HP dx7300 manual Advanced Onboard Devices

Page 58

Table A-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

301-Keyboard Error

Keyboard failure.

1.

Reconnect keyboard with computer

 

 

 

turned off.

 

 

2.

Check connector for bent or missing

 

 

 

pins.

 

 

3.

Ensure that none of the keys are

 

 

 

depressed.

 

 

4.

Replace keyboard.

 

 

 

 

303-Keyboard Controller Error

I/O board keyboard controller.

1.

Reconnect keyboard with computer

 

 

 

turned off.

 

 

2.

Replace the system board.

 

 

 

 

304-Keyboard or System Unit Error

Keyboard failure.

1.

Reconnect the keyboard with computer

 

 

 

turned off.

 

 

2.

Ensure that none of the keys are

 

 

 

depressed.

 

 

3.

Replace the keyboard.

 

 

4.

Replace the system board.

 

 

 

 

404-Parallel Port Address Conflict Detected

Both external and internal ports are assigned

1.

Remove any parallel port expansion

 

to parallel port X.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS on page 60.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup.

 

 

 

410-Audio Interrupt Conflict

IRQ address conflicts with another device.

Enter Computer Setup and reset the IRQ in

 

 

Advanced > Onboard Devices.

 

 

 

411-Network Interface Card Interrupt Conflict

IRQ address conflicts with another device.

Enter Computer Setup and reset the IRQ in

 

 

Advanced > Onboard Devices.

 

 

 

 

501-Display Adapter Failure

Graphics display controller.

1.

Reseat the graphics card (if applicable).

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS on page 60.)

 

 

3.

Verify monitor is attached and turned

 

 

 

on.

 

 

4.

Replace the graphics card (if possible).

 

 

 

510-Flash Screen Image Corrupted

Flash Screen image has errors.

Reflash the system ROM with the latest BIOS

 

 

image.

 

 

 

 

511-CPU, CPUA, or CPUB Fan not Detected

CPU fan is not connected or may have

1.

Reseat CPU fan.

 

malfunctioned.

2.

Reseat fan cable.

 

 

 

 

3.

Replace CPU fan.

 

 

 

 

52 Appendix A POST Error Messages

ENWW

Image 58
Contents Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer SetupHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and ComfortHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Poor performance is experienced Cause SolutionRun Windows XP or Start Accessories Run Cause SolutionHard drive LED does not turn on green then 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Diskette drive cannot read a diskette Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Invalid system disk message is displayed Cause SolutionSecurity Password Options Storage Boot OrderBoot Storage Storage Options Removable MediaHard drive error occurs Cause Solution Solving Hard Drive Problems4Solving Hard Drive Problems Disk transaction problem Cause SolutionComputer will not boot from hard drive Cause Solution Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer seems to be locked up Cause SolutionAgain 5Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause SolutionEnww 6Solving Display Problems Solving Display ProblemsSolving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution 7Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Sound cuts in and out Cause SolutionSound from headphones is not clear or muffled Cause Solution Solving Printer Problems Solving Printer Problems8Solving Printer Problems 9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSelect Shut Down Solving Keyboard and Mouse Problems 10Solving Mouse Problems11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Once bad card is identified, remove and replace bad Solving Hardware Installation ProblemsGoes away Option card12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution 13Solving Memory Problems Solving Memory ProblemsSolving Memory Problems Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution 14Solving Processor Problems Solving Processor ProblemsSolving Processor Problems Some fans only operate when needed15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Enww 16Solving Drive Key Problems Solving Drive Key ProblemsSolving Drive Key Problems USB Drive Key not found identified Cause SolutionSolving Front Panel Component Problems 17Solving Front Panel Component Problems18Solving Internet Access Problems Solving Internet Access ProblemsSolving Internet Access Problems Unable to connect to the Internet Cause SolutionDouble-clickAgere Systems PCI-SV92PP Soft Click on System and MaintenanceModem Solving Software Problems Solving Software Problems19Solving Software Problems Contacting Customer Support Post Error Messages Table A-1Numeric Codes and Text Messages Appendix a Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionOn the Documentation and Diagnostics CD Post Numeric Codes and Text MessagesAdvanced Onboard Devices Control panel message Description Under Storage DPS Self-test SataEnww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset CmosLocate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos buttonDrive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex
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