HP dx7300 manual Enww

Page 61

Table A-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

ensure Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit.

1801-Microcode Patch Error	Processor is not supported by ROM BIOS.	1.	Upgrade BIOS to proper version.
		2.	Change the processor.

2200-PMM Allocation Error during MEBx	Memory error during POST execution of the	1.	Reboot the computer.
Download	Management Engine (ME) BIOS Extensions	2.	Unplug the power cord, re-seat the
	option ROM	2.	Unplug the power cord, re-seat the
			memory modules, and reboot the
			computer.
		3.	If the memory configuration was
			recently changed, unplug the computer,
			restore the original memory
			configuration, and reboot the computer.
		4.	If the error persists, replace the system
			board.

2201-MEBx Module did not checksum	Memory error during POST execution of the	1.	Reboot the computer.
correctly	Management Engine (ME) BIOS Extensions	2.	Unplug the power cord, re-seat the
	option ROM	2.	Unplug the power cord, re-seat the
			memory modules, and reboot the
			computer.
		3.	If the memory configuration was
			recently changed, unplug the power
			cord, restore the original memory
			configuration, and reboot the computer.
		4.	If the error persists, replace the system
			board.

2202-PMM Deallocation Error during MEBx	Memory error during POST execution of the	1.	Reboot the computer.
cleanup	Management Engine (ME) BIOS Extensions	2.	Unplug the power cord, re-seat the
	option ROM	2.	Unplug the power cord, re-seat the
			memory modules, and reboot the
			computer.
		3.	If the memory configuration was
			recently changed, unplug the power
			cord, restore the original memory
			configuration, and reboot the computer.
		4.	If the error persists, replace the system
			board.

2203-Setup error during MEBx execution	MEBx selection or exit resulted in a setup	1.	Reboot the computer.
	failure.	2.	Unplug the power cord, re-seat the
		2.	Unplug the power cord, re-seat the
			memory modules, and reboot the
			computer.
		3.	If the memory configuration was
			recently changed, unplug the power
			cord, restore the original memory
			configuration, and reboot the computer.
		4.	If the error persists, replace the system
			board.

ENWW	POST Numeric Codes and Text Messages 55

Image 61

Contents Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting CmosHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Safety and Comfort Before You Call for Technical SupportHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsCannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause SolutionCause Solution Run Windows XP or Start Accessories RunHard drive LED does not turn on green then 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionBoot Storage Boot OrderSecurity Password Options Storage Storage Options Removable Media4Solving Hard Drive Problems Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause SolutionNonsystem disk/NTLDR missing message Cause Solution Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause SolutionAgain Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionEnww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Out of Range displays on screen Cause Solution Image is not centered Cause SolutionCertain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause SolutionSound from headphones is not clear or muffled Cause Solution Solving Printer Problems Solving Printer Problems8Solving Printer Problems 9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSelect Shut Down 10Solving Mouse Problems Solving Keyboard and Mouse Problems11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Goes away Solving Hardware Installation ProblemsOnce bad card is identified, remove and replace bad Option card12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Solving Memory Problems13Solving Memory Problems Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when needed15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Enww Solving Drive Key Problems Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause Solution17Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Internet Access Problems Solving Internet Access Problems18Solving Internet Access Problems Unable to connect to the Internet Cause SolutionDouble-clickAgere Systems PCI-SV92PP Soft Click on System and MaintenanceModem Solving Software Problems Solving Software Problems19Solving Software Problems Contacting Customer Support Post Error Messages Post Numeric Codes and Text Messages Appendix a Post Error MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages On the Documentation and Diagnostics CDAdvanced Onboard Devices Control panel message Description Sata Under Storage DPS Self-testEnww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the CmosFigure B-1 Cmos button Locate, press, and hold the Cmos button in for five secondsDrive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupIndex

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