HP dx2310 manual Num Lock key

Page 74

 

 

 

Troubleshooting Without Diagnostics

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

Computer date and time

RTC (real-time clock)

First, reset the Date and Time

 

display is incorrect.

battery may need to be

Properties in the Control Panel

 

 

replaced.

(Computer Setup can also be used to

 

 

MConnecting the

update the RTC date and time). If the

 

 

problem persists, replace the RTC

 

 

computer to a live

 

 

AC outlet prolongs

battery. See the Hardware Reference

 

 

the life of the

Guide on the Library CD for

 

 

RTC battery.

instructions on installing a new

 

 

 

battery.

 

 

 

 

 

 

Cursor will not move

The Num Lock key

Press the Num Lock key. The

 

using the arrow keys on

may be on.

Num Lock light should not be on if you

 

the keypad.

 

want to use the arrow keys. The Num

 

 

 

Lock key can be disabled (or

 

 

 

enabled) in Computer Setup.

 

 

 

 

 

 

Poor performance is

Processor is hot.

1. Ensure airflow to the computer is

 

experienced.

 

not blocked. Leave a 4-inch (10.2-

 

 

 

cm) clearance on all vented sides

 

 

 

of the computer and monitor to

 

 

 

permit required airflow.

 

 

 

2. Ensure fans are connected and

 

 

 

working properly (some fans only

 

 

 

operate when needed).

 

 

 

3. Ensure the processor heatsink is

 

 

 

installed properly.

 

 

 

 

 

 

Poor performance is

Hard drive is full.

Transfer data from the hard drive to

 

experienced (continued).

 

create more space on the hard drive.

 

 

 

 

 

 

 

Low on memory.

Add more memory.

 

 

 

 

 

 

 

Hard drive is fragmented.

Defragment hard drive.

 

 

 

 

 

 

 

Program previously

Restart the computer.

 

 

accessed did not release

 

 

 

 

reserved memory back to

 

 

 

 

the system.

 

 

 

 

 

 

 

 

 

Virus resident on the hard

Run the virus protection program.

 

 

drive.

 

 

 

 

 

 

 

 

 

Too many applications

1. Close unnecessary applications to

 

 

running.

free up memory.

 

 

 

2. Add more memory.

 

 

 

 

 

Service Reference Guide

490778-001

D–3

Image 74
Contents Service reference guide Service Reference Guide AprilService Reference Guide Contents Removal and Replacement Procedures-Microtower MT Chassis Service Reference Guide 490778-001 Installing the Operating System Microsoft Windows XP/Windows Vista/ Redflag LinuxConverting to Ntfs Associated with Windows OS HP SoftwareSetup Utilities and Diagnostics Features Power-On Self-Test PostComputer Setup Utilities Using Computer Setup F10 UtilitiesSetup Utilities and Diagnostics Features Heading Option Description Computer Setup MenuComputer Setup For each, allows you to CD-ROM Onboard Lan ROM Dvmt Mode Combined Mode Parallel port Allows you to select a setting for the onboard S1 POS Bios can automatically configure all Restoring the Cmos Recovering the Configuration SettingsBacking up the Cmos Desktop Management Initial Configuration and DeploymentFailSafe Boot Block ROM ROM FlashDual-State Power Button Power ManagementEstablishing a User Password Using Computer Setup Password SecurityEstablishing a Supervisor Password Using Computer Setup SecurityEntering a User Password Current password/new password/new password Current passwordSurge-Tolerant Power Supply National Keyboard Delimiter CharactersSata 3.0 Hard Drives Serial ATA Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Data Cable Sata Power CableSata Hard Drive Cables Pin Number Usage Device Plug Host PlugWindows 2000, XP, Vista, and Linux Sata Smart DrivesDrive Capacities Chassis Designations Microtower MTDx2318 MT Preventing Electrostatic Damage to Equipment Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10%Recommended Materials and Equipment Personal Grounding Methods and EquipmentGrounding the Work Area Static Shielding Protection Levels Method VoltageRoutine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the Mouse Cleaning the KeyboardCleaning the Monitor Screws Service ConsiderationsTools and Software Requirements Hard Drives Cables and ConnectorsLithium Coin Cell Battery Removal and Replacement Procedures- Microtower MT Chassis Preparation for DisassemblyRemove the computer access panel and front bezel MT chassis Access Panel MT ChassisFront Bezel MT Chassis Front Drive Bezels Removing a 5.25 Drive Bezel Blank/MT ChassisInstalling Memory Modules/MT chassis MemoryExpansion Cards Expansion Slot Cover Lock2 PCI/PCIe Expansion Card Remove the slot cover lock .5.1, Expansion Slot Cover LockInstalling an Expansion Card Removing the Expansion Slot CoverRemoval and Replacement Procedures- Microtower MT Chassis Removing an Expansion Card Cable Management Drives Locating Drive PositionsItem Description Removing a DriveDrive Positions Removing the Hard disk Lift the hard disk drive cage out of the chassis Removing the Hard Drive Front I/O Panel Housing Assembly MT chassis System Fan Heatsink MT chassis Processor Removal and Replacement Procedures- Microtower MT Chassis System Board 490778-001 Battery Holder Power Supply Enhanced Keyboard Connector Pin AssignmentsConnector and Icon Pin Signal MouseParallel Interface Serial Interface, Powered and Non-PoweredConnector and Icon 1/8 miniphone Pin Signal MicrophoneLine-Out Audio HeadphoneLine-In Audio MonitorConnector Pin Signal Pin PowerPin Power for CPU Power Cord Set Requirements General RequirementsScreen Message Probable Cause Recommended Action Post Error MessagesPost Error Messages During memory testing Post Error Messages Troubleshooting Without Diagnostics Preliminary ChecklistStandby mode Solving General ProblemsProblem Cause Solution Num Lock key Press any key or click the mouse button Solving Hardware Installation Problems Interpreting Diagnostic Lights and Audible Codes Select Enable VGA Mode Solving Display ProblemsSolving Display Problems Set properly Font you are using Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Where printer port is Solving Printer ProblemsSolving Printer Problems DIR C\ printer portSolving Keyboard and Mouse Problems Solving Keyboard ProblemsSolving Network Problems Solving Network ProblemsRestore Plus! CD Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving DiskOnKey Problems Solving Drive Key ProblemsSolving Internet Access Problems Solving Internet Access ProblemsOptions Select Start ControlPanel Delete Cookies buttonClick the Device Manager PropertiesActivity Beeps Possible Cause Recommended Action Diagnostic Front Panel LEDs and Audible CodesDiagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Restoring the Software Contacting Customer SupportMemory
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