HP dc5750 manual Under Storage DPS Self-test

Page 60

Table A-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

1151-Serial Port A Address Conflict Detected

Both external and internal serial ports are

1.

Remove any serial port expansion

 

assigned to COM1.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

 

1152-Serial Port B Address Conflict Detected

Both external and internal serial ports are

1.

Remove any serial port expansion

 

assigned to COM2.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

 

1155-Serial Port Address Conflict Detected

Both external and internal serial ports are

1.

Remove any serial port expansion

 

assigned to same IRQ.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

1201-System Audio Address Conflict

Device IRQ address conflicts with another

Enter Computer Setup and reset the IRQ in

Detected

device.

Advanced > Onboard Devices.

 

 

 

1202-MIDI Port Address Conflict Detected

Device IRQ address conflicts with another

Enter Computer Setup and reset the IRQ in

 

device.

Advanced > Onboard Devices.

 

 

 

1203-Game Port Address Conflict Detected

Device IRQ address conflicts with another

Enter Computer Setup and reset the IRQ in

 

device.

Advanced > Onboard Devices.

 

 

 

 

1720-SMART Hard Drive Detects Imminent

Hard drive is about to fail. (Some hard drives

1.

Determine if hard drive is giving correct

Failure

have a hard drive firmware patch that will fix

 

error message. Enter Computer Setup

 

an erroneous error message.)

 

and run the Drive Protection System test

 

 

 

under Storage > DPS Self-test.

 

 

2.

Apply hard drive firmware patch

 

 

 

if applicable. (Available at

 

 

 

http://www.hp.com/support.)

 

 

3.

Back up contents and replace hard

 

 

 

drive.

 

 

 

1796-SATA Cabling Error

One or more SATA devices are improperly

For one device, use SATA 0. For two devices,

 

attached. For optimal performance, the SATA

use SATA 0 and SATA 1. For three devices,

 

0 and SATA 1 connectors must be used

use SATA 0, SATA 1, and SATA 3.

 

before SATA 2 and SATA 3.

 

 

1797-SATA Drivelock is not supported in RAID mode.

Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode.

Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to IDE, and select File > Save Changes and Exit. Reenter Computer Setup and select Security > Drivelock. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled. Lastly,

54 Appendix A POST Error Messages

ENWW

Image 60
Contents Troubleshooting Guide dc5750 Models Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer SetupHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Status Tab Log Tab Protecting the Software Select a language and click DownloadProtecting the Software Restoring the Software Safety and Comfort Before You Call for Technical Support Safety and ComfortHelpful Hints Helpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Solving General Problems There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Enww Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionOverrides the Boot Order enable command Security Password OptionsSolving Hard Drive Problems 4Solving Hard Drive ProblemsSolving Hard Drive Problems Storage Boot Order listComputer will not boot from hard drive Cause Solution Device ConfigurationSolving Media Card Reader Problems 5Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Computer’s software is used to safely eject the cardSolving Media Card Reader Problems Solving Display Problems 6Solving Display ProblemsBlank screen no video Cause Solution Solving Display Problems Dim characters Cause SolutionInstall the video drivers included in the upgrade kit Image is not centered Cause SolutionAdjust the horizontal or vertical position of the image Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution Solving Audio Problems 7Solving Audio ProblemsSound cuts in and out Cause Solution Solving Audio Problems On the Properties tab, make sure Enable digital CDProperties Audio for this CD-ROM device is checkedSolving Printer Problems 8Solving Printer ProblemsSolving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems9Solving Keyboard Problems 10Solving Mouse ProblemsOption and then press the Enter key After the shutdown is complete, plug the mouseRestart Solving Hardware Installation Problems Solving Hardware Installation Problems11 Solving Hardware Installation Problems Computer will not start Cause Solution11Solving Hardware Installation Problems Goes awayOnce bad card is identified, remove and replace bad Option cardSolving Network Problems Solving Network Problems12Solving Network Problems Wake-on-LAN feature is not functioning Cause SolutionDiagnostics reports a failure Cause Solution Network status link light never flashesNew network card will not boot Cause Solution Solving Memory Problems 13Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving Memory Problems Solving Processor Problems 14Solving Processor ProblemsSome fans only operate when needed Make sure the processor heatsink is installed properlySolving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Mode in Security Password OptionsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionEnww Solving Drive Key Problems 16Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems Solving Internet Access Problems 18Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Solving Internet Access Problems Double-clickPorts COM & LPTSolving Software Problems 19Solving Software ProblemsContacting Customer Support Contacting Customer SupportEnww Post Error Messages Appendix a Post Error Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Advanced Onboard Devices Control panel message Description Replace diskette driveUnder Storage DPS Self-test Problem Problem goes away Network Server Mode Active and No Emulation back to RAID and select FileSave Changes and Exit Table A-2Diagnostic Front Panel LEDs and Audible Codes Is not spinning, make sure the fans cable isActivity Beeps Possible Cause Recommended Action Check that both power supply cables are Problem persists, replace the system boardProperly connected to the system board Check to see if the 5Vaux light onCmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset CmosFigure B-1 Cmos switch Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex IndexEnww
Related manuals
Manual 62 pages 42.78 Kb Manual 52 pages 58.36 Kb