HP dx2310 manual Restoring the Software, Contacting Customer Support

Page 96

Troubleshooting Without Diagnostics

Diagnostic Front Panel LEDs and Audible Codes (Continued)

Activity

Beeps Possible Cause Recommended Action

System gives an

Continu-

The chassis side

error message

ous

cover is open or

stating that “Error

beep for

would have been

912 - computer

5

removed after

cover or side panel

seconds

previous power

has been removed.

 

on.

Make sure that any

 

 

system access was

 

 

authorized and

 

 

press F1 to

 

 

continue”.

 

 

1.Make sure that the Chassis side cover is closed if not fix it as directed in the assembling guide.

2.Ensure that any system access was authorized, check all the hardware ensuring that no hardware has been changed or removed. Then enter the BIOS setup by pressing F10 then select Hardware Monitor setup and enable the Reset Case Open Status.

3.Refer to the F10 Utility Guide for its functionality and any further issues.

4.For maximum security, be sure to establish a setup password. The setup password prevents unauthorized access to the Computer Setup utility.

Restoring the Software

The Windows operating system and software can be restored to the original state that they were when you purchased the computer by using the Restore Plus! CD. See the documentation included with the Restore Plus! CD for complete instructions on using this feature.

In the event that you lose power during the initial operating system installation process, use the Restore Plus! CD to install the operating system.

Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit www.hp.com.

If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

Refer to the number listed in the warranty or in the Worldwide Telephone Numbers Guide on the Library CD for technical assistance.

Service Reference Guide

490778-001

D–25

Image 96
Contents Service reference guide Service Reference Guide AprilService Reference Guide Contents Removal and Replacement Procedures-Microtower MT Chassis Service Reference Guide 490778-001 Installing the Operating System Microsoft Windows XP/Windows Vista/ Redflag LinuxConverting to Ntfs Associated with Windows OS HP SoftwareSetup Utilities and Diagnostics Features Power-On Self-Test PostComputer Setup Utilities Using Computer Setup F10 UtilitiesSetup Utilities and Diagnostics Features Computer Setup Menu Computer SetupHeading Option Description For each, allows you to CD-ROM Onboard Lan ROM Dvmt Mode Combined Mode Parallel port Allows you to select a setting for the onboard S1 POS Bios can automatically configure all Recovering the Configuration Settings Backing up the CmosRestoring the Cmos Initial Configuration and Deployment FailSafe Boot Block ROMDesktop Management ROM FlashDual-State Power Button Power ManagementPassword Security Establishing a Supervisor Password Using Computer SetupEstablishing a User Password Using Computer Setup SecurityEntering a User Password Current password/new password/new password Current passwordSurge-Tolerant Power Supply National Keyboard Delimiter CharactersSerial ATA Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata 3.0 Hard Drives Sata Power Cable Sata Hard Drive CablesSata Data Cable Pin Number Usage Device Plug Host PlugSata Smart Drives Drive CapacitiesWindows 2000, XP, Vista, and Linux Chassis Designations Microtower MTDx2318 MT Electrostatic Discharge Information Generating StaticPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10%Personal Grounding Methods and Equipment Grounding the Work AreaRecommended Materials and Equipment Static Shielding Protection Levels Method VoltageGeneral Cleaning Safety Precautions Cleaning the Computer CaseRoutine Care Cleaning the Keyboard Cleaning the MonitorCleaning the Mouse Service Considerations Tools and Software RequirementsScrews Cables and Connectors Lithium Coin Cell BatteryHard Drives Removal and Replacement Procedures- Microtower MT Chassis Preparation for DisassemblyRemove the computer access panel and front bezel MT chassis Access Panel MT ChassisFront Bezel MT Chassis Front Drive Bezels Removing a 5.25 Drive Bezel Blank/MT ChassisInstalling Memory Modules/MT chassis MemoryExpansion Cards Expansion Slot Cover Lock2 PCI/PCIe Expansion Card Remove the slot cover lock .5.1, Expansion Slot Cover LockInstalling an Expansion Card Removing the Expansion Slot CoverRemoval and Replacement Procedures- Microtower MT Chassis Removing an Expansion Card Cable Management Drives Locating Drive PositionsRemoving a Drive Drive PositionsItem Description Removing the Hard disk Lift the hard disk drive cage out of the chassis Removing the Hard Drive Front I/O Panel Housing Assembly MT chassis System Fan Heatsink MT chassis Processor Removal and Replacement Procedures- Microtower MT Chassis System Board 490778-001 Battery Holder Power Supply Connector Pin Assignments Connector and Icon Pin SignalEnhanced Keyboard MouseSerial Interface, Powered and Non-Powered Connector and Icon 1/8 miniphone Pin SignalParallel Interface MicrophoneHeadphone Line-In AudioLine-Out Audio MonitorPin Power Pin Power for CPUConnector Pin Signal Power Cord Set Requirements General RequirementsPost Error Messages Post Error MessagesScreen Message Probable Cause Recommended Action During memory testing Post Error Messages Troubleshooting Without Diagnostics Preliminary ChecklistSolving General Problems Problem Cause SolutionStandby mode Num Lock key Press any key or click the mouse button Solving Hardware Installation Problems Interpreting Diagnostic Lights and Audible Codes Solving Display Problems Solving Display ProblemsSelect Enable VGA Mode Set properly Font you are using Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Solving Printer Problems Solving Printer ProblemsWhere printer port is DIR C\ printer portSolving Keyboard and Mouse Problems Solving Keyboard ProblemsSolving Network Problems Solving Network ProblemsRestore Plus! CD Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving Drive Key Problems Solving Internet Access ProblemsSolving DiskOnKey Problems Solving Internet Access ProblemsSelect Start Control PanelOptions Delete Cookies buttonClick the Device Manager PropertiesDiagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Restoring the Software Contacting Customer SupportMemory
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dx2310 specifications

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