HP 8380 (US/CAN), 8370 (US/CAN) manual Where to Go for Help

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Where to Go for Help

Hewlett-Packard offers a number of support solutions for HP Pavilion PC owners, and this guide describes each of these options.

•Personal Guide If you are having trouble with Microsoft® Windows®, try running the tutorials in Personal Guide. See “Learning About the Windows Desktop” in the Getting Started guide. You can also use the Windows Help system by choosing the Help option on the Start menu.

•HP Support Center The HP Support Center offers help with your hardware and software, contains support contact numbers, and includes a collection of system tools. See “Getting Help from the HP Support Center” on page 3.

•HP At Home The HP At Home Web site includes an online System Guide. See “Getting Help from the Internet” on page 5.

•HP Pavilion Recovery The Recovery CDs allow you to restore the software that originally came with your computer. See “Restoring Your Software” on page 6.

•Troubleshooting Chapter 2 of this guide provides a list of problems, along with possible solutions. Just look up the area or component you are having trouble with, and try the solutions listed. See page 9.

•HP Customer Care Center If you are still having problems, call the HP Customer Care Center. See “Calling HP Support” on page 8.

2Getting Help

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Contents Getting Help Page Contents Upgrading and Servicing Finding Information and Solving Problems Where to Go for Help Getting Help from the HP Support Center Using System Tools HP Support Center OptionsGetting Help from the Internet HP Utilities in the HP Support CenterRunning the System Recovery Program Restoring Your SoftwareTo restore certain applications Turn on your computer Restoring ApplicationsCalling HP Support Troubleshooting General Problems My computer won’t turn on at allMy computer or part of it doesn’t seem to be working General Protection Fault error occurred Non-System Disk error occurred Need more space on my hard diskMy computer is taking longer to start up than it did before Think my computer has a virus Installed a new printer or other device, and it won’t workAnswering Machine Computer’s answering machine never answers the phoneDouble-click the Volume icon on the taskbar Can’t hear messages as they are leftCan’t hear phone messages when I play them back Can’t record an outgoing messageCD-ROM or DVD is playing erratically Display Fax and PhoneCan’t dial out Message Check error log appears in the status window Incoming faxes are not picked up automaticallyKeyboard Mouse My mouse doesn’t work, even though everything else doesSound My computer doesn’t make any soundSpeakerphone Can’t hear the other person clearly or at all Volume is either too loud or too softWindows Desktop ’m having trouble understanding the Windows desktopMy taskbar disappeared My program window disappearedAre underlined Turn off the Internet Explorer Channel BarMy desktop has a toolbar that belongs in the taskbar Getting Help Upgrading and Servicing Your Computer Connecting External Components Connecting to a Stereo System Creating Audio Files Connecting to a Television Set Connecting the PC to Your TV Composite Connection Connecting the PC to Your TV S-Video Connection Connecting a Digital Camera Removing the Computer Covers and Other Components Before You Begin Removing the Back Panel Removing the Right Side Panel Removing the Left Side Panel Removing the Fan Replacing the Battery Adding Memory 16 MB 32 MB 64 MB 128 MBInstalling a Dimm SdramGetting Help Removing a Dimm Installing Add-in Cards Upgrading and Servicing Your Computer Attached to the card. Then, holding the card by its Upgrading and Servicing Your Computer Reach inside the frame and remove the expansion slot cover D What Is Plug and Play? If the New Card or Device Isn’t WorkingAdding Drives Replace the back panel see Replacing the Back Panel on Replacing Computer Covers and Other Components Replacing the FanReplacing the Left Side Panel Replacing the Right Side Panel Replacing the Back Panel Using the Bios Setup Program Starting the Bios Setup ProgramBios Settings Setting Auto Suspend in the Bios MainTo disable Auto Suspend, choose Disable Index General Protection Fault error Single-click mode, turning off, 24 software 5967-6539