HP 8380 (US/CAN), 8370 (US/CAN) manual Calling HP Support

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8Repeat steps 5–7 until you have recovered all the desired applications and drivers.

9When you are finished restoring applications, remove the Application Recovery CD, and click Restart to restart the computer.

Warning: Do not skip this last step! You must restart the computer when you are finished recovering applications.

Calling HP Support

If you need further support or your computer is completely nonfunctional, call the HP Customer Care Center. If you can, have your support ID number ready. To find your support ID number, press Alt+Ctrl+S or look for the sticker on the back or side of your computer.

Refer to your HP Pavilion PC Support Path card for the phone number to call.

8Getting Help

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Contents Getting Help Page Contents Upgrading and Servicing Finding Information and Solving Problems Where to Go for Help Getting Help from the HP Support Center Using System Tools HP Support Center OptionsGetting Help from the Internet HP Utilities in the HP Support CenterRunning the System Recovery Program Restoring Your SoftwareTo restore certain applications Turn on your computer Restoring ApplicationsCalling HP Support Troubleshooting General Problems My computer won’t turn on at allMy computer or part of it doesn’t seem to be working General Protection Fault error occurred Non-System Disk error occurred Need more space on my hard diskMy computer is taking longer to start up than it did before Installed a new printer or other device, and it won’t work Answering MachineThink my computer has a virus Computer’s answering machine never answers the phoneDouble-click the Volume icon on the taskbar Can’t hear messages as they are leftCan’t hear phone messages when I play them back Can’t record an outgoing messageCD-ROM or DVD is playing erratically Display Fax and PhoneCan’t dial out Message Check error log appears in the status window Incoming faxes are not picked up automaticallyKeyboard Mouse My mouse doesn’t work, even though everything else doesSound My computer doesn’t make any soundSpeakerphone Volume is either too loud or too soft Windows DesktopCan’t hear the other person clearly or at all ’m having trouble understanding the Windows desktopMy taskbar disappeared My program window disappearedAre underlined Turn off the Internet Explorer Channel BarMy desktop has a toolbar that belongs in the taskbar Getting Help Upgrading and Servicing Your Computer Connecting External Components Connecting to a Stereo System Creating Audio Files Connecting to a Television Set Connecting the PC to Your TV Composite Connection Connecting the PC to Your TV S-Video Connection Connecting a Digital Camera Removing the Computer Covers and Other Components Before You Begin Removing the Back Panel Removing the Right Side Panel Removing the Left Side Panel Removing the Fan Replacing the Battery Adding Memory 16 MB 32 MB 64 MB 128 MBInstalling a Dimm SdramGetting Help Removing a Dimm Installing Add-in Cards Upgrading and Servicing Your Computer Attached to the card. Then, holding the card by its Upgrading and Servicing Your Computer Reach inside the frame and remove the expansion slot cover D What Is Plug and Play? If the New Card or Device Isn’t WorkingAdding Drives Replace the back panel see Replacing the Back Panel on Replacing Computer Covers and Other Components Replacing the FanReplacing the Left Side Panel Replacing the Right Side Panel Replacing the Back Panel Using the Bios Setup Program Starting the Bios Setup ProgramBios Settings Setting Auto Suspend in the Bios MainTo disable Auto Suspend, choose Disable Index General Protection Fault error Single-click mode, turning off, 24 software 5967-6539