Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
Table 2-12 Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause | Solution | |
|
| |
To enable | ||
| 1. | Select Start > Control Panel. |
| 2. | |
| 3. | |
| 4. | Click Properties. |
| 5. | Click Configure. |
| 6. | Click the Power Management tab, then select the check |
|
| box to Allow this device to bring the computer out of |
|
| standby. |
| To enable | |
| 1. | Select Start > Control Panel. |
| 2. | Under Network and Internet, select View network |
|
| status and tasks. |
| 3. | In the Tasks list, select Manage network connections. |
| 4. | |
| 5. | Click the Properties button. |
| 6. | Click the Configure button. |
| 7. | Click the Power Management tab, then select the check |
|
| box to Allow this device to wake the computer. |
|
|
|
Network driver does not detect network controller. |
|
|
|
| |
Cause | Solution | |
|
|
|
Network controller is disabled. | 1. | Run Computer Setup and enable network controller. |
| 2. | Enable the network controller in the operating system via |
|
| Device Manager. |
|
| |
Incorrect network driver. | Check the network controller documentation for the correct | |
| driver or obtain the latest driver from the manufacturer’s Web | |
| site. |
|
|
|
|
34 Chapter 2 Troubleshooting Without Diagnostics | ENWW |