HP dc5750 manual Control panel message Description, Replace diskette drive

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Table A-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

512-Chassis, Rear Chassis, or Front Chassis Fan not Detected

Chassis, rear chassis, or front chassis fan is 1.	Reseat chassis, rear chassis, or front
not connected or may have malfunctioned.	chassis fan.

		2.	Reseat fan cable.
		3.	Replace chassis, rear chassis, or front
			chassis fan.

514-CPU or Chassis Fan not Detected	CPU or chassis fan is not connected or may	1.	Reseat CPU or chassis fan.
	have malfunctioned.	2.	Reseat fan cable.
		2.	Reseat fan cable.
		3.	Replace CPU or chassis fan.

601-Diskette Controller Error	Diskette controller circuitry or floppy drive	1.	Run Computer Setup.
	circuitry incorrect.	2.	Check and/or replace cables.
		2.	Check and/or replace cables.
		3.	Clear CMOS. (See Appendix B,
			Password Security and Resetting
			CMOS.)
		4.	Replace diskette drive.
		5.	Replace the system board.

605-Diskette Drive Type Error	Mismatch in drive type.	1.	Run Computer Setup.
		2.	Disconnect any other diskette controller
			devices (tape drives).
		3.	Clear CMOS. (See Appendix B,
			Password Security and Resetting
			CMOS.)

610-External Storage Device Failure	External tape drive not connected.	Reinstall tape drive or press F1 and allow
		system to reconfigure without the drive.

611-Primary Floppy Port Address	Configuration error.	Run Computer Setup and check the
Assignment Conflict		configuration in Advanced > Onboard
		Devices.

660-Display cache is detected unreliable	Integrated graphics controller display cache	Replace system board if minimal graphics
	is not working properly and will be disabled.	degrading is an issue.

912-Computer Cover Has Been Removed	Computer cover was removed since last	No action required.
Since Last System Startup	system startup.

917-Front Audio Not Connected	Front audio harness has been detached or	Reconnect or replace front audio harness.
	unseated from motherboard.

918-Front USB Not Connected	Front USB harness has been detached or	Reconnect or replace front USB harness.
	unseated from motherboard.

921-Device in PCI Express slot failed to	There is an incompatibility/problem with this	Try rebooting the system. If the error
initialize	device and the system or PCI Express Link	reoccurs, the device may not work with this
	could not be retrained to an x1.	system

ENWW	POST Numeric Codes and Text Messages 53

Image 59

Contents Troubleshooting Guide dc5750 Models Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting CmosHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Status Tab Log Tab Protecting the Software Protecting the SoftwareSelect a language and click Download Restoring the Software Safety and Comfort Safety and Comfort Before You Call for Technical SupportHelpful Hints Helpful Hints Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Poor performance is experienced Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cause Solution Enww Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems 3Solving Diskette Problems Solving Diskette ProblemsSolving Diskette Problems Invalid system disk message is displayed Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Diskette drive cannot read a diskette Cause SolutionSecurity Password Options Overrides the Boot Order enable command4Solving Hard Drive Problems Solving Hard Drive ProblemsDevice Configuration Solving Hard Drive ProblemsStorage Boot Order list Computer will not boot from hard drive Cause SolutionComputer’s software is used to safely eject the card Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionSolving Media Card Reader Problems Blank screen no video Cause Solution Solving Display Problems6Solving Display Problems Dim characters Cause Solution Solving Display ProblemsOut of Range displays on screen Cause Solution Install the video drivers included in the upgrade kitImage is not centered Cause Solution Adjust the horizontal or vertical position of the imageCertain typed symbols do not appear correct Cause Solution Sound cuts in and out Cause Solution Solving Audio Problems7Solving Audio Problems Audio for this CD-ROM device is checked Solving Audio ProblemsOn the Properties tab, make sure Enable digital CD Properties8Solving Printer Problems Solving Printer Problems10Solving Mouse Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 9Solving Keyboard ProblemsRestart Option and then press the Enter keyAfter the shutdown is complete, plug the mouse Computer will not start Cause Solution Solving Hardware Installation ProblemsSolving Hardware Installation Problems 11 Solving Hardware Installation ProblemsOption card 11Solving Hardware Installation ProblemsGoes away Once bad card is identified, remove and replace badWake-on-LAN feature is not functioning Cause Solution Solving Network ProblemsSolving Network Problems 12Solving Network ProblemsNetwork status link light never flashes Diagnostics reports a failure Cause SolutionNew network card will not boot Cause Solution Memory count during Post is wrong Cause Solution Solving Memory Problems13Solving Memory Problems Out of memory error Cause SolutionSolving Memory Problems Make sure the processor heatsink is installed properly Solving Processor Problems14Solving Processor Problems Some fans only operate when neededMode in Security Password Options Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems 15Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionEnww System will not boot from USB Drive Key Cause Solution Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause Solution17Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Front Panel Component Problems Unable to connect to the Internet Cause Solution Solving Internet Access Problems18Solving Internet Access Problems Double-clickPorts COM & LPT Solving Internet Access Problems19Solving Software Problems Solving Software ProblemsContacting Customer Support Contacting Customer SupportEnww Post Error Messages Control panel message Description Recommended action Appendix a Post Error MessagesPost Numeric Codes and Text Messages Table A-1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Advanced Onboard Devices Replace diskette drive Control panel message DescriptionUnder Storage DPS Self-test Save Changes and Exit Problem Problem goes away Network Server Mode Active and NoEmulation back to RAID and select File Is not spinning, make sure the fans cable is Table A-2Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action Check to see if the 5Vaux light on Check that both power supply cables areProblem persists, replace the system board Properly connected to the system boardCmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the CmosFigure B-1 Cmos switch Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupIndex IndexEnww

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