HP dx7300 manual Under Storage DPS Self-test, Sata

Page 60

Table A-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

1151-Serial Port A Address Conflict Detected

Both external and internal serial ports are

1.

Remove any serial port expansion

 

assigned to COM1.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS on page 60.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

 

1152-Serial Port B Address Conflict Detected

Both external and internal serial ports are

1.

Remove any serial port expansion

 

assigned to COM2.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS on page 60.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

 

1155-Serial Port Address Conflict Detected

Both external and internal serial ports are

1.

Remove any serial port expansion

 

assigned to same IRQ.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS on page 60.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

1201-System Audio Address Conflict

Device IRQ address conflicts with another

Enter Computer Setup and reset the IRQ in

Detected

device.

Advanced > Onboard Devices.

 

 

 

1202-MIDI Port Address Conflict Detected

Device IRQ address conflicts with another

Enter Computer Setup and reset the IRQ in

 

device.

Advanced > Onboard Devices.

 

 

 

1203-Game Port Address Conflict Detected

Device IRQ address conflicts with another

Enter Computer Setup and reset the IRQ in

 

device.

Advanced > Onboard Devices.

 

 

 

 

1720-SMART Hard Drive Detects Imminent

Hard drive is about to fail. (Some hard drives

1.

Determine if hard drive is giving correct

Failure

have a hard drive firmware patch that will fix

 

error message. Enter Computer Setup

 

an erroneous error message.)

 

and run the Drive Protection System test

 

 

 

under Storage > DPS Self-test.

 

 

2.

Apply hard drive firmware patch

 

 

 

if applicable. (Available at

 

 

 

http://www.hp.com/support.)

 

 

3.

Back up contents and replace hard

 

 

 

drive.

 

 

 

1796-SATA Cabling Error

One or more SATA devices are improperly

Ensure SATA connectors are used in

 

attached. For optimal performance, the SATA

ascending order. For one device, use SATA

 

0 and SATA 1 connectors must be used

0. For two devices, use SATA 0 and SATA 1.

 

before SATA 2 and SATA 3.

For three devices, use SATA 0, SATA1, and

 

 

SATA 2.

1797-SATA Drivelock is not supported in RAID mode.

Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode.

Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to IDE, and select File > Save Changes and Exit. Reenter Computer Setup and select Security > Drivelock. For each listed Drivelock-capable SATA device,

54 Appendix A POST Error Messages

ENWW

Image 60
Contents Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer SetupHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Protecting the Software Select a language and click DownloadProtecting the Software HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and ComfortHelpful Hints Helpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Solving General Problems There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause SolutionRun Windows XP or Start Accessories Run Cause SolutionHard drive LED does not turn on green then Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionStorage Boot Order BootSecurity Password Options Storage Storage Options Removable MediaSolving Hard Drive Problems 4Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause SolutionSolving Hard Drive Problems Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause SolutionAgain Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionEnww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause SolutionSound from headphones is not clear or muffled Cause Solution Solving Printer Problems Solving Printer Problems8Solving Printer Problems Solving Keyboard and Mouse Problems 9Solving Keyboard ProblemsSelect Shut Down Solving Keyboard and Mouse Problems 10Solving Mouse ProblemsSolving Hardware Installation Problems 11Solving Hardware Installation ProblemsComputer will not start Cause Solution Solving Hardware Installation Problems Goes awayOnce bad card is identified, remove and replace bad Option cardSolving Network Problems 12Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Solving Network Problems Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Solving Memory Problems13Solving Memory Problems Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when neededSolving CD-ROM and DVD Problems 15Solving CD-ROM and DVD ProblemsMode in Security Password Options Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution Enww Solving Drive Key Problems Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause SolutionSolving Front Panel Component Problems 17Solving Front Panel Component ProblemsSolving Internet Access Problems Solving Internet Access Problems18Solving Internet Access Problems Unable to connect to the Internet Cause SolutionClick on System and Maintenance Double-clickAgere Systems PCI-SV92PP SoftModem Solving Software Problems Solving Software Problems19Solving Software Problems Contacting Customer Support Post Error Messages Appendix a Post Error Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionOn the Documentation and Diagnostics CD Post Numeric Codes and Text MessagesAdvanced Onboard Devices Control panel message Description Under Storage DPS Self-test SataEnww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset CmosLocate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos buttonDrive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex
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