HP 8370 (US/CAN) manual Getting Help from the Internet, HP Utilities in the HP Support Center

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HP Utilities in the HP Support Center

Virus Protection If your system is infected with a virus, it can display any number of symptoms. When in doubt, run this utility, especially if you download software from the Internet or use shareware.

HP Pavilion Before you got your computer, HP did a Recovery CDs backup of your entire system. The backup

CDs are included with your system in case you need to restore any software that was originally on your computer.

Getting Help from the Internet

Hewlett-Packard has a Web site on the Internet dedicated to HP Pavilion PC owners. The HP At Home Web site includes the following:

An online System Guide with technical support information

To go to this Web site using the Easy Internet Access browser:

1Double-click the Easy Internet Access icon on your desktop, or press the Internet button on your keyboard.

2In the Browser Selector dialog box, click Easy Internet Access browser.

3Click Start.

4Click the HP At Home button to go to the HP At Home Web site.

If you are using another browser, you can go to the Web site by entering the following address:

http://www.hp-at-home.com

Software updates

Answers to frequently asked questions

Chapter 1 Finding Information and Solving Problems

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Contents Getting Help Page Contents Upgrading and Servicing Finding Information and Solving Problems Where to Go for Help Getting Help from the HP Support Center HP Support Center Options Using System ToolsHP Utilities in the HP Support Center Getting Help from the InternetRestoring Your Software Running the System Recovery ProgramRestoring Applications To restore certain applications Turn on your computerCalling HP Support Troubleshooting General Problems My computer won’t turn on at allMy computer or part of it doesn’t seem to be working General Protection Fault error occurred Non-System Disk error occurred Need more space on my hard diskMy computer is taking longer to start up than it did before Answering Machine Installed a new printer or other device, and it won’t workThink my computer has a virus Computer’s answering machine never answers the phoneCan’t hear messages as they are left Double-click the Volume icon on the taskbarCan’t hear phone messages when I play them back Can’t record an outgoing messageCD-ROM or DVD is playing erratically Display Fax and PhoneCan’t dial out Incoming faxes are not picked up automatically Message Check error log appears in the status windowKeyboard My mouse doesn’t work, even though everything else does MouseMy computer doesn’t make any sound SoundSpeakerphone Windows Desktop Volume is either too loud or too softCan’t hear the other person clearly or at all ’m having trouble understanding the Windows desktopMy program window disappeared My taskbar disappearedTurn off the Internet Explorer Channel Bar Are underlinedMy desktop has a toolbar that belongs in the taskbar Getting Help Upgrading and Servicing Your Computer Connecting External Components Connecting to a Stereo System Creating Audio Files Connecting to a Television Set Connecting the PC to Your TV Composite Connection Connecting the PC to Your TV S-Video Connection Connecting a Digital Camera Removing the Computer Covers and Other Components Before You Begin Removing the Back Panel Removing the Right Side Panel Removing the Left Side Panel Removing the Fan Replacing the Battery 16 MB 32 MB 64 MB 128 MB Adding MemorySdram Installing a DimmGetting Help Removing a Dimm Installing Add-in Cards Upgrading and Servicing Your Computer Attached to the card. Then, holding the card by its Upgrading and Servicing Your Computer Reach inside the frame and remove the expansion slot cover D If the New Card or Device Isn’t Working What Is Plug and Play?Adding Drives Replace the back panel see Replacing the Back Panel on Replacing the Fan Replacing Computer Covers and Other ComponentsReplacing the Left Side Panel Replacing the Right Side Panel Replacing the Back Panel Using the Bios Setup Program Starting the Bios Setup ProgramBios Settings Main Setting Auto Suspend in the BiosTo disable Auto Suspend, choose Disable Index General Protection Fault error Single-click mode, turning off, 24 software 5967-6539