HP 8380 (US/CAN), 8370 (US/CAN) manual Using System Tools, HP Support Center Options

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HP Support Center Options

Software Help

Each software package shipped with your

 

computer is listed here, along with its

 

manual (if there is one), online Help, and a

 

support phone number.

Hardware Help

Information on hardware components (such

 

as your keyboard) is located here.

HP Pavilion

Online manuals are found here. Software

Library

manuals (also found under Software Help)

 

are found here as well.

Tutorials

Learn skills such as creating software

 

shortcuts and changing the color of your

 

screen background by taking the short

 

lessons found here.

Common

Common questions that HP Customer Care

Questions

Center personnel are frequently asked are

 

listed and answered here. Subjects range

 

from modems to the Internet to MS-DOS

 

and more. Check here if you have a question

 

about your computer.

System

Here you will find system tools to clean up

Maintenance

your hard disk and remove viruses.

Technical

Find information about your technical

Support

support options here.

Using System Tools

All of your system maintenance tools are organized in one convenient location — the HP Support Center. You can run special utilities provided by HP, as well as the Microsoft system tools.

To access system tools from the HP Support Center:

1 Double-click the HP Support Center icon on the desktop.

2Click System Maintenance. The HP-provided tools are described in the following table. You will also find links to the Microsoft system tools (such as ScanDisk and Disk Defragmenter).

4Getting Help

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Contents Getting Help Page Contents Upgrading and Servicing Finding Information and Solving Problems Where to Go for Help Getting Help from the HP Support Center Using System Tools HP Support Center OptionsGetting Help from the Internet HP Utilities in the HP Support CenterRunning the System Recovery Program Restoring Your SoftwareTo restore certain applications Turn on your computer Restoring ApplicationsCalling HP Support Troubleshooting My computer or part of it doesn’t seem to be working General ProblemsMy computer won’t turn on at all General Protection Fault error occurred My computer is taking longer to start up than it did before Non-System Disk error occurredNeed more space on my hard disk Installed a new printer or other device, and it won’t work Answering MachineThink my computer has a virus Computer’s answering machine never answers the phoneDouble-click the Volume icon on the taskbar Can’t hear messages as they are leftCD-ROM or DVD is playing erratically Can’t hear phone messages when I play them backCan’t record an outgoing message Can’t dial out DisplayFax and Phone Message Check error log appears in the status window Incoming faxes are not picked up automaticallyKeyboard Mouse My mouse doesn’t work, even though everything else doesSound My computer doesn’t make any soundSpeakerphone Volume is either too loud or too soft Windows DesktopCan’t hear the other person clearly or at all ’m having trouble understanding the Windows desktopMy taskbar disappeared My program window disappearedAre underlined Turn off the Internet Explorer Channel BarMy desktop has a toolbar that belongs in the taskbar Getting Help Upgrading and Servicing Your Computer Connecting External Components Connecting to a Stereo System Creating Audio Files Connecting to a Television Set Connecting the PC to Your TV Composite Connection Connecting the PC to Your TV S-Video Connection Connecting a Digital Camera Removing the Computer Covers and Other Components Before You Begin Removing the Back Panel Removing the Right Side Panel Removing the Left Side Panel Removing the Fan Replacing the Battery Adding Memory 16 MB 32 MB 64 MB 128 MBInstalling a Dimm SdramGetting Help Removing a Dimm Installing Add-in Cards Upgrading and Servicing Your Computer Attached to the card. Then, holding the card by its Upgrading and Servicing Your Computer Reach inside the frame and remove the expansion slot cover D What Is Plug and Play? If the New Card or Device Isn’t WorkingAdding Drives Replace the back panel see Replacing the Back Panel on Replacing Computer Covers and Other Components Replacing the FanReplacing the Left Side Panel Replacing the Right Side Panel Replacing the Back Panel Bios Settings Using the Bios Setup ProgramStarting the Bios Setup Program Setting Auto Suspend in the Bios MainTo disable Auto Suspend, choose Disable Index General Protection Fault error Single-click mode, turning off, 24 software 5967-6539