HP dx2310 manual Solving Printer Problems, DIR C\ printer port, Where printer port is

Page 83

Troubleshooting Without Diagnostics

Solving Printer Problems

Solving Printer Problems

Problem

Cause

Solution

 

 

 

Printer will not print.

Printer is not turned on

Turn the printer on and make sure it

 

and online.

is online.

 

 

 

 

 

The correct printer

1.

Install the correct printer driver

 

driver for the

 

for the application.

 

application are not

2.

Try printing using the MS-

 

installed.

 

 

DOS command:

 

 

 

 

 

 

DIR C:\ > [printer port]

 

 

 

where [printer port] is the

 

 

 

address of the printer being

 

 

 

used. If the printer works, reload

 

 

 

the printer driver.

 

 

 

 

If you are on a network,

Make the proper network

 

you may not have made

connections to the printer.

 

the connection to the

 

 

 

printer.

 

 

 

 

 

 

Printer may have failed.

Run printer self-test.

 

 

 

Printer will not turn on.

The cables may not be

Reconnect all cables.

 

connected properly.

 

 

 

 

 

Printer prints garbled

The correct printer

Install the correct printer driver for

information.

driver is not installed.

the application.

 

 

 

 

The cables may not be

Reconnect all cables.

 

connected properly.

 

 

 

 

 

 

Printer memory may be

Reset the printer by turning it off for

 

overloaded.

one minute, then turn it back on.

 

 

 

 

Printer is offline.

The printer may be out

1.

Check the paper tray and refill it

 

of paper.

 

if it is empty.

 

 

2.

Select online.

 

 

 

 

D–12

490778-001

Service Reference Guide

Image 83
Contents Service reference guide April Service Reference GuideService Reference Guide Contents Removal and Replacement Procedures-Microtower MT Chassis Service Reference Guide 490778-001 Microsoft Windows XP/Windows Vista/ Redflag Linux Installing the Operating SystemHP Software Converting to Ntfs Associated with Windows OSPower-On Self-Test Post Setup Utilities and Diagnostics FeaturesUsing Computer Setup F10 Utilities Computer Setup UtilitiesSetup Utilities and Diagnostics Features Heading Option Description Computer Setup MenuComputer Setup For each, allows you to CD-ROM Onboard Lan ROM Dvmt Mode Combined Mode Parallel port Allows you to select a setting for the onboard S1 POS Bios can automatically configure all Restoring the Cmos Recovering the Configuration SettingsBacking up the Cmos ROM Flash Initial Configuration and DeploymentFailSafe Boot Block ROM Desktop ManagementPower Management Dual-State Power ButtonSecurity Password SecurityEstablishing a Supervisor Password Using Computer Setup Establishing a User Password Using Computer SetupEntering a User Password Current password Current password/new password/new passwordNational Keyboard Delimiter Characters Surge-Tolerant Power SupplySata 3.0 Hard Drives Serial ATA Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Pin Number Usage Device Plug Host Plug Sata Power CableSata Hard Drive Cables Sata Data CableWindows 2000, XP, Vista, and Linux Sata Smart DrivesDrive Capacities Microtower MT Chassis DesignationsDx2318 MT Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Method Voltage Personal Grounding Methods and EquipmentGrounding the Work Area Recommended Materials and EquipmentRoutine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the Mouse Cleaning the KeyboardCleaning the Monitor Screws Service ConsiderationsTools and Software Requirements Hard Drives Cables and ConnectorsLithium Coin Cell Battery Preparation for Disassembly Removal and Replacement Procedures- Microtower MT ChassisAccess Panel MT Chassis Remove the computer access panel and front bezel MT chassisFront Bezel MT Chassis Removing a 5.25 Drive Bezel Blank/MT Chassis Front Drive BezelsMemory Installing Memory Modules/MT chassisExpansion Slot Cover Lock Expansion CardsRemove the slot cover lock .5.1, Expansion Slot Cover Lock 2 PCI/PCIe Expansion CardRemoving the Expansion Slot Cover Installing an Expansion CardRemoval and Replacement Procedures- Microtower MT Chassis Removing an Expansion Card Cable Management Locating Drive Positions DrivesItem Description Removing a DriveDrive Positions Removing the Hard disk Lift the hard disk drive cage out of the chassis Removing the Hard Drive Front I/O Panel Housing Assembly MT chassis System Fan Heatsink MT chassis Processor Removal and Replacement Procedures- Microtower MT Chassis System Board 490778-001 Battery Holder Power Supply Mouse Connector Pin AssignmentsConnector and Icon Pin Signal Enhanced KeyboardMicrophone Serial Interface, Powered and Non-PoweredConnector and Icon 1/8 miniphone Pin Signal Parallel InterfaceMonitor HeadphoneLine-In Audio Line-Out AudioConnector Pin Signal Pin PowerPin Power for CPU General Requirements Power Cord Set RequirementsScreen Message Probable Cause Recommended Action Post Error MessagesPost Error Messages During memory testing Post Error Messages Preliminary Checklist Troubleshooting Without DiagnosticsStandby mode Solving General ProblemsProblem Cause Solution Num Lock key Press any key or click the mouse button Solving Hardware Installation Problems Interpreting Diagnostic Lights and Audible Codes Select Enable VGA Mode Solving Display ProblemsSolving Display Problems Set properly Font you are using Solving Audio Problems Solving Audio ProblemsSolving Audio Problems DIR C\ printer port Solving Printer ProblemsSolving Printer Problems Where printer port isSolving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Network Problems Solving Network ProblemsRestore Plus! CD Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving Internet Access Problems Solving Drive Key ProblemsSolving Internet Access Problems Solving DiskOnKey ProblemsDelete Cookies button Select Start ControlPanel OptionsProperties Click the Device ManagerActivity Beeps Possible Cause Recommended Action Diagnostic Front Panel LEDs and Audible CodesDiagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Contacting Customer Support Restoring the SoftwareMemory
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dx2310 specifications

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