HP dx2310 manual Solving CD-ROM and DVD Problems

Page 89

Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems

Solving CD-ROM and DVD Problems

Problem

Cause

Solution

System will not boot from CD-ROM or DVD drive.

The CD-ROM or DVD boot is not enabled through the Computer Setup utility.

Run the Computer Setup utility and enable booting to removable media and verify boot order settings.

 

Non-bootable CD in

Try a bootable CD in the drive.

 

drive.

 

 

 

 

CD-ROM or DVD devices

Drive is not connected

1. Reconnect power and data

are not detected or driver is

properly or not properly

cables to the drive.

not loaded.

configured.

2. Install correct device driver.

 

 

 

 

 

Movie will not play in the

Movie may be

See the documentation that came

DVD drive.

regionalized for a

with the DVD drive.

 

different country.

 

 

 

 

 

Decoder software is not

Install decoder software.

 

installed.

 

 

 

 

Cannot eject compact disc

Disc not properly seated

1. Turn off the computer and insert

(tray-load unit).

in the drive.

a thin metal rod into the

 

 

emergency eject hole and push

 

 

firmly.

 

 

2. Slowly pull the tray out from the

 

 

drive until the tray is fully

 

 

extended, then remove the disc.

 

 

 

CD-ROM, CD-RW, DVD-

CD has been inserted

Re-insert the CD with the label

ROM, or DVD-R/RW drive

upside down.

facing up.

cannot read a disc or takes

 

 

The DVD-ROM drive

Wait at least 30 seconds to let the

too long to start.

takes longer to start

DVD-ROM drive determine the type

 

 

because it has to

of media being played. If the disc

 

determine the type of

still does not start, read the other

 

media played, such as

solutions listed for this topic.

 

audio or video.

 

 

 

 

 

CD or DVD disc is dirty.

Clean CD or DVD with a CD

 

 

cleaning kit.

Windows does not detect the CD-ROM or DVD-ROM drive.

1.Use Device Manager to remove or uninstall the device in question.

2.Restart the computer and let Windows detect the device.

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490778-001

Service Reference Guide

Image 89
Contents Service reference guide April Service Reference GuideService Reference Guide Contents Removal and Replacement Procedures-Microtower MT Chassis Service Reference Guide 490778-001 Microsoft Windows XP/Windows Vista/ Redflag Linux Installing the Operating SystemHP Software Converting to Ntfs Associated with Windows OSPower-On Self-Test Post Setup Utilities and Diagnostics FeaturesUsing Computer Setup F10 Utilities Computer Setup UtilitiesSetup Utilities and Diagnostics Features Heading Option Description Computer Setup MenuComputer Setup For each, allows you to CD-ROM Onboard Lan ROM Dvmt Mode Combined Mode Parallel port Allows you to select a setting for the onboard S1 POS Bios can automatically configure all Restoring the Cmos Recovering the Configuration SettingsBacking up the Cmos FailSafe Boot Block ROM Initial Configuration and DeploymentDesktop Management ROM FlashPower Management Dual-State Power ButtonEstablishing a Supervisor Password Using Computer Setup Password SecurityEstablishing a User Password Using Computer Setup SecurityEntering a User Password Current password Current password/new password/new passwordNational Keyboard Delimiter Characters Surge-Tolerant Power SupplySata 3.0 Hard Drives Serial ATA Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive Cables Sata Power CableSata Data Cable Pin Number Usage Device Plug Host PlugWindows 2000, XP, Vista, and Linux Sata Smart DrivesDrive Capacities Microtower MT Chassis DesignationsDx2318 MT Generating Static Electrostatic Discharge InformationPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10%Grounding the Work Area Personal Grounding Methods and EquipmentRecommended Materials and Equipment Static Shielding Protection Levels Method VoltageRoutine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the Mouse Cleaning the KeyboardCleaning the Monitor Screws Service ConsiderationsTools and Software Requirements Hard Drives Cables and ConnectorsLithium Coin Cell Battery Preparation for Disassembly Removal and Replacement Procedures- Microtower MT ChassisAccess Panel MT Chassis Remove the computer access panel and front bezel MT chassisFront Bezel MT Chassis Removing a 5.25 Drive Bezel Blank/MT Chassis Front Drive BezelsMemory Installing Memory Modules/MT chassisExpansion Slot Cover Lock Expansion CardsRemove the slot cover lock .5.1, Expansion Slot Cover Lock 2 PCI/PCIe Expansion CardRemoving the Expansion Slot Cover Installing an Expansion CardRemoval and Replacement Procedures- Microtower MT Chassis Removing an Expansion Card Cable Management Locating Drive Positions DrivesItem Description Removing a DriveDrive Positions Removing the Hard disk Lift the hard disk drive cage out of the chassis Removing the Hard Drive Front I/O Panel Housing Assembly MT chassis System Fan Heatsink MT chassis Processor Removal and Replacement Procedures- Microtower MT Chassis System Board 490778-001 Battery Holder Power Supply Connector and Icon Pin Signal Connector Pin AssignmentsEnhanced Keyboard MouseConnector and Icon 1/8 miniphone Pin Signal Serial Interface, Powered and Non-PoweredParallel Interface MicrophoneLine-In Audio HeadphoneLine-Out Audio MonitorConnector Pin Signal Pin PowerPin Power for CPU General Requirements Power Cord Set RequirementsScreen Message Probable Cause Recommended Action Post Error MessagesPost Error Messages During memory testing Post Error Messages Preliminary Checklist Troubleshooting Without DiagnosticsStandby mode Solving General ProblemsProblem Cause Solution Num Lock key Press any key or click the mouse button Solving Hardware Installation Problems Interpreting Diagnostic Lights and Audible Codes Select Enable VGA Mode Solving Display ProblemsSolving Display Problems Set properly Font you are using Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Solving Printer Problems Solving Printer ProblemsWhere printer port is DIR C\ printer portSolving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Network Problems Solving Network ProblemsRestore Plus! CD Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving Internet Access Problems Solving Drive Key ProblemsSolving DiskOnKey Problems Solving Internet Access ProblemsPanel Select Start ControlOptions Delete Cookies buttonProperties Click the Device ManagerActivity Beeps Possible Cause Recommended Action Diagnostic Front Panel LEDs and Audible CodesDiagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Contacting Customer Support Restoring the SoftwareMemory
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dx2310 specifications

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