HP dc5750 manual Accessing DPS Through Computer Setup, Select Storage DPS Self-Test

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Accessing DPS Through Computer Setup

When the computer does not power on properly you should use Computer Setup to access the DPS program. To access DPS, perform the following steps:

1.Turn on or restart the computer.

2.When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key.

NOTE If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again, to access the utility.

A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power, and Advanced.

3.Select Storage > DPS Self-Test.

The screen will display the list of DPS-capable hard drives that are installed on the computer.

NOTE If no DPS-capable hard drives are installed, the DPS Self-Testoption will not appear on the screen.

4.Select the hard drive to be tested and follow the screen prompts to complete the testing process. When the test has been completed, one of three messages will be displayed:

●Test Succeeded. Completion Code 0.

●Test Aborted. Completion Code 1 or 2.

●Test Failed. Drive Replacement Recommended. Completion Code 3 through 14.

If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem.

64 Appendix C Drive Protection System (DPS)

ENWW

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Contents Troubleshooting Guide dc5750 Models Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer SetupHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Status Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software Restoring the Software Safety and Comfort Before You Call for Technical Support Safety and ComfortHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsPoor performance is experienced Cause Solution Cause Solution Enww 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Diskette drive cannot read a diskette Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Invalid system disk message is displayed Cause SolutionOverrides the Boot Order enable command Security Password OptionsSolving Hard Drive Problems 4Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Solving Hard Drive ProblemsStorage Boot Order list Device ConfigurationCan not write to the media card Cause Solution Solving Media Card Reader Problems5Solving Media Card Reader Problems Computer’s software is used to safely eject the cardSolving Media Card Reader Problems 6Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Solving Display Problems Dim characters Cause SolutionAdjust the horizontal or vertical position of the image Install the video drivers included in the upgrade kitImage is not centered Cause Solution Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution 7Solving Audio Problems Solving Audio ProblemsSound cuts in and out Cause Solution Properties Solving Audio ProblemsOn the Properties tab, make sure Enable digital CD Audio for this CD-ROM device is checkedSolving Printer Problems 8Solving Printer Problems9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 10Solving Mouse ProblemsAfter the shutdown is complete, plug the mouse Option and then press the Enter keyRestart 11 Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Computer will not start Cause SolutionOnce bad card is identified, remove and replace bad 11Solving Hardware Installation ProblemsGoes away Option card12Solving Network Problems Solving Network ProblemsSolving Network Problems Wake-on-LAN feature is not functioning Cause SolutionDiagnostics reports a failure Cause Solution Network status link light never flashesNew network card will not boot Cause Solution Out of memory error Cause Solution Solving Memory Problems13Solving Memory Problems Memory count during Post is wrong Cause SolutionSolving Memory Problems Some fans only operate when needed Solving Processor Problems14Solving Processor Problems Make sure the processor heatsink is installed properly15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Mode in Security Password OptionsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionEnww USB Drive Key not found identified Cause Solution Solving Drive Key Problems16Solving Drive Key Problems System will not boot from USB Drive Key Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Solving Internet Access Problems Double-clickPorts COM & LPTSolving Software Problems 19Solving Software ProblemsContacting Customer Support Contacting Customer SupportEnww Post Error Messages Table A-1Numeric Codes and Text Messages Appendix a Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Advanced Onboard Devices Control panel message Description Replace diskette driveUnder Storage DPS Self-test Emulation back to RAID and select File Problem Problem goes away Network Server Mode Active and NoSave Changes and Exit Table A-2Diagnostic Front Panel LEDs and Audible Codes Is not spinning, make sure the fans cable isActivity Beeps Possible Cause Recommended Action Properly connected to the system board Check that both power supply cables areProblem persists, replace the system board Check to see if the 5Vaux light onCmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset CmosFigure B-1 Cmos switch Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex IndexEnww

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