HP dx7300 16Solving Drive Key Problems, USB Drive Key not found identified Cause Solution

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Solving Drive Key Problems

If you encounter Drive Key problems, common causes and solutions are listed in the following table.

Table 2-16Solving Drive Key Problems

USB Drive Key is not seen as a drive letter in Windows.

Cause

Solution

 

 

The drive letter after the last physical drive is not available.

Change the default drive letter for the Drive Key in Windows.

 

 

USB Drive Key not found (identified).

 

 

 

Cause

Solution

 

 

The device is attached to a USB port that has been hidden in

Run the Computer Setup utility and ensure that "Device

Computer Setup.

available" is selected for "All USB Ports" and "Front USB Ports"

 

under Security > Device Security.

 

 

The device was not properly seated before power-up.

Ensure the device is fully inserted into the USB port before

 

applying power to the system

 

 

System will not boot from USB Drive Key.

 

 

 

Cause

Solution

 

 

Boot order is not correct.

Run the Computer Setup utility and change boot sequence

 

in Storage > Boot Order.

 

 

Removable Media Boot is disabled in the Computer Setup

Run the Computer Setup utility and enable booting to

utility.

removable media in Storage > Storage Options. Ensure USB

 

is enabled in Storage > Boot Order.

 

 

The image on the device is not bootable.

Follow the procedures described in the "ROM Flash:

 

Replicating the Setup: Creating a Bootable Device: Supported

 

USB Flash Media Device" section of the Service Reference

 

Guide.

 

 

The computer boots to DOS after making a bootable Drive Key.

Cause

Solution

 

 

Drive Key is bootable.

Install the Drive Key only after the operating system boots.

 

 

ENWW

Solving Drive Key Problems 43

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Contents Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting CmosHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Safety and Comfort Before You Call for Technical SupportHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsCannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause SolutionCause Solution Run Windows XP or Start Accessories RunHard drive LED does not turn on green then 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionBoot Storage Boot OrderSecurity Password Options Storage Storage Options Removable Media4Solving Hard Drive Problems Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause SolutionNonsystem disk/NTLDR missing message Cause Solution Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause SolutionAgain Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionEnww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Out of Range displays on screen Cause Solution Image is not centered Cause SolutionCertain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause SolutionSound from headphones is not clear or muffled Cause Solution Solving Printer Problems Solving Printer Problems8Solving Printer Problems 9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSelect Shut Down 10Solving Mouse Problems Solving Keyboard and Mouse Problems11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Goes away Solving Hardware Installation ProblemsOnce bad card is identified, remove and replace bad Option card12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Solving Memory Problems13Solving Memory Problems Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when needed15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Enww Solving Drive Key Problems Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause Solution17Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Internet Access Problems Solving Internet Access Problems18Solving Internet Access Problems Unable to connect to the Internet Cause SolutionDouble-clickAgere Systems PCI-SV92PP Soft Click on System and MaintenanceModem Solving Software Problems Solving Software Problems19Solving Software Problems Contacting Customer Support Post Error Messages Post Numeric Codes and Text Messages Appendix a Post Error MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages On the Documentation and Diagnostics CDAdvanced Onboard Devices Control panel message Description Sata Under Storage DPS Self-testEnww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the CmosFigure B-1 Cmos button Locate, press, and hold the Cmos button in for five secondsDrive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupIndex
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