirementsStarting HP MyDVD Using HP MyDVDStartProgramsHewlett-PackardHP DVD-WriterHP DVD-Writer Select StartProgramsMyDVDMyDVDSupport Provider Customer SupportPhone USA and CanadaUsing HP Simple Backup HP Simple BackupStarting HP Simple Backup Figure 41 HP DVD-Writer Desktop Icon 2. Click HP Simple BackupFull System Backup Errors and Warnings ReportCustom Backup Complete System RestoreSupport Provider for HP Simple Backup Manuals for PowerDVD PowerDVDUsing PowerDVD Starting PowerDVDPowerDVD Figure 46 PowerDVD ScreenInternational Headquarters Product Cleaning Chapter 8 MaintenanceProduct Care DriveUp-To-Date Troubleshooting Information Chapter 9 TroubleshootingHP Troubleshooting Assistant Improving Drive Performance and Reducing Errors7. Click the Advanced Settings tab NOTE USB CD Writers do not have the DMA feature availableEnabling DMA on HP IDE CD/DVD Drives and Windows 98/Me Enabling DMA on hard drives and Windows 98/MeDMA will not stay enabled Software ErrorsOther performance issues Reasons why DMA will not stay enabled after restarting your computerHP RecordNow reported a write error InstallationYour HP drive is installed, but does not appear in Windows Explorer Try using your HP drive as both the source and destination driveCommon , and click Disk Administrator Check data connectors for bent pinsDouble-click Administrative Tools Check external SCSI cablesUninstall the HP drive software The HP drives software installation failsReinstall your HP drives software HP RecordNow reported a write error on page4. Click the File System button in the Advanced settings box If an error occurs while recordingIf youre trying to read an 80-minute CD Turn off Read Ahead capabilities for the driveHigh Speed CDs An error occurred while recording80-Minute CDs See AlsoYou are using an HP CD-R 80-minute CD You cannot write to an 80-minute CD using your HP driveYou are using a non-HP CD-R 80-minute CD Use HP mediaUnable to Hear Music 2. Click the Performance and Maintenance iconWindows 2000 Professional Windows MeInstallation allowed to Network Drives DLA 2.5 Known ProblemsSimple Backup and DLA can’t be used simultaneously Incorrect error message with Win 95 and OfficeCannot change volume label in Windows ME Win 98SE DLA causing EZ CD Creator 4 to crashZero length file is left at end of filled compressed media Network sharing is not supported with DLA4. Remove the check from “enable CD recording on this drive” Reboot Not formatting when drag and drop from Explorer to unformatted media3. Go to Recording PTR#5044348DURATION OF LIMITED WARRANTY Chapter 10 Warranty and Supporthp dvd-writer dvd100i Warranty Information Support Parts List Product Service and SupportElectronic Services E-Mail FTP Site Telephone Product Service and SupportHP CD-WRITER, hp dvd-writer Windows NT 4.0 ATAPI Driver IssuesChapter 11 Release Notes 2. Delay After Cancel How to use this document6. Enable DMA to Reduce Buffer Underruns HP RecordNow, Version9. Problems with High Speed CD-RW Media 7. Incompatibility with Direct CD 8. Incompatibility with MS Backup10. Problems formatting previously formatted DVD/CD-RW media 11. Problems reading CD-R media 12. Multiple drive incompatibilities9. Problems with High Speed CD-RW Media 8. Incompatibility with MS Backup11. Problems reading CD-R media 6. Compressed DataBackup 1. Multiple SCSI Device Setups5. Disaster Recovery on FAT32 or DBCS Systems 3. Delay After Media Format, Media Initialize, or Canceled8. Booting from CD 12. HP Simple Backup and Active Desktop Applications9. USB and Firewire 1394 Devices 10. Disaster Recovery ConfigurationTo restore busy files 17. Conflict With Microsoft System RestoreTo use Disaster Recovery 20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB 18. PCHealth Updates on Windows ME19. Device Issues With Windows Media Player Drives No Longer Sold Chapter 12 Discontinued ProductsTable 29 HP CD-Writer Drives No Longer Sold Drive Family

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