HP dc5750 manual Post Numeric Codes and Text Messages, Appendix a Post Error Messages

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POST Numeric Codes and Text Messages

This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST.

NOTE The computer will beep once after a POST text message is displayed on the screen.

Table A-1Numeric Codes and Text Messages

Control panel message

Description

Recommended action

 

 

 

 

101-Option ROM Checksum Error

System ROM or expansion board option

1.

Verify the correct ROM.

 

ROM checksum.

2.

Flash the ROM if needed.

 

 

 

 

3.

If an expansion board was recently

 

 

 

added, remove it to see if the problem

 

 

 

remains.

 

 

4.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS.)

 

 

5.

If the message disappears, there may

 

 

 

be a problem with the expansion card.

 

 

6.

Replace the system board.

 

 

 

 

103-System Board Failure

DMA or timers.

1.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS.)

 

 

2.

Remove expansion boards.

 

 

3.

Replace the system board.

 

 

 

 

110-Out of Memory Space for Option ROMs

Recently added PCI expansion card contains

1.

If a PCI expansion card was recently

 

an option ROM too large to download during

 

added, remove it to see if the problem

 

POST.

 

remains.

 

 

2.

In Computer Setup, set Advanced >

 

 

 

Device Options > NIC PXE Option

 

 

 

ROM Download to DISABLE to prevent

 

 

 

PXE option ROM for the internal NIC

 

 

 

from being downloaded during POST to

 

 

 

free more memory for an expansion

 

 

 

card's option ROM. Internal PXE option

 

 

 

ROM is used for booting from the NIC to

 

 

 

a PXE server.

 

 

3.

Ensure the ACPI/USB Buffers @ Top of

 

 

 

Memory setting in Computer Setup is

 

 

 

enabled.

 

 

 

162-System Options Not Set

Configuration incorrect.

Run Computer Setup and check the

 

RTC (real-time clock) battery may need to

configuration in Advanced > Onboard

 

Devices.

 

be replaced.

 

 

Reset the date and time under Control

Panel. If the problem persists, replace the

RTC battery. See the Hardware Reference

Guide on the Documentation and Diagnostics

CD for instructions on installing a new battery,

50 Appendix A POST Error Messages

ENWW

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Contents Troubleshooting Guide dc5750 Models Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer SetupHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Status Tab Log Tab Protecting the Software Protecting the SoftwareSelect a language and click Download Restoring the Software Safety and Comfort Before You Call for Technical Support Safety and ComfortHelpful Hints Helpful Hints Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Poor performance is experienced Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cause Solution Enww Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems 3Solving Diskette Problems Solving Diskette ProblemsSolving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionOverrides the Boot Order enable command Security Password OptionsSolving Hard Drive Problems 4Solving Hard Drive ProblemsSolving Hard Drive Problems Storage Boot Order listComputer will not boot from hard drive Cause Solution Device ConfigurationSolving Media Card Reader Problems 5Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Computer’s software is used to safely eject the cardSolving Media Card Reader Problems Blank screen no video Cause Solution Solving Display Problems6Solving Display Problems Solving Display Problems Dim characters Cause SolutionInstall the video drivers included in the upgrade kit Image is not centered Cause SolutionAdjust the horizontal or vertical position of the image Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution Sound cuts in and out Cause Solution Solving Audio Problems7Solving Audio Problems Solving Audio Problems On the Properties tab, make sure Enable digital CDProperties Audio for this CD-ROM device is checkedSolving Printer Problems 8Solving Printer ProblemsSolving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems9Solving Keyboard Problems 10Solving Mouse ProblemsRestart Option and then press the Enter keyAfter the shutdown is complete, plug the mouse Solving Hardware Installation Problems Solving Hardware Installation Problems11 Solving Hardware Installation Problems Computer will not start Cause Solution11Solving Hardware Installation Problems Goes awayOnce bad card is identified, remove and replace bad Option cardSolving Network Problems Solving Network Problems12Solving Network Problems Wake-on-LAN feature is not functioning Cause SolutionDiagnostics reports a failure Cause Solution Network status link light never flashesNew network card will not boot Cause Solution Solving Memory Problems 13Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving Memory Problems Solving Processor Problems 14Solving Processor ProblemsSome fans only operate when needed Make sure the processor heatsink is installed properlySolving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Mode in Security Password OptionsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionEnww Solving Drive Key Problems 16Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause Solution17Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Front Panel Component Problems Unable to connect to the Internet Cause Solution Solving Internet Access Problems18Solving Internet Access Problems Solving Internet Access Problems Double-clickPorts COM & LPTSolving Software Problems 19Solving Software Problems Contacting Customer Support Contacting Customer SupportEnww Post Error Messages Appendix a Post Error Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Advanced Onboard Devices Control panel message Description Replace diskette driveUnder Storage DPS Self-test Save Changes and Exit Problem Problem goes away Network Server Mode Active and NoEmulation back to RAID and select File Table A-2Diagnostic Front Panel LEDs and Audible Codes Is not spinning, make sure the fans cable isActivity Beeps Possible Cause Recommended Action Check that both power supply cables are Problem persists, replace the system boardProperly connected to the system board Check to see if the 5Vaux light onCmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset CmosFigure B-1 Cmos switch Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex IndexEnww
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