HP 8370 (US/CAN), 8380 (US/CAN) manual Troubleshooting

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2Troubleshooting

Chapter 2 covers the following topics:

•Solving general computer problems

•Solving problems with specific components

•Solving Windows desktop problems

Chapter 2 • Troubleshooting

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Contents Getting Help Page Contents Upgrading and Servicing Finding Information and Solving Problems Where to Go for Help Getting Help from the HP Support Center HP Support Center Options Using System ToolsHP Utilities in the HP Support Center Getting Help from the Internet Restoring Your Software Running the System Recovery ProgramRestoring Applications To restore certain applications Turn on your computerCalling HP Support Troubleshooting My computer won’t turn on at all General ProblemsMy computer or part of it doesn’t seem to be working General Protection Fault error occurred Need more space on my hard disk Non-System Disk error occurredMy computer is taking longer to start up than it did before Answering Machine Installed a new printer or other device, and it won’t workThink my computer has a virus Computer’s answering machine never answers the phoneCan’t hear messages as they are left Double-click the Volume icon on the taskbarCan’t record an outgoing message Can’t hear phone messages when I play them backCD-ROM or DVD is playing erratically Fax and Phone DisplayCan’t dial out Incoming faxes are not picked up automatically Message Check error log appears in the status windowKeyboard My mouse doesn’t work, even though everything else does MouseMy computer doesn’t make any sound SoundSpeakerphone Windows Desktop Volume is either too loud or too softCan’t hear the other person clearly or at all ’m having trouble understanding the Windows desktopMy program window disappeared My taskbar disappearedTurn off the Internet Explorer Channel Bar Are underlinedMy desktop has a toolbar that belongs in the taskbar Getting Help Upgrading and Servicing Your Computer Connecting External Components Connecting to a Stereo System Creating Audio Files Connecting to a Television Set Connecting the PC to Your TV Composite Connection Connecting the PC to Your TV S-Video Connection Connecting a Digital Camera Removing the Computer Covers and Other Components Before You Begin Removing the Back Panel Removing the Right Side Panel Removing the Left Side Panel Removing the Fan Replacing the Battery 16 MB 32 MB 64 MB 128 MB Adding MemorySdram Installing a DimmGetting Help Removing a Dimm Installing Add-in Cards Upgrading and Servicing Your Computer Attached to the card. Then, holding the card by its Upgrading and Servicing Your Computer Reach inside the frame and remove the expansion slot cover D If the New Card or Device Isn’t Working What Is Plug and Play?Adding Drives Replace the back panel see Replacing the Back Panel on Replacing the Fan Replacing Computer Covers and Other ComponentsReplacing the Left Side Panel Replacing the Right Side Panel Replacing the Back Panel Starting the Bios Setup Program Using the Bios Setup ProgramBios Settings Main Setting Auto Suspend in the BiosTo disable Auto Suspend, choose Disable Index General Protection Fault error Single-click mode, turning off, 24 software 5967-6539